Can’t use heating after recent update to app and firmware
My 3 devices are all functioning and able to pair but won’t come online . This started after the last update . No support and I’ve spent the last week every day going through the lengthy re pairing . I’m at IT person of 40 years in the industry this by a long way is the worst, most complex and unreliable and obstuse setup I’ve ever seen . Finally got it to pair in offline mode so all the radios work , the online side is a mess with shockingly poor and sometimes conflicting instructions. I’ve used early access alpha test kit that’s works better! A couple of years ago when I had to replace the hub there was someone I was able to call , not now . So if you’re thinking of buying this, from an IT guy I wouldn’t recommend it as it’s unreliable and has no support available when it breaks . Mmm class action coming I wonder there’s so many reviews I’ve read recently that have the same issue as me that started a month ago when the new app rolled out to fix the Apple Watch issues and a few other things. Bug ridden code and poor testing prior to putting it live .
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System stopping linking regularly
System will not pair up with my mobile phone despite resetting the whole system over 5 times
Waste of time
Every 6-10 weeks the hot water goes off and it’s always because the hive thermostat has lost connection with the rest of the system. It’s never easy to reconnect it. It takes hours of resetting and reconnecting them you have to reprogram everything. It wastes hours of my life every 6 weeks. Currently looking to bin it and find a smart thermostat that works.
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Hardly ever works
The phone app is next to useless on my iPhone 11. It worked for a few days then just disconnected even though the rest of the system is working fine. Tried uninstalling and reinstalling. Switch on off etc followed all give videos. Still not working.
Connect
Connecting the hub, controller and phone is very unreliable
