Least friendly airlines
It appears that you cannot become a member of this airline unless you are Japanese. But American Airlines partners with them. So to check in you have to sign in on JAL as a guest and find your reservation (with a different confirmation no than AA uses) and then you can get a boarding pass. Bit of a pain in the neck. Taiwan and Singapores airlines do not make you jump through all these hoops.
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Check in
Not working
Not user friendly
When filling out information, it should tell you which fields is incorrect so you can just correct that field, but everything reset and all the fields are blank again so you don’t know which fields are incorrect and you have to fill out each field again.
Nothing works right
I get an email about a 3 minute schedule change and I have to go and confirm it. The link to website just takes you to a page that says error. You try to call and it’s an hour wait. I tried getting the app and joining the mileage club. It gives me my itinerary and tells me there’s a change and to confirm it but oh no the page you end up on does the same thing. So 3 hours were spent on something that should have taken 1 minute and it’s still not resolved. Get your digital technology working!!!
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使えない
国内用で海外からは、ほぼ使い勝手が悪い👎。 グローバルとは名ばかり。it’s so useless.
