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Addison Lee: Taxis & Couriers

Addison Lee: Taxis & Couriers

Cars, Couriers & Black Taxis

601 ratings
122 reviews
With Ads
🔧 Utilities
✈️ Travel
Free
With Ads

Details

  • Released
  • Updated
  • January 22, 2014
  • July 1, 2026

Features

Developer

Addison Lee Plc
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About

Book taxis, minicabs, or couriers on-demand or in advance. Choose from eco-friendly electric vehicles or iconic black cabs. Offers airport rides with flight tracking and a large same-day courier fleet.

✓On-demand taxi booking
✓Pre-booking up to 12 months ahead
✓Eco-friendly electric vehicles
✓Iconic black cabs
✓Airport rides with flight tracking
✓Same-day courier services
✓Business and personal accounts
Show original description

What users say

Summarized from real user reviews of Addison Lee. Based on 601 reviews and a 4.9/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Travel app.

Positive things

  • 👍Reliable, professional service
  • 🚀Easy and straightforward booking
  • 💡Sophisticated services
  • 🚗Comfortable, clean cars

Negative things

  • 🐛Unreliable app performance
  • 💰Overpriced and unexpected charges
  • 🕰️Long wait times and delays
  • 🤖Poor customer service and support
See all reviews

What's New in Addison Lee

9.9

July 1, 2026

Thanks for using Addison Lee. We update our app regularly to improve your Addison Lee experience and services. Here’s a summary of what has changed in version 9.9: Bug fixes and internal improvements

More

User reviews

Most RecentHighest RatedLowest Rated

Spot on

Easy booking
JZG73JZG73

Awful

App doesn’t let you cancel bookings and refund you
Amongus67Amongus67

Crushes often on iPhone

Rubbish app
ihbayarihbayar

Problem resolved well, but poor initial service

My driver didn’t pick me up where I booked, and I was later hit with an unexpected extra charge.
However, Addison Lee’s customer service team (Amy) handled my complaint quickly, refunded the charge, and are reviewing the driver.
While the ride itself was disappointing, their aftercare was professional and fair.
Show more
Akay_LDNAkay_LDN

Reliable, sophisticated services

Well taken care of when you book with Addison Lee.
I’d recommend to friends and family.
StoneyStonezStoneyStonez
See 117 more reviews

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User experience

🐞

Reported Bugs

4 issues

App crashes and freezes

Bug

Address detection issues

Bug

Payment processing problems

Bug

Inconsistent notification delivery

Bug
✨

Requested Features

4 requests

Ability to view trip cost before booking

Feature

Integration with mobile payment options

Feature

Real-time updates on driver location

Feature

Improved booking flexibility and cancellation policy

Feature

FAQ

What services does this app offer?

This app allows you to book taxis, minicabs, and courier services. You can request rides on-demand, with taxis available in under 10 minutes in central London, or pre-book up to twelve months in advance. It also facilitates airport rides with flight tracking and offers a large same-day courier fleet for parcel delivery.

What types of vehicles can I book?

The app provides access to over 7500 vehicles, including standard taxis and minicabs, people carriers for larger groups, accessible vehicles, executive vehicles for premium travel, and vehicles for courier services. You can also choose between eco-friendly electric vehicles and iconic black cabs.

Is this app free to use?

The app itself is free to download and use. The cost of services, such as taxi rides or courier deliveries, will be charged through in-app purchases or when you book a service.

Who is this app designed for?

This app is designed for anyone in London who needs reliable transportation or delivery services. It caters to both personal and business needs, offering features like business accounts for seamless corporate travel management and priority services.

What makes this app stand out from competitors?

This app emphasizes luxury, sustainability, and safety. It is London's most sustainable taxi and minicab company, licensed by Transport for London with a full 5-year license. It also boasts unmatched driver safety standards and offers features like driver ratings and 24/7 customer support.