This airline offers comprehensive domestic and international flight services, connecting passengers across China and to over 46 overseas cities. It is recognized for its commitment to safety, premium onboard experience, and high service standards, holding a SKYTRAX 5-Star Airline rating for 14 consecutive years.
What We Love
- ๐ User-friendly interface
- ๐ Easy booking process
- ๐ Good promotional deals
- ๐ Clean and intuitive design
- ๐ Accurate flight information
- ๐ Smooth booking process
- ๐ Convenient travel planning
- ๐ Good aircraft
- ๐ Excellent service
- ๐ Unique routes
- ๐ Reliable airline
- ๐ Safe and comfortable feeling
- ๐ Easy communication in English
- ๐ Good food
- ๐ Amazing crew
- ๐ Simple and practical app
- ๐ Appealing lounge details
Room to Improve
- ๐ App often fails
- ๐ Cannot find bookings
- ๐ Half English and half Chinese
- ๐ Poorly developed
- ๐ Fails to do basic tasks
- ๐ Cannot login
- ๐ Always asks to change password
- ๐ Garbage app
- ๐ Cannot create account
- ๐ Cannot view booking
- ๐ Zero customer service
- ๐ Cannot contact by email or phone
- ๐ Software is laggy
- ๐ Cannot find customer service
- ๐ Unusable app
- ๐ Chinese characters in English setting
- ๐ Needs a lot of work
- ๐ Software shows no electronic boarding QR code
- ๐ First in line, last to board
- ๐ Useless for those without Chinese ID
- ๐ Cannot 'real name' register
- ๐ App doesn't open
- ๐ Asks for mainland cell number for registration
- ๐ Less than useless app
- ๐ Online check-in does not work
- ๐ No feedback chat
- ๐ Lazy Webkit wrapper
- ๐ Cannot do basic airline jobs
- ๐ App not working after update
- ๐ Cannot make bookings
- ๐ Completely waste of time
- ๐ UI design ugly
- ๐ Extremely poor user experience
- ๐ Difficult interaction
- ๐ Lack of aesthetic
- ๐ Homepage layout and charts cluttered
- ๐ Mixed colors, lack of hierarchy
- ๐ Frustrating to use
- ๐ Cannot get app to work
- ๐ App is trash
- ๐ Cannot retrieve bookings
- ๐ Functional for basic tasks
- ๐ Hopeless website
- ๐ Redirects between nonfunctioning websites
- ๐ Cannot do anything
- ๐ Search doesn't work
- ๐ Changing country doesn't work
- ๐ Not ready for public use
- ๐ UI design poor for 5-star airline
- ๐ Cannot see any bookings
- ๐ Company is broke
- ๐ Money laundering and corrupted
- ๐ Network connection error on opening
- ๐ Opening ads and pop-up ads
- ๐ Services related to flights are bad
- ๐ Worse than small airline apps
- ๐ Slow loading
- ๐ Keeps loading when selecting seat
- ๐ App is rotten to the core
- ๐ Company should go bankrupt
- ๐ Poorly made
- ๐ Bad technology
- ๐ Bad experience
- ๐ Requires Chinese phone number for registration
- ๐ What's the point of this app?
- ๐ Cannot pick seats
- ๐ Cannot find flight
- ๐ Doesn't compete with international airlines
- ๐ English version is web version
- ๐ Chinese version is the actual app
- ๐ Missing many functions in English version
- ๐ Only domestic ID can download Chinese version
- ๐ Overseas ID cannot find the app
- ๐ Cannot log in
- ๐ Cannot modify incorrect information
- ๐ Must call domestic hotline
- ๐ No overseas member hotline
- ๐ Modifying info requires international call
- ๐ Opens webpage instead of app
- ๐ Poor app image for company
- ๐ Crap app
- ๐ Bugs need fixing
- ๐ Pathetic app
- ๐ Cannot be used
- ๐ Charged then cancelled ticket
- ๐ Payment delay reminder after payment
- ๐ Customer service number does not exist
- ๐ Cannot check-in 24 hours in advance
- ๐ Difficult to operate
- ๐ New app doesn't work as expected
- ๐ Developers need to improve performance
- ๐ App often broke during flight search
- ๐ Running too slow
- ๐ Cannot remember membership ID
- ๐ App won't open
- ๐ Error message not in English
- ๐ Crashes on startup
- ๐ Nothing functions on app
- ๐ Links don't work
- ๐ Failed to connect to server
- ๐ Poor quality
