Endless loading
The endless “spinning wheel of death” (aka the loading screen) is not something you want to see when you’re trying to use your home security system.
Unfortunately, that’s pretty much all the ADT app gives me. It simply doesn’t work: the loading wheel spins endlessly, with no error message and no way to access the alarm controls.
For a security app, reliability isn’t a nice-to-have. It’s the whole point.
Unfortunately, that’s pretty much all the ADT app gives me. It simply doesn’t work: the loading wheel spins endlessly, with no error message and no way to access the alarm controls.
For a security app, reliability isn’t a nice-to-have. It’s the whole point.
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Not easy to use
Terrible layout, confusing, features and settings hidden away and hard to find or understand. Cant record/download clips as and when you need, the geofence rules not easy to understand - I’ve had to leave it as the engineer set it as I’m worried I may accidentally disable something. I somehow managed to get a voice warning on one the cameras, but for the life of me I can’t find the setting to disable that again. If you are used to Ring and HIKVision app (which is incredibly logical and easy to use) you will find this app confusing and illogical. Kinda put me off ADT if I’m honest, you have to trust what the engineer has done and leave it at that unless you spend hours testing and figuring it out for yourself. Also to add, in an emergency ADT can’t even access your camera so they have no idea what is going on the property, all they do is call you, you have to check for yourself and call the police. Rubbish to be honest. My Rung cameras does practically the same thing. Would get Verisure next time as they can see what’s going on - tell you if a car has pulled up to your drive and read you the number plate and call the police if needed + their app is easy to use. I have HIKVision in a commercial property and Ring cameras in another house so I can compare and Verisure on almost all my family properties. Not a happy fella.
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Add to account management
Cancel contract
Poor equipment, poor customer service.
Batteries drain in just a few weeks. AI assist is of no help.
Too complicated
This is the worst app I use. Features are not easy to find. Very difficult to set recording rules.
