Frustrating
I received this product for my two year old. I download the app and had no problems. I get a new phone. I forget my password and it keeps telling me I’m getting a email that I never received. This is very frustrating.
Issues with tablet along with customer service
Our tablet will not connect to our WiFi and I’ve tried just about everything from restarting the tablet to turning it off and on and in saving the WiFi. I’ve tried to reach out to the customer service email which get emailed back that I will get taken care of around 24 hour but never get an email back than trying calling the number provided for it not to ring and immediately drop there no way to contact anyone. It’s frustrating to have all these “nice things said about ailas” but not get a chance to properly use it and only use the broad mode
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Love AILA Device
I love the device for AILA itself my son is very into it he did break the first one after 2 weeks but AILA did replace it upon receiving the broken one. This one has lasted longer due to stricter use of it he isn’t left unattended and can’t have access to it for more than an hour. But he loves it I have definitely seen him making leaps and bounds of progress even in the 2 weeks he had the first one before breaking it. All this to make my point clear that my issue isn’t with the AILA device itself my issue is with the AILA for parents app as when the AILA device is in broadcast mode I will go to the app to start a learning lesson and it will say the AILA device is offline or turned off and in fact it’s not it will just be in broadcast mode I will try clicking start learning session 3 more times and get the same message prompting me to have to restart the AILA device just so I can actually start the learning session from the app I believe this is something that should be fixed the app should be able to tell that the device is in broadcast mode not offline or turned off. It should not be this difficult to go from broadcast mode to starting a learning lesson. Aside from this AILA is fantastic my son knows his alphabet and walks around saying random letters and the sounds they make— he is speech delayed amongst other things due to his birth so he doesn’t really interact much when prompted to show which bubble has what letter or what leaf or table or hat or guitar etc is a specific color even when I interact with it but I will keep interacting when these questions are asked so that he will see me respond and know that this is what is expected.
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QR CODE FAIL
My son got this as a Christmas gift. I downloaded the app, and no matter what I do or try it will not link with the QR code. And anyone I’ve emailed or reached out to about the problem either will tell me the same thing I’ve already tried and then just stop responding or they just won’t even answer in the first place. So, thanks for nothing!
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Love this app
But why can’t I choose the learning level with the last update? I can’t find it.
