Poor User Experience – Profile Information Not Autofilled
After logging into the Air China app, I tried to retrieve my booking, but I was asked to enter my personal information all over again. Why isn't this information automatically retrieved from my user profile? This is inconvenient, frustrating, and makes the app feel poorly designed.
Aavkar
Problems with logging in
After update I can’t enter my account on my new phone (the reason - you are using new device - surprise) . The only alternative way to install special app - that not available in App Store …
Uuvilirenok
The worse!
An absolute failure with this app and with the Air China personnel, app doesn’t work! Phone they never picked up and after 2 hrs of wait it automatically hangs out the call
Tried for 6fays in a row different times and same story!… when to the ticket counter in LAX and they tell you, call reservation department 😤 it almost feels like they are making fun of you!
The worse experience with an airline!
Tried for 6fays in a row different times and same story!… when to the ticket counter in LAX and they tell you, call reservation department 😤 it almost feels like they are making fun of you!
The worse experience with an airline!
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JJanekvr
可圈可点
值得信赖和坚持。
Oookylie9988659
Essentially useless without account
No functionality, including the most basic items like online check-in, unless you register and login with their frequent flier scheme
JJonaM
