Insane
It’s hard to fathom an international airline having an app that literally never works at all. Ever.
Useless
Most annoying app, a 10 year old kid could probably create something better than this piece of horse waste. I can never check in, it always gives an error of some kind. But if you think that is bad they then force you to their website just to take it to a whole new level of frustration. The amount of information that they require should be illegal. You just end up being their free clerical lackey. They have had plenty of complaints and years to change, but they arrogance won’t let them. Just fly ANA.
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Clunky app
Airline service is great – – wonderful flight attendants, food, and cleanliness. Website and interface need work. Error message “use half width alphanumeric characters please” makes no sense in English. How do you change your keyboard to half width? “I” symbol can be the number one, the L, or the I in the record locator. Had to try all three. repeatedly. If the name, flight number, date of flight, and loyalty number are all available. Looking up a flight should be easier than having to enter it three times not knowing if an alpha numeric locator is using the number one, the letter“l” or the small letter for “L”. Similarly error messages should be understandable. Who knows how to change your keyboard to “half width character sets”. Please see SQ software for an example of a clean interface.
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Terrible
Gave up trying to use your app after it failed numerous times
🤌🏻
Honestly one of the worst airline apps I have ever had to download to my phone. 10/10 hot garbage.
