Sorry but this App is horrible
THE ABSOLUTE WORST
What frustrated me the most was that after checking in, I was not provided with a digital boarding pass. As a traveler, I expected to have everything I needed in one place on my phone. Not having a digital boarding pass made me feel unprepared and anxious, especially when I was already trying to manage my travel schedule. It defeated one of the main reasons for using a mobile airline app in the first placeāto make the travel experience more convenient and seamless.
I also found the app difficult to navigate, with some functions feeling incomplete or redirecting me to the website instead of allowing me to finish what I started within the app. Rather than giving me confidence before my flight, the app created unnecessary uncertainty and stress. I constantly worried whether my booking, check-in, or travel information had actually gone through correctly.
Overall, my experience left me feeling disappointed. As someone who values efficiency and good customer service, I expected an airlineās official app to simplify the travel process. Instead, it added inconvenience, frustration, and avoidable anxiety during a time when I simply wanted to focus on my journey.
Response from developer
Hi, local_hammahboy. Thank you for sharing your experience. We can certainly understand why this left you feeling frustrated. We appreciate you pointing out the specific areas where the app fell short. Feedback like yours gives us a much clearer picture of where we need to focus our improvements, and it will be carefully considered as we continue enhancing the app's performance and overall user experience. We appreciate the opportunity to make the app better for all our passengers.
UI from hell
Have my boarding pass in my apple wallet and will hopefully never have to open the app again.
Terrible pp
Never again
Response from developer
Hi, sb96888. Thank you for reaching out and sharing your experience. To ensure your concerns are properly addressed, we encourage you to reach out to our PAL Help Page via this link: https://pal.my.site.com/s/
Embarrassing
Response from developer
Hi, CurbedEnthusiasm. Thank you for sharing your feedback. We understand how frustrating the login loop can be and how it affects your overall impression. This has been noted and shared with our team for urgent review. For now, you may access your account via www.philippineairlines.com while we work on improvements.
A Flag Carrier Deserves a Better App Than This
I recently tried booking a domestic flight for a large family trip, and the experience with this app was incredibly frustrating. As I started entering information for all the passengers, this app began glitching. After finally making it to the seat selection page, this app became completely unresponsive.
I restarted this app and started the booking process all over again. By then, the ticket prices had already increased by thousands of pesos. Unfortunately, this app crashed again. I attempted the booking a third time, only to see the fares increase yet again. The repeated crashes combined with the constant fare increases felt extremely unfair and gave the impression of a very questionable booking experience.
After another failed attempt with this app, I gave up and checked flights through Cebu Pacific instead. While Cebu Pacificās app certainly has room for improvement, it was far more seamless and, most importantly, functional. In contrast, this app repeatedly failed to complete a basic booking transaction.
This was a very disappointing experience. With Philippine Airlines joining the OneWorld alliance, I would expect a much higher standard from this app. A modern, reliable mobile experience is no longer optionalāitās an essential part of customer service.
Philippine Airlines risks losing customers if it does not address the issues with this app. I genuinely want to support the countryās flag carrier, but experiences like this make it difficult. The airline should prioritize improving the stability, performance, and overall user experience of this app. As it stands today, this app falls well below the standard expected from a premium international airline.
What disappoints me even more is that this experience reinforces the perception that many Filipino-made apps are often subpar compared to their international counterparts. Unfortunately, this app is one example of that. I hope Philippine Airlines takes customer feedback seriously and makes meaningful improvements because the airline deserves a much better digital experience than what this app currently provides.
WORST INTERNATIONAL FLIGHT PROVIDER
I want to share what happened to me during my flight on Philippine Airlines (PR 221, Manila to Brisbane) on July 23, 2025.
After a long journey, I finally arrived at Brisbane Airport, went to Carousel 4, and waited for my checked-in luggageā¦ but it never showed up. I searched and waited, hoping it was just delayed. The baggage service staff asked me to check the oversized baggage area ā still, nothing. Eventually, I reported it and filled out a claim form. Thatās when I realized ā my luggage wasnāt even loaded onto the plane.
Before my flight, I dropped off my bag at NAIA Terminal 2, where TSA staff assured me that I could leave my luggage with them and that it would be transferred to Brisbane. I asked multiple people, including:
āļø A second TSA staff member
āļø The bus driver from Terminal 2 to Terminal 1
āļø And a PAL staff member at Terminal 1
ā All of them confirmed that I would receive my baggage at my final destination.
Fast forward to Brisbane ā I had no clothes, no personal items, and no essentials. Everything was in my checked-in bag. I had to spend my own money to buy necessities: clothes, undergarments, toiletries, and more ā because I had nothing on me.
I contacted Philippine Airlines via Facebook, and they admitted my bag was still in Manila and would be loaded the next day, July 24, with a new rush tag. They apologized, advised me to keep my receipts, and to send them for reimbursement, which I did.
Now, Iām posting this not just to share my story but to highlight how important it is for airlines ā especially full-service ones like PAL ā to handle passengers' baggage responsibly. I missed important appointments. I felt stressed, uncomfortable, and helpless. š
Iām now asking for reimbursement and compensation, but the process is taking too long. I hope PAL will do the right thing and take accountability.
To those flying internationally ā always double-check and document everything. You never know when something like this might happen to you.
I WILL NEVER FLY WITH THIS AIRLINE EVER!!!
Response from developer
Hi, Erudite1988. Thank you for sharing your experience with us. We understand how inconvenient it must have been to arrive at your destination without your checked baggage. We recognize the difficulties this situation caused, including the need to purchase essential items and the disruption to your plans upon arrival. Please be assured that your feedback regarding the handling of your baggage has been noted and that our Baggage team will continue to assist you with your case. We kindly ask for your continued patience while the concerned team completes the necessary review and processing. Should you need further assistance, please do not hesitate to reach out through any of our customer support channels: flypal.com/contactus. Thank you for bringing this matter to our attention. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.
You cannot book on this app!
Useless
Frustrating
Junk App
App crash
They Screw Over Their Fellow Filipino, Theyāll Screw You Over Anyone
They do not match their policies set with platforms like PriceLine, they stated I needed to start my claim with them my booking service but the booking service has guidance that they canāt change names because of the guidance that PALs team doesnāt even know.
They should be insolvent with how garbage they are, months to issue refunds to family, excessive international requirements. I would rather take my chances doing AMC flights and fly into Clark than this.
If you read this and make things right, Iāll reconsider calling you scabs and betraying your fellow Filipinos for an over inflated currency because you refuse to do the right thing like your government.
Response from developer
Hi, NateTheFreight. We acknowledge your concerns and understand your frustration. Please note that the name on the ticket must match the passengerās travel document as part of strict airline and immigration requirements. This is a standard policy followed for all flights to ensure smooth check in and travel clearance. For this reason, passengers are advised to carefully review all details before completing a booking. We also recommend booking directly with us so we can better assist you with any changes or concerns compared to third party bookings. We appreciate your understanding and thank you for your feedback.
Bugs Bugs Bugs
Terrible App
Non-functioning. Need to redo the whole app
Response from developer
Hi, Aubsyaubs. We recognize your concern regarding the difficulties encountered when trying to view and manage flight details on the app. We understand how this affects your overall experience. We have noted your feedback as we continue making enhancements to improve performance and usability across our digital platforms. Thank you for sharing your thoughts.
