Do not use ADT
I had an ADT alarm installed around 2 years ago, that included cameras and sensors etc, along with police response. I was recently on holiday, during which time the alarm developed a fault, and could not be set by either the app or website. I was later told by ADT that it could only be set by actually being by the panel at home, and clearing the fault (presumably from an earlier power cut). So I was in the situation that my alarm could not be set remotely by either myself (on app or website) nor ADT themselves, and it had to wait until I returned home from holiday. Seriously! What is the point of having one of their alarms if it cannot be reset after a power failure unless you go home immediately? The moral of the story is to not use ADT if you ever want to leave your home unattended for anything preventing you from returning home immediately. Absolutely pointless having an ADT alarm. Also, for the purposes of ADT possibly trying to respond to this, don’t try to justify this with some idiotic excuse/s. There are no sensible or reasonable excuses for this.
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DDeano4468
Don’t get stung by extortionate call charges!
Update - I am STILL waiting for an engineer now 2 months later.
I have just had a monthly phone bill for over £20 through trying to get through to ADT to book an engineer visit. Absolutely disgusting. DON’T STAY ON THE LINE! Instead try late at night. We are still awaiting a repair after a fortnight because there is no local engineer (the nearest one available is 127 miles away). I cannot give a good rating as long as ADT takes so little interest in providing good service.
I have just had a monthly phone bill for over £20 through trying to get through to ADT to book an engineer visit. Absolutely disgusting. DON’T STAY ON THE LINE! Instead try late at night. We are still awaiting a repair after a fortnight because there is no local engineer (the nearest one available is 127 miles away). I cannot give a good rating as long as ADT takes so little interest in providing good service.
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ZZXSci
Brilliant til it stopped working
The alarm and the app were brilliant until the app stopped working. Now the app just says ‘Connection issue - failed to access account’.
I’ve changed the password to no avail. Phoned the tech dept but they said it was a common problem and basically shrugged their shoulders over the whole thing.
When you pay £40 per month for the system you expect a lot better, especially customer support. As in this case, there was none.
I’ve changed the password to no avail. Phoned the tech dept but they said it was a common problem and basically shrugged their shoulders over the whole thing.
When you pay £40 per month for the system you expect a lot better, especially customer support. As in this case, there was none.
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LNLe Noize
So bad do not purchase!
It’s hard to describe how bad and glitchy this app is but imagine you’ve paid a decent amount to get a top security system with much of the salesman’s talk being about the app and flexibility to suit you etc etc.
Then you get it and you can’t set the alarm at night or it goes off and the app won’t switch it off so each time you have to get back up and go down stairs to work out what is wrong this time.
If it’s set it off as the app said the alarm wasn’t on but it actually was then you have to all ADTs automated systems and work through getting the system unlocked.
Janky cheap glitchy app which you get the pleasure of paying for every month and if you call ADT they will be quick to point out it’s the system you are paying for and not the app as the app is free to download, it’s like a bad scam you read about but for. A top global player.
Then you get it and you can’t set the alarm at night or it goes off and the app won’t switch it off so each time you have to get back up and go down stairs to work out what is wrong this time.
If it’s set it off as the app said the alarm wasn’t on but it actually was then you have to all ADTs automated systems and work through getting the system unlocked.
Janky cheap glitchy app which you get the pleasure of paying for every month and if you call ADT they will be quick to point out it’s the system you are paying for and not the app as the app is free to download, it’s like a bad scam you read about but for. A top global player.
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Tthehayzie
Works
Given the premium price ADT charge for the alarm system this app supports I’d expect regular updates. Lack of updates reeks of poor customer service and, as such, if ADT asked me if I’d recommend them to family and friends, I’d tell them no.
The app works so there’s that. You can change a few settings plus arm and disarm your system.
However, as countless others have mentioned, it’s not been updated to support the new phone screen sizes, something which is inexcusable. Also, although it supports Touch/Face ID, you still have to click the logon button.
We live in a world now where smart phone apps are constantly evolving. If ADT consider themselves market leaders then it’s high time they caught up.
I’m downgrading my review to 1 star following me writing a review on Trust Pilot and ADT not liking the review and trying to have it pulled! Shameful company that, once my contract is up, will never get my business again.
I truly hope people read these reviews before signing up to anything.
The app works so there’s that. You can change a few settings plus arm and disarm your system.
However, as countless others have mentioned, it’s not been updated to support the new phone screen sizes, something which is inexcusable. Also, although it supports Touch/Face ID, you still have to click the logon button.
We live in a world now where smart phone apps are constantly evolving. If ADT consider themselves market leaders then it’s high time they caught up.
I’m downgrading my review to 1 star following me writing a review on Trust Pilot and ADT not liking the review and trying to have it pulled! Shameful company that, once my contract is up, will never get my business again.
I truly hope people read these reviews before signing up to anything.
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MMrBass
