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Air China

Air China

新航程 心期待

16K ratings
641 reviews
🌟 Lifestyle
✈️ Travel
Free

Details

  • Released
  • Updated

Features

Developer

Air China Limited
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About

Book flights, manage itineraries, and check flight status with this airline app. It offers features like advance seat selection, mobile check-in, and loyalty program management. Enjoy a seamless travel experience with voice recognition and Apple Watch integration.

✓Flight booking and reservation
✓Itinerary management
✓Flight status tracking
✓Mobile check-in
✓Advance seat selection
✓Loyalty program (PhoenixMiles)
✓Apple Watch integration
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What users say

Summarized from real user reviews of Air China. Based on 16K reviews and a 4.7/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

  • 🚀Convenient booking
  • 💡Supports Apple Pay
  • 👍Easy to navigate
  • ⭐Good customer service

Negative things

  • 🐛Frequent crashes
  • 🤯Confusing UI
  • 🔒Difficult account registration
  • 🌐Not user-friendly for international travelers
  • 🤖Excessive verification steps
See all reviews

What's New in Air China

7.51.0

August 31, 2026

-Fixed parts of known issues.

Events

Read more about 你的那些年，也是我们的三十年
Event EndedSpecial Event

你的那些年，也是我们的三十年

分享你与凤凰知音的故事，限量好礼送不停！

Oct 31, 2024 — Nov 21, 2024

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User reviews

Most RecentHighest RatedLowest Rated

差评

根本无法使用
忠实的买家忠实的买家

Useless

Purely useless
FfffffuuuuuuueFfffffuuuuuuue

Don’t fly with them

The worse customer service I’ve ever seen.
T.U from CanadaT.U from Canada

Really bad

The app is useless and their English translation and app navigation is worse than anything in the 80’s
oneyedtrousersnakeoneyedtrousersnake

Terrible UI, and full of glitches

It’s rare today to see an app that provides such poor UX. It’s slow, buggy, duplicated security verification processes everywhere, and forcing you to go through highly unoptimized processes to book a ticket, with instructions that are often unclear and sometimes grammatically wrong. And just by using it, you will have a strong sense that their backend systems are a mess too (why do they have different sets of passwords and IDs for air china account and phoenix-miles account? And guess which one you should use to log on to their official website? It will surprise you. And you can’t even see the bookings made on their official website airchina.us)

By the way, this app is not the worst. Their US website is worse.
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d.w.645d.w.645
See 636 more reviews

User experience

🐞

Reported Bugs

4 issues

Unable to retrieve booking information

Bug

Verification codes not received

Bug

Inconsistent name formatting requirements

Bug

Seat selection issues

Bug
✨

Requested Features

4 requests

Support for non-Chinese credit cards

Feature

Multilingual support

Feature

Streamlined check-in process

Feature

Ability to manage bookings for multiple passengers

Feature

FAQ

What can I do with the Air China app?

The Air China app allows you to book flights, manage your travel itineraries, check real-time flight status, and perform mobile check-in. You can also access and manage your PhoenixMiles loyalty account, including viewing mileage, redeeming rewards, and managing nominees.

How do I book a flight using the app?

The app offers a ticket reservation feature with a vast selection of flights, including over 7,000 weekly flights and 1.3 million seats. You can utilize voice recognition for easier ticket purchasing, and the payment process is designed to be safe and efficient.

Is the app free to download and use?

The app is free to download. While the core functionality of booking flights and managing travel is free, there may be in-app purchases available for additional services or benefits related to flights and the loyalty program.

What devices is the Air China app compatible with?

The app is available for general mobile use and also features an Apple Watch version. The Apple Watch version allows you to view member information, mileage accrual, itinerary details, flight status, boarding gate, and baggage carousel.

Can I select my seat in advance?

Yes, the app provides an advance seat selection feature, allowing you to choose the seat that best suits your needs before your flight. This also helps you avoid queuing for check-in at the airport.