Can’t use heating after recent update to app and firmware
My 3 devices are all functioning and able to pair but won’t come online . This started after the last update . No support and I’ve spent the last week every day going through the lengthy re pairing . I’m at IT person of 40 years in the industry this by a long way is the worst, most complex and unreliable and obstuse setup I’ve ever seen . Finally got it to pair in offline mode so all the radios work , the online side is a mess with shockingly poor and sometimes conflicting instructions. I’ve used early access alpha test kit that’s works better! A couple of years ago when I had to replace the hub there was someone I was able to call , not now . So if you’re thinking of buying this, from an IT guy I wouldn’t recommend it as it’s unreliable and has no support available when it breaks . Mmm class action coming I wonder there’s so many reviews I’ve read recently that have the same issue as me that started a month ago when the new app rolled out to fix the Apple Watch issues and a few other things. Bug ridden code and poor testing prior to putting it live .
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System stopping linking regularly
System will not pair up with my mobile phone despite resetting the whole system over 5 times
Waste of time
Every 6-10 weeks the hot water goes off and it’s always because the hive thermostat has lost connection with the rest of the system. It’s never easy to reconnect it. It takes hours of resetting and reconnecting them you have to reprogram everything. It wastes hours of my life every 6 weeks. Currently looking to bin it and find a smart thermostat that works.
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Hardly ever works
The phone app is next to useless on my iPhone 11. It worked for a few days then just disconnected even though the rest of the system is working fine. Tried uninstalling and reinstalling. Switch on off etc followed all give videos. Still not working.
Connect
Connecting the hub, controller and phone is very unreliable
I wish we hadn’t got one
We were persuaded to get this by a gas engineer servicing our boiler. It’s been a complete disaster. Every time we have a power cut, it disconnects resulting in a complete loss of heating and hot water. It then has to be reset has which can often take 20 minutes to do.
No camera
Disappointed camera has ceased
Would not recommed
Bought it because it stated it allowed me to control temperature remotely. Whenever I try to access via phone there is an issue, and whenever I try to get help, they ask whether I am on a higher priced plan to get help resetting it. Have ended up not using the remote control that I spent a good amount on. Would have been cheaper to not get the technology and stick to just controlling temperature from the boiler.
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Disconnects constantly
Device constantly disconnects, device is in an SA so useless as I can only get in there when guests are gone
Hive
What a useless piece of equipment and a complete waste of money
Goes offline every day
Never had a problem with my central heating till now when I changed to hive now it’s offline more than it’s online
Not so good anymore
Used to be able to speak to someone with problems, now it’s all automated which just does not cut it for me still having unresolved issues.
Terrible app
Sadly we have nothing but issues with our Hive app .
We have lost connection a number of times and the app now has ceased to function at all which is very inconvenient. The Nest app we had in our previous home was so much better
We have lost connection a number of times and the app now has ceased to function at all which is very inconvenient. The Nest app we had in our previous home was so much better
Lack of after sale
The charger hasn’t been working for few months now and the hive is not able to get it replaced or repaired. Complete waste of money
Best smart home app out there!
Use a lot of apps and just love this one, especially in dark mode - my only suggestion is maybe a free pizza on Fridays!?
Rubbish
I spend more time resetting the Hive thermostat and online link than I do using the thing.
I haven’t bothered spending the day trying to get it to work properly for several weeks now, and I adjust temperature and time schedules manually.
I haven’t bothered spending the day trying to get it to work properly for several weeks now, and I adjust temperature and time schedules manually.
Stopped connecting
The hive app stopped connecting to the app after 2 days spoke to an adviser they got me to buy a booster plug that didn’t work and they wouldn’t reply to me anymore or help me
Not reliable
The various thermostats, hub and booster plug consistently drop offline, customer service is shocking after one year unless you pay for support. If I could return for another system, I would like a shot. Very poor.
Mrs S
Keeps going offline!!
Great
Love this hive Works well and keeps house lovely and warm in winter with hot water available.
