Warning Card Verification Broken
It doesn’t work to validate Visa cards and booking is broken
Absolutely terrible
How can Japan’s biggest rail company produce such an appalling app? Terrible authentication process that feels like it’s from 20 years ago, and the app crashes on launch.
Horrible App
Absolutely useless app. The app or website is down for maintenance multiple times every day. You can’t reset your password because to do so you need to enter in data that it tells you is wrong. It won’t tell you what is wrong. It won’t let you correct what is wrong. It won’t let you in anyway access an account it says you already have or reset a password it says you already have. Absolutely useless.
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Listen to the reviews
Waste of an app. Logs you out after two minutes of inactivity. Also you’re not able to purchase any ticket if you have a credit card from the US. Same for the website. Good luck trying to save time and get a preferred seat with those restrictions.
Doesn’t accept Visa/Mastercard
Doesn’t accept Visa/Mastercard and now I have to pay 30% more to my hotel to book on my behalf and they can’t get me the early bird discount since they can’t buy online for me, they can only buy physical ticket. TERRIBLE APP FOR FOREIGNERS
