App on US store but doesn't work in US?
I was trying to use this app to book a car for
Heathrow when I landed but it apparently doesn't work overseas - which surely defeats the point for an airport pickup service. Why do they even list it? It IS accessible to users outside the UK BUT it doesn’t work for them. Why don’t they ONLY list it for the UK if it only works in the UK?
Heathrow when I landed but it apparently doesn't work overseas - which surely defeats the point for an airport pickup service. Why do they even list it? It IS accessible to users outside the UK BUT it doesn’t work for them. Why don’t they ONLY list it for the UK if it only works in the UK?
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Response from developer
Good morning, Thank you for raising feedback and we are sorry for any frustrations. Our app is currently only accessible for users within the UK. Please be assured that the website can be used to book if you are overseas. We are constantly working on ways to improve and will ensure your feedback is logged internally. Kind Regards, Arifah Customer Experience
Spot on
Easy booking
Awful
App doesn’t let you cancel bookings and refund you
Crushes often on iPhone
Rubbish app
Problem resolved well, but poor initial service
My driver didn’t pick me up where I booked, and I was later hit with an unexpected extra charge.
However, Addison Lee’s customer service team (Amy) handled my complaint quickly, refunded the charge, and are reviewing the driver.
While the ride itself was disappointing, their aftercare was professional and fair.
However, Addison Lee’s customer service team (Amy) handled my complaint quickly, refunded the charge, and are reviewing the driver.
While the ride itself was disappointing, their aftercare was professional and fair.
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