Hive User Reviews

Customer Experience

Positive experience18.5% of reviews
Neutral10.6% of reviews
Negative experience70.9% of reviews

~ Based on 1,829 written reviews from the US App Store.

What users say

Is Hive Safe?

Hive appears mostly safe based on user ratings. AppsHunter Safety Score for Hive is 84/100.

This assessment is based on 794 user ratings, with an App Store average of 4.2/5.

Safety Analysis

79.6% of ratings point to a safe experience
4.5% of ratings suggest some concerns
15.9% of ratings point to a risky experience

~ Based on 794 App Store ratings for Hive.

Is Hive Legit?

Hive appears to be a legitimate app. AppsHunter Legitimacy Score for Hive is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Never works.

Constantly looses signal and end up with no heating. Had to buy boosters and still it happens. The help team are good but the system is flawed
The hub should be 1.5 m off the ground it comes with 1m
Cable. The hub should be 7-8m
Away from the receiver whilst plugged into your router. Maybe ok
If you live in a bed sit.
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Hive

Too complicated. Illogical. Not intuitive

Has never worked

This app never allows me to look at or o deed change anything

Why the fuss

Over the top difficult to use and pay for additional options . Really, I don’t think so

It work

It works well

App still won’t connect

It shouldn’t be this difficult 🤬

Patchy

We have strong WiFi but very patchy Hive connectivity so as the weather gets colder and we get the ‘no signal’ response how do we turn on the heat?

Hive is crpa

To many updates and always lags, to risky in winter to rely on this crpa

Easy system

Has been a faithful system for some 17 years on my household

Can’t get app to work

I’ve had the hive for ages and can’t get the app to work to connect my device to control it. Impossible to get a hold of anyone for help.

Perfect back up and running

British Gas took me thru a reprogramming routine and the app is fully functioning again . First problem since bought hive many yrs ago . Hope it stays ok now .

Looses connection 3 gives cant link to one login

Very disappointing having to login separately for each of 3 different systems. Constant loosing communication between each other having to re login all the time. Would not recommend at all

Not great

My app is constantly not allowing me access

Awful connectivity

Heating and hot water hub control is offline 90% of the time. Needs constant resetting

Mr

Ever since the latest update the app fails to detect the current temperature. The previous version was much better. Please fix this bug as soon as possible

Works fine till it doesn’t

When it works it’s really good. But it will randomly disconnect from the hub after many weeks of excellent use and the time spent getting it to reconnect can run into hours of doing all sorts. Then trying the same thing for the twentieth time causes it to reconnect.

Top tip

Everyone should have this system.

Not fit for purpose

Has worked from the start, always needs resetting, constantly without hot water

Constantly offline

It seems to be constantly disconnected, it’s extremely difficult to get it to reconnect. I wouldn’t recommend at all as it’s unreliable.

Dead easy

so easy to use