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ADT Smart Services

ADT Smart Services

by ADT Fire and Security plc

19 ratings
101 reviews
🌟 Lifestyle
Free

Details

  • Released
  • Updated

Developer

ADT Fire and Security plc
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About

Remotely control and monitor your home security system. Receive instant alerts for security or safety events, and view live video streams from your cameras. Customize scenarios to fit your lifestyle and automate actions like turning on lights.

✓Remote alarm control
✓Instant security alerts
✓Customizable scenarios
✓Automated lighting control
✓Intelligent motion detection
✓Live video streaming
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What users say

Summarized from real user reviews of ADT Smart Services. Based on 19 reviews and a 4.1/5 average, it highlights the 8 positives and 15 negatives reviewers mention most about this Lifestyle app.

Positive things

  • 👍User-friendly interface (when working properly)
  • 📱Remote access to arm/disarm system
  • 📹Camera and doorbell integration
  • 🔔Real-time notifications and alerts
  • ⚙️Automation features like geofencing and schedules
  • 👥Multi-user access capabilities
  • 📊Activity timeline and sensor tracking
  • 🎯AI object recognition for cameras

Negative things

  • 🐌Extremely slow app performance and loading times
  • 📹Doorbell video loads too slowly to catch visitors
  • 🔌Frequent connection and synchronization issues
  • 🐛App crashes and freezes regularly
  • 🔐Unreliable authentication and login problems
  • ❌Features don't work as advertised
  • 🗺️Poor navigation and unintuitive UI design
  • ⚠️Inconsistent sensor status updates
  • 🔄Constant app crashes when arming/disarming
  • 📱iOS 18 widget compatibility broken
  • 🔑Logout issues and session management problems
  • ⚙️Overly complicated setup and configuration
  • 💰Expensive service with poor value for money
  • 📞Poor customer support and unresponsive technical team
  • 🔧Difficult to change settings and rules
See all reviews

What's New in ADT Smart Services

5.13.7

June 2, 2026

• Behind the scenes improvements to power future features

User reviews

Most RecentHighest RatedLowest Rated

Poor equipment, poor customer service.

Batteries drain in just a few weeks. AI assist is of no help.
wts14bcwts14bc

Too complicated

This is the worst app I use. Features are not easy to find. Very difficult to set recording rules.
Bernard294Bernard294

App usage

It’s a rip off you pay so much money for a service that you are not receiving and please do not sign in to a contract as you will get ripped off.
K7cityK7city

Please update the icon

Please can they update the app seriously! £50 a month and the app looks neglected!
Ka1n_OfficialKa1n_Official

Rubbish app

This app is absolutely awful if your camera picks someone up you click on that camera and it take forever to load by the time it loads If it don’t time out who ever is there have gone this app it a nightmare @ADT do something about this app look what people are saying we are paying for a service and getting nothing
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Bubbles 168Bubbles 168
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Developer apps

MyADT
MyADT

Manage your ADT account

💼 Business

(158)

Free
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User experience

🐞

Reported Bugs

18 issues

App takes 5+ minutes to arm/disarm alarm

Bug

Doorbell video fails to load before visitor leaves

Bug

Connection timeouts and frequent disconnections

Bug

Verification codes not arriving for login

Bug

New user codes not syncing with keypad

Bug

Widget settings not saving (doorbell sensitivity reverts)

Bug

App unable to find new router after broadband change

Bug

Force bypass option selected automatically every time

Bug

Saved video clips inaccessible via app (works on web browser)

Bug

Live video feed connection fails while alerts still work

Bug

App crashes when attempting to set alarm

Bug

Inconsistent sensor open/closed status display

Bug

Rules and schedules not saving properly

Bug

App constantly logs out users

Bug

False motion detection from rain and animals despite settings

Bug

Alarm doesn't trigger despite being armed

Bug

App doesn't update status after panel changes

Bug

Notifications not sent for alarm triggers

Bug
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Requested Features

15 requests

iOS 18 widget support restoration

Feature

Bi-weekly and monthly access scheduling options

Feature

Smaller time increment options (less than 30 minutes)

Feature

Better notification management and filtering

Feature

Apple Home and Matter compatibility

Feature

CarPlay integration

Feature

Improved multi-user access with role-based permissions

Feature

Time-based automation rules and daily routines

Feature

IFTTT and Shortcuts integration

Feature

Ability to rename sensors and customize device names

Feature

Video call-style doorbell notifications instead of notification stream

Feature

Facial recognition implementation

Feature

Remote system reset capability for power outages

Feature

Improved color night vision for cameras

Feature

Tablet device support

Feature

FAQ

What does ADT Smart Services do?

ADT Smart Services allows you to remotely control and monitor your ADT security system. You can set or unset your alarm, receive instant notifications for security events, and view live video streams from your cameras, all from your iOS device.

What are the key features of ADT Smart Services?

Key features include remote alarm control, instant security and safety alert notifications, customizable scenarios for alerts and user access, automated lighting control, intelligent motion detection with cloud recording, and live video streaming from your cameras.

How much does ADT Smart Services cost?

The app itself is activated upon purchase and after installation by an ADT engineer. This implies a cost associated with the ADT security service and installation, rather than a direct app purchase or subscription fee.

What devices is ADT Smart Services compatible with?

ADT Smart Services is compatible with Apple devices, specifically iOS smart phones and tablets. It requires purchase and installation by an ADT engineer to be activated.

What are common use cases for ADT Smart Services?

Common use cases include remotely checking if your alarm is set, receiving immediate alerts if a door or window is triggered or smoke is detected, automating lights to simulate presence, and viewing live video feeds of your property while you are away.