App keeps glitching
Runs for 2 months then suddenly kicks you out upon loading up. Offloading the app doesn’t help. Needs to fully delete including the data so you can use the app again. Have to reinput all of my travel itineraries…. So much hassle
Terribly the WORST APP!
Waisted numerous hours to dealing with this app, cannot believe it! Tried many many times but cannot move on booking flights?
Sorry but this App is horrible
Once I log in and pick cabin type, departure & return dates it populates a page showing the departure date time and price and the only option you have it to click "back" icon which of course takes you back to beginning. Really? 🫣
THE ABSOLUTE WORST
Using the Philippine Airlines mobile app was honestly a frustrating experience from start to finish. Instead of making my travel smoother and less stressful, it did the exact opposite. I experienced slow loading times, unreliable performance, and features that didn’t always work as expected. At times, I questioned whether the app would actually complete the task I needed or simply return an error.
What frustrated me the most was that after checking in, I was not provided with a digital boarding pass. As a traveler, I expected to have everything I needed in one place on my phone. Not having a digital boarding pass made me feel unprepared and anxious, especially when I was already trying to manage my travel schedule. It defeated one of the main reasons for using a mobile airline app in the first place—to make the travel experience more convenient and seamless.
I also found the app difficult to navigate, with some functions feeling incomplete or redirecting me to the website instead of allowing me to finish what I started within the app. Rather than giving me confidence before my flight, the app created unnecessary uncertainty and stress. I constantly worried whether my booking, check-in, or travel information had actually gone through correctly.
Overall, my experience left me feeling disappointed. As someone who values efficiency and good customer service, I expected an airline’s official app to simplify the travel process. Instead, it added inconvenience, frustration, and avoidable anxiety during a time when I simply wanted to focus on my journey.
What frustrated me the most was that after checking in, I was not provided with a digital boarding pass. As a traveler, I expected to have everything I needed in one place on my phone. Not having a digital boarding pass made me feel unprepared and anxious, especially when I was already trying to manage my travel schedule. It defeated one of the main reasons for using a mobile airline app in the first place—to make the travel experience more convenient and seamless.
I also found the app difficult to navigate, with some functions feeling incomplete or redirecting me to the website instead of allowing me to finish what I started within the app. Rather than giving me confidence before my flight, the app created unnecessary uncertainty and stress. I constantly worried whether my booking, check-in, or travel information had actually gone through correctly.
Overall, my experience left me feeling disappointed. As someone who values efficiency and good customer service, I expected an airline’s official app to simplify the travel process. Instead, it added inconvenience, frustration, and avoidable anxiety during a time when I simply wanted to focus on my journey.
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UI from hell
Have not even boarded my flight, but this has got to be one of the worst airline apps I have ever used. Clicking anything prompts a 30 second load time, constantly getting stuck in a loop of checking-in and getting reverted to the same spot. Error messages constantly.
Have my boarding pass in my apple wallet and will hopefully never have to open the app again.
Have my boarding pass in my apple wallet and will hopefully never have to open the app again.
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