Update Update Update
It’s 2022, certain things should be standard by now (face recognition) and among others. The whole point of a app is for ease of use. This ain’t it!
Okay for Balance Check & Payment Only
You can quickly make a payments/payment allocations or view loan balances; however, it is better to log in using a web browser if you’re searching for other info including contact info. Clicking on any info links that lead to other pages in the app proves to be difficult to navigate. You can’t navigate back to the app homepage once you click on any link to other pages. You have to force close the app session and re-login to get to the app account summary page. The same applies when you click their info links like Contact Us.
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Doesn’t Work
This app is basically useless. You always have to re-enter your personal info to get in and when you click on anything it goes to a blank white screen and freezes. Their website isn’t much better. It’s immensely disappointing since everyone and their brother expects individuals to pay on their student loans. Well, it’s kind of hard to when you can’t use your servicer’s website or app to view basic information.
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Absolute garbage. Fedloans, I miss you!
This is not an app, just garbage. I’m dreading actually having to use the website to make payments if they can’t even be bothered to make a functional app. Fedloans set the bar high. Very disappointed and not looking forward to January
Horrible.
Half my screens are white and blank. Nothing I try to click on will open. Looks like a link that you open in safari, not an actual app.
Awful
This app is embarrassingly awful. It legitimately concerns me that a company with this app is in charge of millions of dollars worth of loans. Please hire someone who actually knows how to develop apps to overhaul this app because it’s near impossible to even pay my loans at this point.
Not Happy With This Change
I was moved from Navient to AIDvantage. So far I’m the last few months, I am very unsatisfied. The app hardly works and takes forever to get anywhere within, if I’m even able to open up the app versus sitting on a blank screen.
Poor design & inconsistent
The app barely works. Typically just loads to a white screen. If entry to app is successful, the content formatting is done so poorly. It reminds me when apps were still new and ux designers just scrunched their webpage into an app and called it good.
Crap
App is horrible, constant crashes and lags and is not user friendly at all. With the amount of people now going to be using Aidvantage, you’d think they’d have the tech to support it. Does not make me feel secure
Basically a mobile website from 2008
There is no FaceID support. Additionally, the layout and functionality of the app is reminiscent of the old mobile websites from the early 2000s.
If you want to see what a competent, modern student loan management app looks like, look at the FedLoan Servicing App.
If you want to see what a competent, modern student loan management app looks like, look at the FedLoan Servicing App.
Entirely Unable to Log In
For the last 5-6 months I’ve been locked out of my Aidvantage account whenever I try to log into the mobile app (it gets disabled), both in computer and mobile, for using the credentials that get me into my account regularly. I have to throw away work time or break time to get it unlocked each time because their service is only open during business hours. I’ve never been able to log into the app.
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Garbage
You’d think with all of the money these companies earn from millennials and other people foolish enough to believe in the idea of college being worth it, they’d come up with a better product let alone a better website. Garbage. Absolute garbage.
Access to account
Have been trying for a month no communication from them. I’ve emailed, called … nothing. Now it says that it’s not to be found or moved…. What? So how ami to check my account, information, anything if I can’t get in. What they go wait till it’s time to make payments and then want to talk.
Can’t even enter my password
Unbelievably poor app design. Do you even do quality checks or any sort of bug fixes?
Lazy, No Effort App
This app is not a native app. It’s simply their website wrapped in an app. It's no different than going to their website in a web browser. There is no way for it to remember your account credentials, and you will be logged out every time you close the app.
Front End Developers Are as useful as a dead battery
The front end developers of this app need to be excommunicated from ever working in software development again. A kindergartner could design a more functional UI. Aidvantage should be PAYING ME for putting me through this user experience. Because most student borrowers are captive users to this app, you can tell that the brain dead developers of this app put in ZERO EFFORT to making this experience easier. My recommendation to the developers of this app. Take out a student loan, go to college, and learn BASIC FUNDAMENTALS of user interfaces. Then come back to this app to pay your loan off and realize how worthless you truly are.
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Hard to do anything other than viewing loan details
Most frustrating is when viewing correspondence, there’s no way to exit and go back to the previous page without restarting the app.
Couldn’t be much worse
This app is laughable in 2022. It’s clunky and essentially operates as a webpage in the app. Ugly, not easily navigable, lots of pop ups and random junk in the way of what you actually are trying to do. Two thumbs way down.
Very poor app
This app provides a very important service where security and ease of use are paramount. This app is a joke and doesn’t successfully do either. Clearly little care or thought has been put into this app that contains such personal info.
Terrible. Don’t waste your time
My dog could make a better app than this piece of junk. You’re better off using the website.
