Frustrating and illogical
Trying to add services as a package does not flow naturally and having to do “work arounds” as advised with the online help directions. I have had double bookings - not in a good way - because the desktop will look like a provider is available (not grayed out) when staff restricted their scheduling. If the receptionist is scheduling by reviewing the calendar and choosing to schedule a patient in hours not available it is a problem because it can be overridden using the “schedule outside of working hours” because it shows availability when the calendar is showing all providers. If view is changed to the single provider is shows the time as unavailable. Too many glitches from app to desktop. I have many other recommendations but here is likely not the place to record it. At this point, I’m so deep into the EMR that converting to another is overwhelming and I would anticipate it will be a real PIA. Some good thins but lots of irritation.
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Recommendations
Need to be able to set timed reminders if consents and previsit docs are not done automatically. I am so frustrated by the payment system, checking people out and applying wallet so ridiculous honestly. Not easy at all. The doc system is fine- sometimes it doesnt save consents or glitches and loses pictures but its not a tragedy. Its just so expensive to be so hard to sell a skincare peoduct out of one screen, into another screen back into another. Why not just allow us to do it right from check out. You need to be able to have buttons add additional service- add retail sale. Exhausting
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NEEDS IMPROVEMENT !!
This is my second review. Couple of issues from my previous review like texting on the app had been addressed.
However with new updates, they had really messed up the charting of medical supplies. Before once your category is medical supplies you could add units to your charting in one click and be done. Now it’s a 3 step to add medical supply and a make up of some other steps that didn’t even make sense.
2: From my previous recommendation Date of birth now has been added but please can we have a way of identifying patients as new or established pls?
3: It would be great to have a PICTURE option for Health visit encounters, especially for weight mx where it matters
4: There is wrong pairing of Coolsculpting with body contouring option as if the only option for body contouring is coolsculpting, you would have to manually edit your procedure on a webpage ( not even on your app) to remove or change the cool sculpting if you don’t offer this. I have reported all these to support and added this to new developments suggestion but no response yet!!
However with new updates, they had really messed up the charting of medical supplies. Before once your category is medical supplies you could add units to your charting in one click and be done. Now it’s a 3 step to add medical supply and a make up of some other steps that didn’t even make sense.
2: From my previous recommendation Date of birth now has been added but please can we have a way of identifying patients as new or established pls?
3: It would be great to have a PICTURE option for Health visit encounters, especially for weight mx where it matters
4: There is wrong pairing of Coolsculpting with body contouring option as if the only option for body contouring is coolsculpting, you would have to manually edit your procedure on a webpage ( not even on your app) to remove or change the cool sculpting if you don’t offer this. I have reported all these to support and added this to new developments suggestion but no response yet!!
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Constant work in progress
I’ve been using AR for four years. It’s gone from straight up terrible to somewhat manageable but only because they introduced LeadAR for managing patient calls and tracking leads. AR is so lacking in features it’s barely passable as an EMR.
The biggest issues are the patient documenting, bloated and disjointed layout, slow interface, and the patient portal. Patients cannot easily login to the portal. If they miss their initial welcome email when they make their first appointment (which is highly likely) the system will never let them in unless an admin resends this invite email and the patient opens it, clicks the links to verify their phone and email, and confirms their personal details. There’s no self-service button for the patients to do this on their own. It’s the dumbest thing. What software doesn’t allow users to reset their own login?
Their customer service is absolute garbage. Nobody can answer a damn question and they will treat you like you’re the idiot, even though they don’t bother testing their own shoddy product or attempting to understand where any of the common problems are. They’re more preoccupied with their cute conferences and podcasts. .
The biggest issues are the patient documenting, bloated and disjointed layout, slow interface, and the patient portal. Patients cannot easily login to the portal. If they miss their initial welcome email when they make their first appointment (which is highly likely) the system will never let them in unless an admin resends this invite email and the patient opens it, clicks the links to verify their phone and email, and confirms their personal details. There’s no self-service button for the patients to do this on their own. It’s the dumbest thing. What software doesn’t allow users to reset their own login?
Their customer service is absolute garbage. Nobody can answer a damn question and they will treat you like you’re the idiot, even though they don’t bother testing their own shoddy product or attempting to understand where any of the common problems are. They’re more preoccupied with their cute conferences and podcasts. .
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You get what you pay for
It is very inexpensive! Customer service is frustrating and slow. The updates are frequent and can slow down progress with charting to a turtles pace. When you speak with customer service, they blame it on your device, your cache anything but their app. It can take way too long to actually get support while you have a patient in your office and you’re getting increasingly frustrated and need immediate assistance. If it weren’t so difficult to port over to a new EMR, I would’ve done it years ago.
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