Aena appears safe based on user ratings. The AppsHunter Safety Score for Aena is 86 out of 100. This assessment is based on 218 user ratings, with an App Store average of 4.4 out of 5. Of 218 App Store ratings, 85.3% point to a safe experience, 2.3% suggest some concerns, and 12.4% point to a risky experience.

Aena appears to be a legitimate app. The AppsHunter Legitimacy Score for Aena is 85 out of 100 points across 7 verification signals from App Store and developer data.

Aena User Reviews

Name: Aena
Rating: 4.4 (218 reviews)

Aena

Aena Aeropuertos S.A.

✈️ Travel

Customer Experience

Positive experience18.3% of reviews

Neutral7.3% of reviews

Negative experience74.4% of reviews

~ Based on 82 written reviews from the US App Store.

What users say

Summarized from real user reviews of Aena. Based on 218 reviews and a 4.4/5 average, it highlights the 6 positives and 12 negatives reviewers mention most about this Travel app.

Positive things

📍Accurate airport maps and navigation
🔔Helpful gate change notifications
🅿️Convenient parking booking functionality
✈️Flight information and tracking
🌐Useful for non-Spanish speakers at Spanish airports
⚡Simple and straightforward interface when working

Negative things

🐛Frequent app crashes and freezing
❌Login authentication failures
💳Payment processing errors
🔐Complex registration process for WiFi access
⚠️Poor error handling and unclear error messages
📱App stops working after updates
🚫No Apple Pay support
🌍Limited language support (Spanish/English only)
⏱️Slow performance and loading times
🔄Inconsistent functionality across different airports
📧Delayed or missing confirmation emails
🎯Unintuitive user interface and navigation

Is Aena Safe?

Aena appears safe based on user ratings. AppsHunter Safety Score for Aena is 86/100.

This assessment is based on 218 user ratings, with an App Store average of 4.4/5.

Safety Analysis

85.3% of ratings point to a safe experience

2.3% of ratings suggest some concerns

12.4% of ratings point to a risky experience

~ Based on 218 App Store ratings for Aena.

Is Aena Legit?

Aena appears to be a legitimate app. AppsHunter Legitimacy Score for Aena is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

HIGHLY RECOMMEND

Excellent Service! WELL WORTH IT!

ET265

2 months ago

Response from developer

Good morning. Thank you very much for your review and for sharing your experience. We’re glad the app is useful for you. Kind regards.

Pointless

Don’t really understand the purpose of the app. If you’re at the airport, there are already signs everywhere with apprx times it takes to get there and gate information boards. So who needs this? They do, to serve you ads and track your every move I guess.

AllTheNickNamesAreTaken,HowAboutThisOne?

2 months ago

Response from developer

Good morning. We apologize for any inconvenience. You cand find information about our app at https://www.aena.es/en/official-app.html. Kind regards.

Brilliant app

Very good app 👍 really kept you up to date with flight information

Liz d 27

4 months ago

Response from developer

Hi Liz! Thanks for taking the time to leave us your comment and rate. Kind regards.

Ff

Everyone should use it to help plan there journey. Thank you

G-BFM1

5 months ago

Response from developer

Thank you for your feedback. Best Regards

Most Useless Airport App - ever!

we just want to get Wifi while in airport. this country-wide app makes it as hard as signing up for a banking application. Useless in so many ways.

Seadine

7 months ago

Response from developer

Buenos día. Lamentamos las molestias ocasionadas. ¿Puedes contáctanos a través de la web (https://www.aena.es/en/contact.html)? Pantallazos del problema que te muestra, sería de gran ayuda para el equipo técnico. Un saludo.

Super helpful app!

Great app for determining where to check in. Map is very accurate. Updates for gate changes are very helpful.

Seafous78

7 months ago

Response from developer

Thank you for your feedback! We’re glad the map and gate updates are helpful.

Thomas Smith

Why is it not possible to submit a request for PRM Assistance at FUE for a WCHC Passenger, with out constantly receiving an error message? Despite all areas of form completed ..

Tulla 2020

8 months ago

👎🏼

Impossible to add a flight with a date in January 2026

Weybridge Rocket

8 months ago

Almost Non functional

AENA continues to try to force users to use this app to use airport wifi but the app often loses the passwords or doesn’t connect to the wifi. Just let us use wifi please

Seadine

9 months ago

Response from developer

Not working

Did not work at all. Kept getting a “service error” when creating an account.

YzFrankR6

9 months ago

Response from developer

Good afternoon. We apologize for the inconvenience. Please, reinstall the app from App Store after deleting the current one. If you need further assistance, please contact app@aena.es with as much information as possible so we can review your case with our technical team. Kind regards.

Stopped working after update

Doesn’t work now. Poor.

SonsolesUK

a year ago

Can't log in

Unable to login

Dracs66

a year ago

Unusable

Constant errors, no support of Apple Pay. Use the website

Crossbow 14

a year ago

Worthless

Whats the point in having an app if it doesn’t work? Completely worthless. It worked just fine before the update. Now, screen freezes and does not process the transaction.

quantum99

a year ago

Response from developer

Good morning. We are sorry for the inconvenience caused. We hope to resolve the problem as soon as possible. Please, in the meantime, access our website aenaparking.com to make your Parking reservations. All the best.

Parking booking broken

In the most recent version the booking form for parking is broken.

It requires you choose a terminal but there is no field on the form for specifying a terminal if the airport has only one. For example Santander.

It is now impossible to book parking at that airport.

Otherwise the app is great. Please fix asap!

Dngicjfjrjdk

a year ago

Response from developer

Special Assistance

Guys are brilliant but under staffed👍👍👍👍❤️

Johnboy orby

a year ago

The app has got worse

I needed to extend my parking booking because of an unexpected commitment. I have occasionally had to do this in the past and it was a simple matter of finding the booking and then tapping ‘manage my booking’ to add a few extra days. The app won’t allow me to do it any more. I have had to make a new booking to follow on. Why make it so difficult?

Please repair the app

a year ago

Response from developer

Hi! We're sorry to read that your experience with the app wasn't what you expected. Alternatively, you can manage your reservation at parking.aena.es. If you'd like, you can send an email to app@aena.es with as much information as possible, including screenshots or your UDID (you'll find it at the bottom of Home > Settings). Best regards, and sorry for the inconvenience.

Great app!

A great help in Spanish airports if you don’t speak Spanish!! Five stars!

Aliwram

a year ago

Unable to pay on the app also often unable to log in

I have recently been unable to pay for parking on the app. This was in Malaga and mor recently Girona. Fortunately I found an open kiosk where I was able to pay for parking. Each time I asked for an explanation or reason I received dismissive shrugged shoulders and rolling eyes suggesting this was an every day occurrence with this app. Very disappointing response….

KentishChrisUK

a year ago

Response from developer

Hello KentishChrisUK. We’re sorry to hear about the issues you’ve experienced with the app and the service received at the kiosks. This is certainly not the experience we aim to provide. For a detailed review of your case and assistance with future reservations or payments, please contact us at aenaaparcamientos@aena.es. Thank you for your feedback — it helps us improve. Best regards.