MISLEADING APP, POINTS SCAM, TERRIBLE COSTUMER SERVICE
I am a loyal Adidas runner for years, training for marathons, and I always chose Adidas over Nike. After this experience, I regret it.
I trained harder than ever to collect adiClub points. The app showed my full balance for months with NO warning that anything would expire. I received ZERO email notification, which Adidas is supposed to send 20 days before expiry according to their own terms. Every other loyalty app does this.
Then when I tried to actually USE my points, they all disappeared at once - not just the old ones, but also my newly earned points. Vanished at checkout.
And to make it worse, I contacted Adidas UK in ENGLISH, and they replied with a big automatic letter in ITALIAN. No consideration, no real help, just copy-paste messages in the wrong language.
This app is misleading, it makes you think your points are safe, motivates you to run more, and then deletes everything when you want your reward. The customer service is a joke.
Avoid adiClub. It punishes loyal athletes. I'm done with Adidas and moving to Nike - they have never disrespected me like this.
Worst loyalty experience ever.
I trained harder than ever to collect adiClub points. The app showed my full balance for months with NO warning that anything would expire. I received ZERO email notification, which Adidas is supposed to send 20 days before expiry according to their own terms. Every other loyalty app does this.
Then when I tried to actually USE my points, they all disappeared at once - not just the old ones, but also my newly earned points. Vanished at checkout.
And to make it worse, I contacted Adidas UK in ENGLISH, and they replied with a big automatic letter in ITALIAN. No consideration, no real help, just copy-paste messages in the wrong language.
This app is misleading, it makes you think your points are safe, motivates you to run more, and then deletes everything when you want your reward. The customer service is a joke.
Avoid adiClub. It punishes loyal athletes. I'm done with Adidas and moving to Nike - they have never disrespected me like this.
Worst loyalty experience ever.
Show more
App works whenever it wants
I have been logged out and have not been able to track my runs since. All my data from previous runs is on this app and it doesn’t even have a guest mode to track my runs on. The forget password option also doesn’t work so now i just have to sit and wait
Not working and no help
Keeps saying ‘something went wrong’ and the support doesn’t work, I have zero solution…
Zero support
There is an issue trying to link to the Les Mills partner app which the Help desk provided zero support with.
Très bon application
Je vous partage mon avis sur l’application Adidas Running où je trouve que l’application est très facile à utiliser le point très fort de cette application, c’est qu’elle est 100 % gratuite, contrairement à certaines applications qui et qui ne sont pas vraiment efficaces, je recommande cette application elle m’aide dans mes sorties sportives comme la course à pied je trouve l’application très précise, j’ai pu également constater qu’il y avait beaucoup d’autres sports qui étaient avec cette application ce que moi je pourrais recommander, ce serait que l’application nous propose différents parcours comme moi qui font du Running qui nous serait directement montré par un plateau GPS avec le nombre de kilomètres du parcours, car pour ma part je débute le sport et je ne sais pas où je pourrais courir si je n’autour de chez moi en tout cas je recommande fortement l’application. Merci Adidas
Show more
After the recent update the watch freezes sync with iPhone
Ive been using from 2014 and after the recent update there are frequent crashes, live sync issues with mobile and watch and disappoint to use it, as it sets me off during the training session as the watch freezes after some time though mobile keeps tracking and watch runs in the background.
Thinking for reconsider inspite of 12 years usage.
Why do you guess spoil the party under the of update.
Thinking for reconsider inspite of 12 years usage.
Why do you guess spoil the party under the of update.
Show more
Response from developer
Hey there, have you already contacted our Support Team about this? If not, please submit a ticket to us at https://help.runtastic.com/hc/en-us/requests/new. We look forward to helping you resolve this issue with the running app.
Bring back challenge your prior run
Would love it if you guys brought back the ability to challenge your previous run. I like the fact that I could do I run and then weeks later see if I can beat that time. I actually used that a lot when you guys had it back then. I tried look for that ability I while back and noticed you guys took it off when you did the new updates. Hopefully you guys can bring that back I’m sure a lot of runners would love it too.
Show more
애플워치 앱오류
Apple Watch에서 앱을 켜서 운동을 변경 할 경우 e바이크 e스포츠 만 고를 수 있습니다. 빠른 조치가 필요해 보입니다.
Gone downhill
This app used to be great, but the last 6 months it has divebombed. Constantly having to reconnect my Apple Watch, every few days will lose connection mid-walk and suddenly my watch isn't showing my workout anymore, has completely stopped reading my heart rate-the Fitness app still registers it, so it isn't the watch. And today the final straw, I walk the same route around my neighborhood regularly, so i know the mile markers, i passed what should have been 1 mile and didn't get the mile in my Airpods, so I looked at my watch and the time of my walk was correct but it had me only having walked .51 miles at that point, so a half mile somehow disappeared. Done waiting for this app to get it together.
Show more
Slow!!
I’m not fan of the update here. I track every run every day and now choosing the shoe and hitting save and all the details that I can choose after the run are super Duper slow to choose as the buttons react really slowly
Breaking down again and again
I have been using this app for many years. It’s been a massive disappointment to find out that it sporadically decides to record some of my exercises while forgets to register others. I reported it to them a year ago which they fixed after a while, but now even their reporting function is broken. If you decided to leave this business please have the courtesy to tell us
Show more
Login Failed
Logging in always fail for Apple ID users
Excellent
Great motivation to keep me active
Trapped in this app
Compared to an endless list of other fitness apps, this seems to be the one where you can’t transfer your running data to use elsewhere or to another platform. Essentially, get ready to be trapped in this app only to keep track of your progress moving forward.
Traking
The Adidas app is not tracking activity accurately. It records incorrect mileage and does not properly calculate the actual distance completed. This makes the tracking feature unreliable and affects the accuracy of workout records and statistics. Please review and fix the distance-tracking system, as accurate mileage is one of the most important functions of a fitness app.
Show more
Hates my AppleWatch Ultra 2
Constant problems after last update. Unable to get help. If you have same watch then watch out!
만족스러운 어플
제가 나**에서 하는 러닝앱도 만족하면서 잘 쓰는데 오늘 이앱으로 처음 기록해봤는데 생각보다 넘 정확해서 놀랐습니다
Background photo in save activity
In previous version there was an option to set background photo with already provided pics in the app but after update I can choose only photo from my phone's gallery... please try to provide this feature otherwise I will have to switch to some other app... I am using this app from past 10 yrs
Amazing App
If you like to run this is the best App out there
Maestro
Me encanta la aplicación Adidas ya que me mantiene a raya con el trabajo
