Sorry but this App is horrible
Once I log in and pick cabin type, departure & return dates it populates a page showing the departure date time and price and the only option you have it to click "back" icon which of course takes you back to beginning. Really? 🫣
THE ABSOLUTE WORST
Using the Philippine Airlines mobile app was honestly a frustrating experience from start to finish. Instead of making my travel smoother and less stressful, it did the exact opposite. I experienced slow loading times, unreliable performance, and features that didn’t always work as expected. At times, I questioned whether the app would actually complete the task I needed or simply return an error.
What frustrated me the most was that after checking in, I was not provided with a digital boarding pass. As a traveler, I expected to have everything I needed in one place on my phone. Not having a digital boarding pass made me feel unprepared and anxious, especially when I was already trying to manage my travel schedule. It defeated one of the main reasons for using a mobile airline app in the first place—to make the travel experience more convenient and seamless.
I also found the app difficult to navigate, with some functions feeling incomplete or redirecting me to the website instead of allowing me to finish what I started within the app. Rather than giving me confidence before my flight, the app created unnecessary uncertainty and stress. I constantly worried whether my booking, check-in, or travel information had actually gone through correctly.
Overall, my experience left me feeling disappointed. As someone who values efficiency and good customer service, I expected an airline’s official app to simplify the travel process. Instead, it added inconvenience, frustration, and avoidable anxiety during a time when I simply wanted to focus on my journey.
What frustrated me the most was that after checking in, I was not provided with a digital boarding pass. As a traveler, I expected to have everything I needed in one place on my phone. Not having a digital boarding pass made me feel unprepared and anxious, especially when I was already trying to manage my travel schedule. It defeated one of the main reasons for using a mobile airline app in the first place—to make the travel experience more convenient and seamless.
I also found the app difficult to navigate, with some functions feeling incomplete or redirecting me to the website instead of allowing me to finish what I started within the app. Rather than giving me confidence before my flight, the app created unnecessary uncertainty and stress. I constantly worried whether my booking, check-in, or travel information had actually gone through correctly.
Overall, my experience left me feeling disappointed. As someone who values efficiency and good customer service, I expected an airline’s official app to simplify the travel process. Instead, it added inconvenience, frustration, and avoidable anxiety during a time when I simply wanted to focus on my journey.
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Response from developer
Hi, local_hammahboy. Thank you for sharing your experience. We can certainly understand why this left you feeling frustrated. We appreciate you pointing out the specific areas where the app fell short. Feedback like yours gives us a much clearer picture of where we need to focus our improvements, and it will be carefully considered as we continue enhancing the app's performance and overall user experience. We appreciate the opportunity to make the app better for all our passengers.
UI from hell
Have not even boarded my flight, but this has got to be one of the worst airline apps I have ever used. Clicking anything prompts a 30 second load time, constantly getting stuck in a loop of checking-in and getting reverted to the same spot. Error messages constantly.
Have my boarding pass in my apple wallet and will hopefully never have to open the app again.
Have my boarding pass in my apple wallet and will hopefully never have to open the app again.
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Terrible pp
It is so slow. I wanted to book a flight and it stays in the payment page forever. I'll just book with a different airline.
Never again
I would rather chew my own fingers off than ever fly Philippine Airlines again. It took me nearly 8 hours to be ticketed, I was downgraded to economy even after paying for business class, then they had the audacity to tell me I needed to pay for the lounge visit after they downgraded my ticket (while I was already in the lounge). The employees questioned me at every step from check in to boarding like I was a criminal, and then they charged me additional for my baggage because of the downgrade. Now I’ve got a massive headache, my neck is spasming, and I’m literally shaking mad. I didn’t know customer service could be this awful. The app was also useless
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Response from developer
Hi, sb96888. Thank you for reaching out and sharing your experience. To ensure your concerns are properly addressed, we encourage you to reach out to our PAL Help Page via this link: https://pal.my.site.com/s/
