Philippine Airlines Reviews: Is It Legit?

Name: Philippine Airlines
Rating: 2.14945 (542 reviews)

Philippine Airlines

Philippine Airlines, Inc.

💼 Business

✈️ Travel

Customer Experience

Positive experience7.7% of reviews

Neutral3.3% of reviews

Negative experience89.1% of reviews

~ Based on 457 written reviews from the US App Store.

What users say about Philippine Airlines

Reviews of Philippine Airlines are mostly negative: the Travel app is rated 2.1/5 from 542 App Store ratings. What users like most: easy to use, smooth booking process. Top complaints: frequent crashes and freezes, difficult to navigate and find information. Summarized from real user reviews.

Positive things

👍Easy to use
🚀Smooth booking process
💡Convenient features like storing flight details

Negative things

🐛Frequent crashes and freezes
🔍Difficult to navigate and find information
⏱️Slow performance and long loading times
🔑Issues with login and password creation

Is Philippine Airlines Safe?

Philippine Airlines does not appear safe based on available data. AppsHunter Safety Score for Philippine Airlines is 44/100.

This assessment is based on 542 user ratings, with an App Store average of 2.1/5.

Safety Analysis

27.8% of ratings point to a safe experience

2.2% of ratings suggest some concerns

69.9% of ratings point to a risky experience

~ Based on 539 App Store ratings for Philippine Airlines.

Is Philippine Airlines Legit?

Philippine Airlines appears to be a legitimate app. AppsHunter Legitimacy Score for Philippine Airlines is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Just “don’t do it”

Business class was no better than riding in coach seated right next to the toilet, that’s exactly where our business class seat was positioned in the middle of a walkway right next to a toilet.. for an eleven hour flight being hit by a curtain as coach passengers breezed by continually to use the lav…. As for the app, very difficult to work with, unable to save profile information, not able to change profile information within the app, extremely sensitive freezes up, requiring an app restart and re-entering all previous information… and good luck communicating over the phone with agents who continually pass you to the next agent, expect your calls to be dropped starting over again..and again…and again..

Mmidwestsky

14 days ago

App and Web Browser

Poor execution of its App/ Web Browser. You cannot rebook your return flight the app only shows the flown flight not the return or upcoming flight.

EEcg2005

18 days ago

Checking in on the app 👎🏽

It is so difficult to check in on the app.

LLax_Thor

19 days ago

User interface is horrible

Its always been and always will, need to do better 100%, app keeps crashing

IIshyboi

21 days ago

Basically Useless

Cabin service is wonderful. But some serious attention is needed on making the app actually work.

WWontonNoodlesoupBoi

22 days ago

I like to keep using PAL but the site is not working properly

It’s struggle to use the app and the website on my laptop, I hope they change their system so we can use it easily

LBLyn brash

a month ago

home address

United States home address selection for Washington state is only Olympia? huh? Not even the major city Seattle is not listed.

BBecuacctm

2 months ago

Unusable trash

Not usable. Trash

Ddavid1233922827

2 months ago

Customer Service

They are so approachable. And easy to talk with. Thank you for fixing our booking and rescheduling our bookings. We appreciate your help.

AAryanieeeee

2 months ago

Response from developer

Hello, Aryanieeeee. Thank you for your kind words! We’re glad our team was able to assist with your booking needs. We truly appreciate your trust in Philippine Airlines and look forward to welcoming you on board soon!

An interesting flight…

There is a running joke that Philippine Airlines always arrives late, but my latest trip with them not only set me back one day bc of a mechanical issue which forced the plane to return to the airport, but they promised their passengers things they could not deliver on such as food vouchers. However, it was clear that the crew did their very best to accommodate in a situation like this with a paid hotel and the options to either wait for the next flight or a refund. It all does make one wonder if this was some sort of technical hiccup in the plane or a case or negligence.

KKTDigmon

2 months ago

Cant book! Error ! Please help booking- JFK to KUL

Please let me know if u need any engineering help to build the app

AAshraf3022

2 months ago

No update

Says must update to use but no update prompt is showing

Jjoshcobangbang

3 months ago

Horrible App

Very slow app. Currently having issues accessing the app. It is telling to update the app, I don’t see an update. I deleted the app multiple times and tried downloading again, no luck it is still telling me to update.

SNsTaTuS NoToRiOs

3 months ago

App

The app not working

CCJMJ2018

3 months ago

Response from developer

Hi, CJMJ2018. We recommend trying to clear the app cache or reinstall the Philippine Airlines app, as this may help resolve the issue. If the issue persists after trying these steps, you may submit a report through our Customer Feedback Form at https://flypal.com/request so our team can further assist you. Thank you and we appreciate your feedback.

cant use

you click open on ios its says app needs to be updated. no possible updates possible. so you cant open the app right now

AAndrumig

3 months ago

Update needed but not showing in app store

Can’t access the app as it needs updating. Tried opening app store but no update available. Now I can’t check the changes in seats for my family. What a disappointment.

GGamptain

3 months ago

Bad

بقبلادي قطر

3 months ago

What's the issue

The app says it's outdated so I'm clicking the update now button and app store opens up and there's no updated version of this.

JJayDay82

3 months ago

Not working at at all

Hello. The app says an app update is required and wont load, even after deleting it and reinstalling.

BBobmouse01

3 months ago

Response from developer

Hi, Bobmouse01. Thank you for your feedback. Our team has already resolved the issue. May we suggest trying the app again and checking if it now loads properly. We appreciate your patience and understanding.

Poorly made. Full of bugs

I haven't once yet completed a ticket purchase using the app or the website - - because you simply can't get to the end without some major problem, bug, or error. It's been this way for over a year, which tells me that the Development team is incompetent and needs to be replaced. Developer response? Don't reply to bad reviews. Hire new developers. You have lost out on me buying tickets on your airline multiple times simply because I did not want to deal with all the friction introduced by your poor systems. And yeah - - my last flight left 6 hours late. Was 17 hours long. And had no working Wi-Fi either. Do better.

KKR8201

3 months ago

Response from developer

Hi, KR8201. We acknowledge your comments regarding the booking experience and appreciate you bringing this to our attention. We understand how important a smooth and reliable booking process is when making travel arrangements. Rest assured that your feedback will be shared with the concerned team for their review and appropriate action. For booking assistance, you may also reach out to our Global Reservations and Customer Support team through flyPAL.com/contactus, where our team will be able to assist you with your booking needs. We’d also like to assist you further regarding your previous experience. Please send us a private message via X or Instagram (@flyPAL) with your details, and we’ll be happy to look into this for you. We look forward to hearing from you.

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Philippine Airlines Reviews: Is It Legit?

Customer Experience

What users say about Philippine Airlines

Positive things

Negative things

Is Philippine Airlines Safe? 🙏

Safety Analysis

Is Philippine Airlines Legit? ✅

Top reviews

Just “don’t do it”

App and Web Browser

Checking in on the app 👎🏽

User interface is horrible

Basically Useless

I like to keep using PAL but the site is not working properly

home address

Unusable trash

Customer Service

Response from developer

An interesting flight…

Cant book! Error ! Please help booking- JFK to KUL

No update

Horrible App

App

Response from developer

cant use

Update needed but not showing in app store

Bad

What's the issue

Not working at at all

Response from developer

Poorly made. Full of bugs

Response from developer

Alternatives

Is Philippine Airlines Safe?

Is Philippine Airlines Legit?