Sync problems
I have my Apple health linked to the app and even though all the data are complete in Apple health, it doesn’t sync in the app! And so I cannot receive the weekly rewards. It’s so frustrating to see, for example, 13,000 steps already recorded in Apple health but it doesn’t reflect in the app. My workouts for 3 days are not synced yet.
To the developers, you may want to include Amazfit as a device option to link to the app. Thank you.
To the developers, you may want to include Amazfit as a device option to link to the app. Thank you.
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Issue of synch apps & smartwatches. Only focuses on the legs workout. Not very effective on strength
Underweight people like me mostly need to focus on strength goals but there is an issue. The points are always focused on leg exercises like running and walking which are cardio, getting fit, energy, and weight loss, but not strength focus. The three categories of workouts are strength, weight loss, and fitness. If you focus on strength or you are doing strength such as push-ups, weight lifting, and others, this app is not effective in getting points. Be careful of buying a smartwatch because this does not synch the most smartwatches and is not available (Oppo Band and Heytap are not available to synch because Heytap and this app don't run well). Apps like Nike, Adidas Run (Running), Seven, Sworkit, and others are not synch/available and are not compatible. You have to use Strava.
Update: AIA still does not recognize Heytap, Seven, Nike Training App, and Adidas Running.
Update: AIA still does not recognize Heytap, Seven, Nike Training App, and Adidas Running.
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Not syncing
Vitality doesn't sync the workout properly. So no points received even though I workout at least twice a day. Also tried contacting thru email but they have too many request to process your points (screen recording & screenshots of all activities) which is a waste of time. Please this fix up so we don't have to bother you thru email.
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Error in syncing
Encountering issue in syncing steps & points crediting to AIA Vitality app. Fitbit to Vitality app - I reached the required steps (minimum of 14k per day) but upon syncing, either 50 points or 0 points received. Also, different number of steps count reflected and not the actual count. This is the 2nd week that I encountered problem in syncing. After the Nov 28, vitality app update. I already emailed the support team on dec 2, but still with the same issue.
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Current app getting better
Current app is getting better with the enhancements but new feature on face scan is unreliable. I’m just using it to gain points but it’s so unreliable in scanning results. I don’t think it’s able to properly read heart rate, stress and BMI correctly just through face scan. Just my opinion but they should stick with the wearable data instead. It’s more reliable than just scanning the face. Bit of shaking when you’re holding the phone up for better angle/ lighting might also affect the reading.
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