Spot on
Easy booking
Awful
App doesn’t let you cancel bookings and refund you
Crushes often on iPhone
Rubbish app
Problem resolved well, but poor initial service
My driver didn’t pick me up where I booked, and I was later hit with an unexpected extra charge.
However, Addison Lee’s customer service team (Amy) handled my complaint quickly, refunded the charge, and are reviewing the driver.
While the ride itself was disappointing, their aftercare was professional and fair.
However, Addison Lee’s customer service team (Amy) handled my complaint quickly, refunded the charge, and are reviewing the driver.
While the ride itself was disappointing, their aftercare was professional and fair.
Show more
Reliable, sophisticated services
Well taken care of when you book with Addison Lee.
I’d recommend to friends and family.
I’d recommend to friends and family.
Just awful
Constantly late, without explanation, avoid!
The App is rubbish
Please do something about your app - it’s impossible
Easy and Straightforward booking
First time for a while using the App - and was able to organise a pick up for my boss and his wife from LHR T3 - good booking and transparent price - let’s hope the flight arrives on time
Don’t download this app
Wish I had read some Google reviews before downloading this atrocious app. Courier bookings accepted mean nothing - they can show up an hour later or not at all. In addition, drivers do not help lift any heavy items so it’s not as useful as a mover service
Transport from Heathrow
Everything went really smoothly.. Driver was excellent and very helpful.
Very professional service.. Highly recommended.. Thanks Mick
Very professional service.. Highly recommended.. Thanks Mick
Copy Paste on app
You need to allow copy paste on phone numbers nobody in 2025 can memorise phone numbers
Unreliable and unprofessional
We had booked 3 cars for our wedding with specific instruction and timing, weeks in advance. Only 2 cars showed up with 30min delay. We had to order another taxi in emergency otherwise we would have missed our own wedding. They even had the nerves to still charge us for the 2 cars that ended up arriving. Absolutely unprofessional and not what AL used to be. I will never ever use this company in the future.
Show more
CHARGES DOUBLE THE PRICE OF THE ACTUAL TRIP IF YOU BOOK AND CHECK THE PRICE!? Why do you charge
Why do you charge double the price
App is useless
There is no option to view the cost of a planned trip - surely Addison should have worked this out by now - hopeless!!
They charge extra for loading/unloading time
I think the service was good. The driver was lovely. They charge extra for loading/unloading time. It’s unfair they didn’t make it clear from the beginning- I mean it’s okay because it was £12 extra. We booked a currier so think it should have been fair to clearly state that they charge loading and unloading time. I’m sure this must have been inp
Show more
Great
Superb service
Easy & Professional Service
I have used the van service to take my belongings to and from my storage unit, from Camden to East London. Such a reasonable price, easy to book, easy app, lovely drivers.
Never fixing
I’m using this app every week for my business
But it’s just bad, it’s never ever possible to reach a courier via call button as it’s broken and unfortunately no one fixes it ever
But it’s just bad, it’s never ever possible to reach a courier via call button as it’s broken and unfortunately no one fixes it ever
Reliable
When is London we always use Addison Lee Taxis for travelling around. We find them always at the door or our apartment on time and with a very good driver who knows his way around. We would not consider any other option..
Unreliable service
I signed up to your App during which there was some sort of statement about your guarantee. First time I use it, having specifically booked a driver for 5:15 am to get to St Pancras - no drivers. Now I was called at around 5 am to tell me that a driver had not been found but this is far too late to make alternative arrangements: if you take a booking you should deliver. Really annoyed
Show more
