MISLEADING APP, POINTS SCAM, TERRIBLE COSTUMER SERVICE
I am a loyal Adidas runner for years, training for marathons, and I always chose Adidas over Nike. After this experience, I regret it.
I trained harder than ever to collect adiClub points. The app showed my full balance for months with NO warning that anything would expire. I received ZERO email notification, which Adidas is supposed to send 20 days before expiry according to their own terms. Every other loyalty app does this.
Then when I tried to actually USE my points, they all disappeared at once - not just the old ones, but also my newly earned points. Vanished at checkout.
And to make it worse, I contacted Adidas UK in ENGLISH, and they replied with a big automatic letter in ITALIAN. No consideration, no real help, just copy-paste messages in the wrong language.
This app is misleading, it makes you think your points are safe, motivates you to run more, and then deletes everything when you want your reward. The customer service is a joke.
Avoid adiClub. It punishes loyal athletes. I'm done with Adidas and moving to Nike - they have never disrespected me like this.
Worst loyalty experience ever.
I trained harder than ever to collect adiClub points. The app showed my full balance for months with NO warning that anything would expire. I received ZERO email notification, which Adidas is supposed to send 20 days before expiry according to their own terms. Every other loyalty app does this.
Then when I tried to actually USE my points, they all disappeared at once - not just the old ones, but also my newly earned points. Vanished at checkout.
And to make it worse, I contacted Adidas UK in ENGLISH, and they replied with a big automatic letter in ITALIAN. No consideration, no real help, just copy-paste messages in the wrong language.
This app is misleading, it makes you think your points are safe, motivates you to run more, and then deletes everything when you want your reward. The customer service is a joke.
Avoid adiClub. It punishes loyal athletes. I'm done with Adidas and moving to Nike - they have never disrespected me like this.
Worst loyalty experience ever.
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App works whenever it wants
I have been logged out and have not been able to track my runs since. All my data from previous runs is on this app and it doesn’t even have a guest mode to track my runs on. The forget password option also doesn’t work so now i just have to sit and wait
Not working and no help
Keeps saying ‘something went wrong’ and the support doesn’t work, I have zero solution…
Zero support
There is an issue trying to link to the Les Mills partner app which the Help desk provided zero support with.
Très bon application
Je vous partage mon avis sur l’application Adidas Running où je trouve que l’application est très facile à utiliser le point très fort de cette application, c’est qu’elle est 100 % gratuite, contrairement à certaines applications qui et qui ne sont pas vraiment efficaces, je recommande cette application elle m’aide dans mes sorties sportives comme la course à pied je trouve l’application très précise, j’ai pu également constater qu’il y avait beaucoup d’autres sports qui étaient avec cette application ce que moi je pourrais recommander, ce serait que l’application nous propose différents parcours comme moi qui font du Running qui nous serait directement montré par un plateau GPS avec le nombre de kilomètres du parcours, car pour ma part je débute le sport et je ne sais pas où je pourrais courir si je n’autour de chez moi en tout cas je recommande fortement l’application. Merci Adidas
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