Constant work in progress
I’ve been using AR for four years. It’s gone from straight up terrible to somewhat manageable but only because they introduced LeadAR for managing patient calls and tracking leads. AR is so lacking in features it’s barely passable as an EMR.
The biggest issues are the patient documenting, bloated and disjointed layout, slow interface, and the patient portal. Patients cannot easily login to the portal. If they miss their initial welcome email when they make their first appointment (which is highly likely) the system will never let them in unless an admin resends this invite email and the patient opens it, clicks the links to verify their phone and email, and confirms their personal details. There’s no self-service button for the patients to do this on their own. It’s the dumbest thing. What software doesn’t allow users to reset their own login?
Their customer service is absolute garbage. Nobody can answer a damn question and they will treat you like you’re the idiot, even though they don’t bother testing their own shoddy product or attempting to understand where any of the common problems are. They’re more preoccupied with their cute conferences and podcasts. .
The biggest issues are the patient documenting, bloated and disjointed layout, slow interface, and the patient portal. Patients cannot easily login to the portal. If they miss their initial welcome email when they make their first appointment (which is highly likely) the system will never let them in unless an admin resends this invite email and the patient opens it, clicks the links to verify their phone and email, and confirms their personal details. There’s no self-service button for the patients to do this on their own. It’s the dumbest thing. What software doesn’t allow users to reset their own login?
Their customer service is absolute garbage. Nobody can answer a damn question and they will treat you like you’re the idiot, even though they don’t bother testing their own shoddy product or attempting to understand where any of the common problems are. They’re more preoccupied with their cute conferences and podcasts. .
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You get what you pay for
It is very inexpensive! Customer service is frustrating and slow. The updates are frequent and can slow down progress with charting to a turtles pace. When you speak with customer service, they blame it on your device, your cache anything but their app. It can take way too long to actually get support while you have a patient in your office and you’re getting increasingly frustrated and need immediate assistance. If it weren’t so difficult to port over to a new EMR, I would’ve done it years ago.
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AR
There’s so many updates and it only seems to slow the practice down. The new consents are redundant and makes no sense. We need to be able to put credit card fees to clients and we’ve ask multiple times for this feature. There needs to be more options for before and after pictures. After the latest update the ability to pull up pictures while in the visit note isn’t an option. This is not well thought out or user friendly.
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Latest update
Super slow now
Second authentication
When we are in the workplace, we cannot look for our phones for a code to get into our records. In fact, most workspaces would like for us to not be on our phones. They are locked and put away during work hours. To check people in and check people out or even take payment. Having the second authentication makes Aesthetic Record very difficult to use in the workspace it is a very slow and hard process just to get Aesthetic Record to work properly or even sign in.
Has not been our favorite!
Has not been our favorite!
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