The worst credit card service I’ve ever had
When I called them to enquire something, they have my wrong address on file! How is it possible? I received the credit by mail to my address and they said my address is not the same as on file.
Customer
Password reset has always an issue - seems to be buggy. The app stopped working now. Super frustrating. I’m very surprised this app meets banking transaction standards.
Completely useless
Waste of time , dont even try , not user friendly
Cannot login
Unable to log into account using this APP! Works fine when same credentials when logging into account using CHROME or SAFARI. Please fix it
FIX FACE ID ISSUE
It’s NOT normal that the Face ID isn’t working, I can’t believe that literally every banking app has this down packed but not this one, Brim, WAKE UP, take notes from AMEX’s APP, or Chase’s
Just a joke
This app is useless. Take it down. Research AMEX or TD. Design a new one. Embarrassing.
This app allows you to log in without a correct password
I’m able to log into my account without my correct password. I just type in snugging random and it allows me to log in!
Fix the app refresh
So many issues on the app to be honest. It’s seriously affecting Air France brand.
Credit avaibility is not refreshing accurately after sending funds. Many glitch on payment updates…
Credit avaibility is not refreshing accurately after sending funds. Many glitch on payment updates…
Face ID Stops Working After couple days
FIX THE FACE ID ISSUE - it is so frustrating having to re-enter email and password every couple days. If all other banking apps can do it right, why can’t Brim do it!? Holy god it’s so annoying
Air France?
Air France devrait se pencher sur cette Apple vraiment pas à la hauteur. S’identifier est laborieux. Il faut toujours taper le mot de passe. Vraiment pas sérieux!!
Do not subscribe / AirFrance dissociate your name from them
Brim is the worst.
As one comments says here… cumulating points and mile is sick… when it works!
After 3 months using the card, a glitch in the system made my card decrease miles each time I made a payment instead of cumulating miles.
I have a case open since May 2023!
You wait hours to talk to customer support, never their fault, never their issue. Always « escalating »… and « you will receive a call back »…. I did not receive any follow-up to my emails since July 2023.
Just stopped answering me. You can never be copied to escalation emails, no proof it was sent, never have a first name at least of a manager, nor a dedicated line for escalation…. Nothing. Each time have to go back to the hours long wait to speak to someone and re-explain your issue each time.
Just save your time… look at other Credit Card.
As one comments says here… cumulating points and mile is sick… when it works!
After 3 months using the card, a glitch in the system made my card decrease miles each time I made a payment instead of cumulating miles.
I have a case open since May 2023!
You wait hours to talk to customer support, never their fault, never their issue. Always « escalating »… and « you will receive a call back »…. I did not receive any follow-up to my emails since July 2023.
Just stopped answering me. You can never be copied to escalation emails, no proof it was sent, never have a first name at least of a manager, nor a dedicated line for escalation…. Nothing. Each time have to go back to the hours long wait to speak to someone and re-explain your issue each time.
Just save your time… look at other Credit Card.
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Class action should be done!!!
NEVER apply for this card
1. They never refunded me the miles that I earned
2. I closed my account 2 months ago, they never report it to the credit agency and they have no customer service to handle it. I Have to do it myself
1. They never refunded me the miles that I earned
2. I closed my account 2 months ago, they never report it to the credit agency and they have no customer service to handle it. I Have to do it myself
Application vraiment pas à la hauteur de Air France
Une application extrêmement décevante, pas du tout à la hauteur d’Air France… le Face ID ne fonctionne pas, la fonction paiement via l’application ne fonctionne pas non plus. Pas le choix de se connecter en ligne pour régler son solde et la encore les options sont limitées. Interac avec une sélection de banque limitée.
Pas certaine de garder cette carte très longtemps si l’appli ne s’améliore pas!
Pas certaine de garder cette carte très longtemps si l’appli ne s’améliore pas!
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Very frustrating app
- positive point:
1- you earn flying blue miles
2- fast and polite customer service.
- negative points:
1- cant remember Face ID. You need to enter your password every few days, if not every time you login.
2- all past statement are showing the current statement balance and details. In other words, I just lost access to past statement.
3- statement was not available for days after it’s been issued and had to call to get the details of what I had to pay.
4- with no explanation whatsoever I found a 20000 miles reversal on my flying blue account
5- amount due on the dashboard doesn’t take into account any payment you make
6- the list goes on …
1- you earn flying blue miles
2- fast and polite customer service.
- negative points:
1- cant remember Face ID. You need to enter your password every few days, if not every time you login.
2- all past statement are showing the current statement balance and details. In other words, I just lost access to past statement.
3- statement was not available for days after it’s been issued and had to call to get the details of what I had to pay.
4- with no explanation whatsoever I found a 20000 miles reversal on my flying blue account
5- amount due on the dashboard doesn’t take into account any payment you make
6- the list goes on …
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Often not working…
I have not been able to login for the past week… always getting error message “server could not respond “…
I really wish I could love it
Pros: you earn flying blue miles
Cons:
1) 2FA security code sometimes does not work for hours => no access
2) you pretty much have to re-log in the app every other day, even though faceid is enabled. 2FA kicks in and… see 1)
3) my credentials stopped working for 3 days through the weekend, thought I was frauded. However phone lines are weekdays 9 to 5…. Super convenient….
4) my balance was unavailable for 4 days, happened once
5) there are no details specific to flying blue miles on the app when you buy AF/KLM tickets
Cons:
1) 2FA security code sometimes does not work for hours => no access
2) you pretty much have to re-log in the app every other day, even though faceid is enabled. 2FA kicks in and… see 1)
3) my credentials stopped working for 3 days through the weekend, thought I was frauded. However phone lines are weekdays 9 to 5…. Super convenient….
4) my balance was unavailable for 4 days, happened once
5) there are no details specific to flying blue miles on the app when you buy AF/KLM tickets
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