Shinkansen smartEX App

Shinkansen smartEX App

Tokaido/Sanyo/KyushuShinkansen

530 ratings
342 reviews
Free
With Ads

Details

  • Released
  • Updated
  • October 30, 2017
  • May 25, 2026

Features

Shinkansen smartEX App screenshot #1 for iPhone
Shinkansen smartEX App screenshot #2 for iPhone
Shinkansen smartEX App screenshot #3 for iPhone
Shinkansen smartEX App screenshot #4 for iPhone
Shinkansen smartEX App screenshot #5 for iPhone
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About

Easily reserve Shinkansen seats, hotels, and activities. Enjoy discounts for early bookings and flexible changes. Access station and train service information, and use QR tickets or designated IC cards for seamless travel.

Reserve Shinkansen seats
Book hotels and activities
Early booking discounts
Free reservation changes
Select seats from map
QR-Ticket and IC card boarding
Fingerprint authentication login
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What's New in Shinkansen smartEX App

9.1.5

May 25, 2026

▼Ver. 9.1.5 - Performance improvements

User reviews

Don’t bother

If you use visa or Mastercard do yourself a massive favour and try another way

Doesn't work

Why create an app, and a desktop version that doesn't work? Multiple cards, multiple attempts. Desktop. Safari. Chrome. And doesn't work. Thanks for wasting 40 minutes of life!

Deleted!

Could not complete the registration process so deleted the app.

Doesn’t work

The app doesn’t allow me to select a password that it accepts… Extremely odd.

Should be much better

Nothing works the way it should. If you take longer than a couple minutes to make a decision, the app logs you off and you’ll need to start over. My credit card was authenticated when I added it to my profile, but then was denied when I tried to buy tickets… and then I was logged off and forced to start over. I tried to filter my search by trains with available “oversized luggage” seats, but it showed me countless trains with no seats available.
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Developer apps

FAQ

What can I do with the Shinkansen smartEX App?

The app allows you to easily reserve Shinkansen seats, book hotels and activities, and access information about services in stations and on trains. You can also take advantage of early booking discounts and make free changes to your reservations before boarding.

How do I pay for tickets and reservations?

Ticket purchases and reservations are charged to the credit card registered to your account. Membership registration, which requires personal information and a valid credit card, is necessary to use the app for booking.

Can I use this app with a Japan Rail Pass?

No, this app is not intended for making seat reservations with a Japan Rail Pass. It is designed for direct ticket purchases and reservations for the Tokaido, Sanyo, and Kyushu Shinkansen lines.

How do I board the train with the app?

You can board the train using a QR-Ticket displayed within the app, or by designating and registering an IC card for public transportation. This allows for ticketless travel with compatible IC cards.

Is the app available in languages other than English?

Currently, this service is only available in English. For more detailed information about the service, please refer to the official website.