Good app until it stops working
Response from developer
Hi customer, sorry for the inconvenience caused. We experienced a brief server issue with the app, which has now been resolved. We recommend that you ensure your app is updated to the latest version and then log in again. If you have any questions, please feel free to contact us via support@renpho.com. Sincerely, Renpho Customer Service Team
App broken since update
App continues to go downhill, messaging support does nothing, utterly hopeless
UPDATE 9/3/26 - this app gets worse and worse. I’m constantly having to re-download the video courses, and now the UI is all screwed since the recent iOS update where it only uses part of the screen when selecting a workout. Seems free truly means you get a 3rd rate product
This app has always had a poor UI and is buggy, however now since the latest update it’s utterly broken. When doing an exercise, you get to the end of the routine but it remains at 0:00 and doesn’t complete, meaning you’re now unable to record your activity. Great job developers, broken an already poorly implemented app!
Response from developer
Dear customer, we apologize for the difficulty you have faced, and thank you for bringing this to our attention. Would it be possible for you to contact us at support@renpho.com with a screenshot or video? The limits here make it difficult to address your concerns thoroughly. Rest assured, we are committed to assisting you promptly. Best regards, Customer Service Team.
Doesn’t log workout to HealthKit
First world problem but a glaring omission really and would be so simple to implement.
サイクリングパワー設定
App broken since update
This app has always had a poor UI and is buggy, however now since the latest update it’s utterly broken. When doing an exercise, you get to the end of the routine but it remains at 0:00 and doesn’t complete, meaning you’re now unable to record your activity. Great job developers, broken an already poorly implemented app!
Abstürze nach jedem Training
must be online
ネットワークエラーでログイン出来ません。
Horrible
Response from developer
Hi customer, sorry for the inconvenience caused. May I know what training course you chose? Could you please try to relog into the app first, and send a video to support@renpho.com for our reference if the problem persists? It will assist our technicians in troubleshooting the issue more effectively. Sincerely, Customer Service Team
Network error
Response from developer
Dear customer, we apologize for the inconvenience you have experienced with our app. We have resolved the issue, and you should now be able to use the app normally. Please try logging again and let us know if you encounter further problems. If you have any other concerns or questions, please don't hesitate to contact us via support@renpho.com. Thank you for your understanding. Best regards, Renpho Customer Service Team.
Network not available
Response from developer
Dear customer, we apologize for the inconvenience you have experienced with our app. We have resolved the issue, and you should now be able to use the app normally. Please try logging again and let us know if you encounter further problems. If you have any other concerns or questions, please don't hesitate to contact us via support@renpho.com. Thank you for your understanding. Best regards, Renpho Customer Service Team.
This still happen to disconnect
App broken since update
Great for free
Cannot open the apps
Netzwerkfehler
Response from developer
Sehr geehrter Kunde, wir entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten. Unser technisches Team hat dieses Problem umgehend behoben und es sollte nun normal funktionieren. Bitte melden Sie sich erneut bei der App an und zögern Sie nicht, uns zu kontaktieren, wenn weitere Probleme auftreten. Vielen Dank für Ihre Geduld und Ihr Verständnis.
Customization
Response from developer
Hi customer, thank you for your feedback. Regarding your suggestion, we will forward it to our technical department for improvement. Sincerely, Customer Service Team
Timing is all wrong
Good app until it stops working
Ai Gym
Response from developer
Hi customer, sorry for the inconvenience caused. We experienced a brief server issue with the app, which has now been resolved. We recommend that you ensure your app is updated to the latest version and then log in again. If you have any questions, please feel free to contact us via support@renpho.com. Sincerely, Renpho Customer Service Team
