Stolen merchandise
Received my checked in bags missing some articles (electronics and clothing). Tried following up with airlines, they kept delaying and pushing it from one person to another without any accountability or reimbursement. Unethical and poor experience overall.
MMazen-Leb
Poor website and app performance
I spent 30 minutes trying to set up my account and every time I get a link in the email to reset my password it leads me to a page that show the password to be changed and then disappear permanently on all of the devices on all of the browsers with no success after multiple attempts.
I could not get my Royal Jordanian account for my travel established because of this poor website and app engineering.
I could not get my Royal Jordanian account for my travel established because of this poor website and app engineering.
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SSunmoonstar11
The only airline in the world that does not have user profiles !
I believe that RJ is The only airline in the world that does not have user profiles ! Sometimes you feel they don’t have IT department or at least someone in charge who knows the basics of Customer Service. You don’t have a page where you’re booking that you do using your email account appears so every time finding your bookings or your history is a hassle.
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ZCZ CIO
Relay Jordanian is the best
The best airline I ever bin in
Wwantmycredit10
Utterly awful app
The log in requires you to log in again to do feedback but doesn’t recognise your password. The miles claim automatically introduces errors into your claim - even though you entered your frequent flyer number when booking. It’s hard to make an app this bad
Bboredofthisrubbish
