可圈可点
值得信赖和坚持。
Essentially useless without account
No functionality, including the most basic items like online check-in, unless you register and login with their frequent flier scheme
Pretty Dreadful
Absolutely dreadful app. Impossible to do anything on it. I’m trying to literally give you my money and it’s impossible
Trava
Não consigo acessar as informações para reserva dos hotéis em trânsito
破国航 破app
这个破app 老是让你注册凤凰知音会员 注册还老是服务器忙注册不了 有票号证件号也必须注册才能选座订特殊餐 那你倒是让我注册的了呀 你服务器忙让我怎么注册呀 问客服就是让你注册 那你这服务器啥时候不忙呀？？？
安全优质服务的国航
服务准确积极。态度很亲切
App 非常难用
速度慢，界面混乱， 主要功能难以查找。 消息沟通实用性差。有很大提升空间。请在用户使用体验上多参考其他航司app。
输入信息太繁琐
第一部需要信息太多了，完全没有必要，票号和姓氏完全足够。。完全是人为增加不必要的麻烦，而且第一次输入不正确之后，系统并不提示是哪里不对。
Не работает
Крайне трудно что-то найти, глючит, поддержка не работает
Website problems
There website has a problem to sign up and login in English .
There pricing does not include tax to basically cheat you to think their prices are cheaper than others.
How MORONIC.
It makes the customers even more upset. You want to know the complete price upfront
There pricing does not include tax to basically cheat you to think their prices are cheaper than others.
How MORONIC.
It makes the customers even more upset. You want to know the complete price upfront
差评
根本无法使用
Useless
Purely useless
Don’t fly with them
The worse customer service I’ve ever seen.
Really bad
The app is useless and their English translation and app navigation is worse than anything in the 80’s
Terrible UI, and full of glitches
It’s rare today to see an app that provides such poor UX. It’s slow, buggy, duplicated security verification processes everywhere, and forcing you to go through highly unoptimized processes to book a ticket, with instructions that are often unclear and sometimes grammatically wrong. And just by using it, you will have a strong sense that their backend systems are a mess too (why do they have different sets of passwords and IDs for air china account and phoenix-miles account? And guess which one you should use to log on to their official website? It will surprise you. And you can’t even see the bookings made on their official website airchina.us)
By the way, this app is not the worst. Their US website is worse.
By the way, this app is not the worst. Their US website is worse.
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0 Star
Why a simple check in becomes so complicated
If I could rate it 0 star, I would.
Worst airline app I’ve ever used—unusable verification process
I rarely leave negative reviews, but this app is a complete failure.
Air China's website is severely outdated and constantly crashing, so I downloaded the app to manage my booking. To even access my account, US passport holders are forced through a mandatory "personal identification" process.
The NFC scanner completely failed, claiming my scanned info didn't match my account (even though it was identical). The only other option is uploading a selfie holding my passport for a manual review.
Requiring manual passport verification just to view an existing flight reservation is absurd. I gave up and deleted the app. A state-owned flag carrier should have basic digital infrastructure that actually works. Avoid. It shows the true color of state run garbage.
I rarely leave negative reviews, but this app is a complete failure.
Air China's website is severely outdated and constantly crashing, so I downloaded the app to manage my booking. To even access my account, US passport holders are forced through a mandatory "personal identification" process.
The NFC scanner completely failed, claiming my scanned info didn't match my account (even though it was identical). The only other option is uploading a selfie holding my passport for a manual review.
Requiring manual passport verification just to view an existing flight reservation is absurd. I gave up and deleted the app. A state-owned flag carrier should have basic digital infrastructure that actually works. Avoid. It shows the true color of state run garbage.
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乘机感受
每次乘坐国航飞行 都感觉国航的软件服务绝对一流 ，没有什么可说。可是谈到硬件真是有太多问题了 既然是国际航班 那么基本设施有很多问题 充电接口松弛 脚踏板损坏 厕所马桶泛黄陈旧不堪等等 机上餐食水平有待提高 特别是酒水饮料太普通 好像国际航班使用很多国际大牌品种 比如想使用一些烈度酒水基本没有 有时想食用方便面食也是没有 可以向同行国泰航空 香港航空 日本航空学习一下 提高一些 真正达到国际高水平的航空服务标准 。拙见于此 望改善 致谢！多年一老乘客
喜欢国航
在职时，多年来一直选乘国航出国，国航服务规范，优质，喜欢阅读飞机上的刊物（鹏程，还是什么，忘记名字）了。退休以后，我的国航知音卡丢失了，后来又多次乘坐国航，不知道是否自动积分，还是要补办知音卡。祝国航越办越好！黄女士
Nothing works!
I don’t often write reviews but this app is hopeless. Can’t check in. Can’t retrieve booking itinerary details. Can’t create an account. Can’t edit any existing bookings without paying for some sort of subscription? Can’t even search flight details with flight numbers, of which a simple google search would bring those details up. What’s the point of this app? It’s a mystery to me.
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