100% scam!!!!
Response from developer
Hi, I'm Mustafa. I’m truly sorry for the issues with our chat and the frustration this has caused. I want to personally help you with your refund and investigate these technical problems immediately. Please email me at mustafa@adcreative.ai so I can resolve this for you right away. I'm here to make this right!
Error for brand creation
Response from developer
Hi, I'm Mustafa. I’m sorry for the error you're facing during brand creation. This is not the experience we want for you, and I’d like to personally investigate why the app is getting stuck. Please email me at mustafa@adcreative.ai so I can fix this for you right away. I’m here to help!
Horrible service
That’s not the main thing…
The refund policy states that “We offer refunds within 7 days for monthly plans and 30 days for yearly plans, provided the platform hasn’t been used”. They said the refund should take 10-12 business days to come through.
It’s now been about 3 months, I’ve sent over 5 emails, regarding the refund, and they just make a new excuse each time. I’ve spent hours and hours chasing up the refund, yet it’s still in process.
I would NOT recommend this service, although it sounds good from the surface, it’s not until it’s too late that you will realise how bad it is.
Wasted heaps of unnecessary time on this case.
Edit: I had the subscription through the web browser therefore it’s not an Apple problem, and emailed multiple support emails, and every person made a different excuse, and would quote a new time frame which was never met. Still very disappointed.
No one use these services unless you want your hard earned money stolen and months of time wasted.
Slow!!!!
Response from developer
Hi, I'm Mustafa. I’m sorry for the slow loading times you've experienced. Efficiency is key to our app, and I want to fix this for you personally. Please email me at mustafa@adcreative.ai so I can investigate what's causing the delay on your account and get things running smoothly for you. I'm here to help!
Not on point
Response from developer
Hi, I'm Mustafa. I’m sorry you were told to just use trial and error—that’s not the support we aim to provide. I want to personally help you get more accurate results from your prompts. Please email me at mustafa@adcreative.ai so I can assist you directly and improve your experience. I'm here to help!
Great time saving product
Horrible service
That’s not the main thing…
The refund policy states that “We offer refunds within 7 days for monthly plans and 30 days for yearly plans, provided the platform hasn’t been used”. They said the refund should take 10-12 business days to come through.
It’s now been about 3 months, I’ve sent over 5 emails, regarding the refund, and they just make a new excuse each time. I’ve spent hours and hours chasing up the refund, yet it’s still in process.
I would NOT recommend this service, although it sounds good from the surface, it’s not until it’s too late that you will realise how bad it is.
Wasted heaps of unnecessary time on this case.
Nice mobile feature
Response from developer
Thanks a lot! We're so glad the mobile features are working well for you. Being able to build ads straight from your phone is exactly the kind of flexibility we hoped to offer! 🙌
Cool addition
Response from developer
Glad to hear it's been useful for you! Thanks for sharing your experience 😊
Best company in adcreative industry professional
Just upped our game !
Scam so far
Response from developer
Hi Mytentpeg, thanks for your feedback. This definitely shouldn’t be happening. We’d really appreciate the chance to make things right. Please reach out to us at contact@adcreative.ai, and we’ll fix this for you ASAP. If you're willing to give us another chance, we’re here to help!
Trash
Doesn’t work
Response from developer
Hi there, Thank you so much for your patience while we worked on this. We’ve fixed the issue you experienced, and you can now update the app to get the improved version. Once you update, your projects should process normally again. We really appreciate you sticking with us, and we’re always here if you run into any other problems.
Please keep away from these scamers
Response from developer
Hi there, I’m Furkan, one of the developers. I’m really sorry to hear about your experience — this is definitely not the kind of experience we want to build for our users. It sounds very frustrating, and we’d like to look into this further for you. Could you please reach out to furkan.guner@adcreative.ai with any details you have (like the email you used during sign-up or screenshots, if possible)? While subscription billing is managed by Apple, we’re here to help clarify and support you however we can. Thank you for your patience.
This company is a scam
Response from developer
Hi there, I’m Furkan, one of the developers of the app. I’m really sorry to hear about your experience and I completely understand your frustration. Please note that all payments and refunds for our app are handled directly by Apple, and unfortunately, we don’t have access to their billing system. To request a refund, you can visit: https://reportaproblem.apple.com If you’d like to share more details or if there’s anything else I can do to help, feel free to reach out to me directly at furkan.guner@adcreative.ai Thank you for your patience
