Air Arabia Reviews: Is It Legit?

Customer Experience

Positive experience18.4% of reviews
Neutral3.7% of reviews
Negative experience77.9% of reviews

~ Based on 566 written reviews from the US App Store.

What users say about Air Arabia

Is Air Arabia Safe?

Air Arabia appears mostly safe based on user ratings. AppsHunter Safety Score for Air Arabia is 81/100.

This assessment is based on 742 user ratings, with an App Store average of 4.1/5.

Safety Analysis

76.0% of ratings point to a safe experience
3.1% of ratings suggest some concerns
20.9% of ratings point to a risky experience

~ Based on 741 App Store ratings for Air Arabia.

Is Air Arabia Legit?

Air Arabia appears to be a legitimate app. AppsHunter Legitimacy Score for Air Arabia is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

البرنامج ممتاز

انا استخدمة اكثر من ١٠ مرات وامورهم طيبه

The Worst Customer Service & Absolute Mismanagement!

Air Arabia has the worst management and staff ever. My flight was missed entirely due to their extreme mismanagement. To make things worse, their staff was highly unprofessional and made me wait at the airport for over 4 hours with no proper guidance.

My ticket was worth around Rs. 40,000 INR, and after countless emails and calls, their ridiculous solution was to offer a pathetic Rs. 100 cashback! This is an absolute scam and daylight robbery. They do not care about their passengers, their time, or their money. Save yourself the mental trauma and money - NEVER FLY WITH AIR ARABIA!
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Valise

Il mon cassé une valise impossible de se faire rembourser des incompétents

Beaucoup de bugs

Déjà il faut se reconnecter à chaque réouverture d’applications avec un code otp -> pas terrible
En plus les vols réservés ne remontent pas automatiquement, pas de possibilité de cliquer dessus pour faire le checkin
Et plein d’autres bugs
Prenez un UX designer et un product manager les gars !

Out dated

You have to login each time, AND with an OTP. So frustrating. Apple Pay has been added which is a good thing, but loading times compared to other airlines apps are not there. It needs a serious update

🤮

The only person who could probably make a worse app is my seven-year-old younger brother

شركة سيئة جدا جدا

‏الشركة سيئة في تقديم الخدمات في التعامل المالي في المواعيد الحجز وفي المقاعد المريحة والخدمات المقدمة للزبائن ونوعية الطائرات وفي موضوع الحجز وإلغاء الحجز وتقديم الحجز خسارة مادية وعلى الصعيد الراحة وعلى صعيد الوقت

👎🏻أسوأ تطبيق للحجز سيء جداً جداً👎🏻

بعد الحجز لا يمكن مراجعة الرحلة! ولا يمكن اختيار التاريخ مسافر 28 تحط التفاصيل ويختارون 22 فالنتيجة تكون غلط طبيعي لان المدخلات غير صحيحة 👎🏻👎🏻

Bad

Not nice

They are always delayed

Bad airline. The last time I flew with them, my flight was delayed by 21 hours, and I had to spend the entire time in a coffee shop. They never sent any email notification in advance. At the check-in counter, they kept insisting that they had informed us by email, but none of the passengers received anything. Very disappointing experience.
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good

good

Cheaters

They keep adding up fees they dont show u exact fee from the beginning
At the beginning when I was booking in a ticket, it was showing that the price €500 and I ended up paying €622

Selecting currency is not changing

Not able to choose currency to book

The worst customer service

I find the check-in staff all they want to do is take money from you if you are a little over weight. If I had a choice of other airlines that travel to tangier I will never put a foot in this airline

Great and fast

Great and fast service

Website not great

This isn't the first time we have experienced difficulties booking online. 4 times it told me the expiry date was missing on my credit card, it was not, so in the end I entered an incorrect date to force it to recognise an entry and then corrected it. This was after abandoning an attempt to book on my laptop as it told me to continue booking extras after I haf completed all my selections and wouldnot proceed to the payment page. This could be better and easier
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Hidden fees

Hidden unavoidable “Convenience fee” at the very end of checkout. Baggage rates are not visible for all tariffs anymore during search.

Awards points

I selected 220 AED maximum allowed rewards credits to buy tickets. But I stepped out for few minutes. I later tried to buy the ticket finally but guess what now points are no more available to use for that 220 AED credits. This happened to me for few times now and support is not helping. So their rewards program is not functional at all.
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THE WORST AIRLINE EVER!! A BUNCH OF SCAMS.TRIED TO MAKE ME OVERPAY FOR MY LUGGAGE AT THE AIRPORT!!

Been stuck at home trying for 6 hours adding luggage and seats through the website but it kept glitching. I contacted customer service support they didn’t do nothing absolutely useless. Con artists. It was an extremely stressful experience. Unnecessarily stress. Be cautious do not Book WITH THIS AIRLINE. FRAUD
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Not easy to register and book

Took forever to register and find the correct pricing