Terrible products
For a product of this price, the setup I shockingly bad. Disconnects so will show as offline so pointless having the app. Cheap Chinese items with a hive logo.
Angry
Our devices will not connect to each other. I’ve tried to make contact to no avail and have tried all suggested solutions from the chat…… I would just like this mended now.
Update has made it harder to use
Since turning my heating on this year and updating the app it’s now the worst it’s ever been. Every time I start the app it tells me my hub is offline which it’s not. When I then restart the app fully it works. Just fix the bugs guys these are very simple apps and it should work much better than this..
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Handy
Hive is such a boon when one is able to program the heating to come on before getting home
Hive plugs
Really clever but a bit expensive!
Don’t bother
Useless!!
Erratic connection
Regularly disconnects from internet and a bit of a faff to reconnect. Very frustrated with it
Randomly comes on
25.10.26 Boost appears to switch how you have set up heating system. My heating is now randomly setting to manual when to save money I’ve purposely put it to off. Always after boosting my heating so if I then forget to switch back to off, it randomly comes on costing me money when I don’t need the heating on! It’s been on this morning totally not required!! Could potentially come on in the night! How can I save money if the app switches to manual by some sort of default! If I put it to off it should stay off. If I boost it should then default back to off!
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Always offline
What a shame. This started as a clever and useful tool. But something changed a few years ago and now it is less than useless. The thermostat does not speak to the data box and boiler, yet there is about 3 yards (and one thin wall) between all these parts.
I am now told I need to buy a booster - which is another expense with no guarantee of success).
A shame.
I am now told I need to buy a booster - which is another expense with no guarantee of success).
A shame.
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Mr Richard
Love it
Hive
Easy way to manage the temperature of your home via the app and simple to use.
App offline
Why is it that the app says it’s offline and I can’t use it to control the heating but the heating works from the thermostat.
Since the update there on point in having it
Since the update there on point in having it
Keeps disconnecting
We have had lots of problems with Hive disconnecting from the heating system and often cannot use it at all
Useless
Connection fails regularly and cannot get hold of anyone to correct issues.
Smart Hive
The Hive is Brilliant , Easy to use , and so handy !
Would Recommend 100 %
Would Recommend 100 %
Fabulous!
I have just had Hive installed and it is fabulous. Easy to use and so controllable. My house is nice and cosy and I love how I can put the heating on from my phone app when I am out. Highly recommend.
Solar and Battery Energy Flow animation is incorrect
The Solar and Battery Energy Flow animation shows hopelessly incorrect values for the flow to/from the grid. It is usually wrong in both magnitude and direction, and is therefore unusable. The problem seems to be that the load value is being erroneously added to the grid value. I have reported this several times using the in-app feedback but there have been several updates and it is still not fixed.
Multiple updates later, this has still jot been fixed!
Multiple updates later, this has still jot been fixed!
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Recent updates have caused issues
Long term used, used to work fine, although always a little clunky and very focused on upselling ludicrously expensive additional services.
Recent updates though have introduced connectivity issues - the app seems to endlessly lose connection, and then reconnect a few moments later. Not fatal by any means but very annoying for what is a premium priced bit of kit.
Recent updates though have introduced connectivity issues - the app seems to endlessly lose connection, and then reconnect a few moments later. Not fatal by any means but very annoying for what is a premium priced bit of kit.
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Frustrating
It seems really hard to get heating zones set up, the ask hive function seems to be broken and the user guides which say follow the actions in the app means it is pretty pointless when the app is not helping
Horrendous app and overpriced hardware
The Hive App is more interested in upselling you products or subscriptions. Its basic function should be to easily control your central heating. It fails this key objective. Good luck using it to help you troubleshoot pairing / connectivity issues. The troubleshooting section is useless, contradictory and confused. This app is designed by incompetent UI team. It should be used as a case study for how not to design an app. Amazing how little care, thought or development has been given to this app given that it is the main interface for all hive customers. Why are we forced to use this utter rubbish? Those responsible should be ashamed.
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