Unusable trash
Not usable. Trash
Customer Service
They are so approachable. And easy to talk with. Thank you for fixing our booking and rescheduling our bookings. We appreciate your help.
An interesting flight…
There is a running joke that Philippine Airlines always arrives late, but my latest trip with them not only set me back one day bc of a mechanical issue which forced the plane to return to the airport, but they promised their passengers things they could not deliver on such as food vouchers. However, it was clear that the crew did their very best to accommodate in a situation like this with a paid hotel and the options to either wait for the next flight or a refund. It all does make one wonder if this was some sort of technical hiccup in the plane or a case or negligence.
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Cant book! Error ! Please help booking- JFK to KUL
Please let me know if u need any engineering help to build the app
No update
Says must update to use but no update prompt is showing
Horrible App
Very slow app. Currently having issues accessing the app. It is telling to update the app, I don’t see an update. I deleted the app multiple times and tried downloading again, no luck it is still telling me to update.
App
The app not working
cant use
you click open on ios its says app needs to be updated. no possible updates possible. so you cant open the app right now
Update needed but not showing in app store
Can’t access the app as it needs updating. Tried opening app store but no update available. Now I can’t check the changes in seats for my family. What a disappointment.
Bad
Bad
What's the issue
The app says it's outdated so I'm clicking the update now button and app store opens up and there's no updated version of this.
Not working at at all
Hello. The app says an app update is required and wont load, even after deleting it and reinstalling.
Poorly made. Full of bugs
I haven't once yet completed a ticket purchase using the app or the website - - because you simply can't get to the end without some major problem, bug, or error. It's been this way for over a year, which tells me that the Development team is incompetent and needs to be replaced. Developer response? Don't reply to bad reviews. Hire new developers. You have lost out on me buying tickets on your airline multiple times simply because I did not want to deal with all the friction introduced by your poor systems. And yeah - - my last flight left 6 hours late. Was 17 hours long. And had no working Wi-Fi either. Do better.
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Says app update required
This app is broken. Terrible software. Slow loading and outdated style of design. It says i need to update but there is nothing to update.
iOS 26.6 update crashes PAL App
After iOS update PAL app will not work
Fix the app!
This app always moves really slow and is unresponsive to touch. Updates always force me to delete and reconnect the app. Frustrating.
App keeps glitching
Runs for 2 months then suddenly kicks you out upon loading up. Offloading the app doesn’t help. Needs to fully delete including the data so you can use the app again. Have to reinput all of my travel itineraries…. So much hassle
Terribly the WORST APP!
Waisted numerous hours to dealing with this app, cannot believe it! Tried many many times but cannot move on booking flights?
Sorry but this App is horrible
Once I log in and pick cabin type, departure & return dates it populates a page showing the departure date time and price and the only option you have it to click "back" icon which of course takes you back to beginning. Really? 🫣
THE ABSOLUTE WORST
Using the Philippine Airlines mobile app was honestly a frustrating experience from start to finish. Instead of making my travel smoother and less stressful, it did the exact opposite. I experienced slow loading times, unreliable performance, and features that didn’t always work as expected. At times, I questioned whether the app would actually complete the task I needed or simply return an error.
What frustrated me the most was that after checking in, I was not provided with a digital boarding pass. As a traveler, I expected to have everything I needed in one place on my phone. Not having a digital boarding pass made me feel unprepared and anxious, especially when I was already trying to manage my travel schedule. It defeated one of the main reasons for using a mobile airline app in the first place—to make the travel experience more convenient and seamless.
I also found the app difficult to navigate, with some functions feeling incomplete or redirecting me to the website instead of allowing me to finish what I started within the app. Rather than giving me confidence before my flight, the app created unnecessary uncertainty and stress. I constantly worried whether my booking, check-in, or travel information had actually gone through correctly.
Overall, my experience left me feeling disappointed. As someone who values efficiency and good customer service, I expected an airline’s official app to simplify the travel process. Instead, it added inconvenience, frustration, and avoidable anxiety during a time when I simply wanted to focus on my journey.
What frustrated me the most was that after checking in, I was not provided with a digital boarding pass. As a traveler, I expected to have everything I needed in one place on my phone. Not having a digital boarding pass made me feel unprepared and anxious, especially when I was already trying to manage my travel schedule. It defeated one of the main reasons for using a mobile airline app in the first place—to make the travel experience more convenient and seamless.
I also found the app difficult to navigate, with some functions feeling incomplete or redirecting me to the website instead of allowing me to finish what I started within the app. Rather than giving me confidence before my flight, the app created unnecessary uncertainty and stress. I constantly worried whether my booking, check-in, or travel information had actually gone through correctly.
Overall, my experience left me feeling disappointed. As someone who values efficiency and good customer service, I expected an airline’s official app to simplify the travel process. Instead, it added inconvenience, frustration, and avoidable anxiety during a time when I simply wanted to focus on my journey.
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