Disappointment
It’s such a shame for Japan as this is one of the first things that you interact with to buy train tickets. I’ve tried 3 different cards and all failed authorizations. Only AMEX worked but this is not mentioned anywhere on the app. After managing to purchase my ticket, when I tried to log in again to my account, they permanently suspended my account and I had to make an international phone call. They didn’t reverse the decision and I was told my tickets are invalid. However a refund was never issued. I have to wait another month to be able to request a refund. It’s insane, such a shame and disappointing welcoming to Japan.
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MSMc Stimlock
Unable to go through credit card charge!
Tried both Visa and Master card. No success! Failed to charge into my credit card account. Don’t know how to fix it.
JJmz902
App and website are both terrible.
You would think for a country that is so advanced, the app and website would be useful. You cannot change the freaking credit card. I don’t have that card anymore. This is a giant problem. Terrible app.
CMcrihs m
Painful
This app is so painful to use, beginning with the account set up, I assume they hate tourists. The bullet trains, once you’re on them, are fast and efficient. But whether you’re buying tickets at the station or trying to online using this app, it is just incredibly painful and difficult. Just one example: they limit passwords to eight characters, but also insist that there be upper and lowercase letters and a number. It’s as if they are begging for their users to be hacked. My workaround: arrive at the station half an hour at least before the train departs, so you can navigate the confusing and inexplicable ticketing process.
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SMSedona Mojo
Doesn’t work
Trying to access. Won’t accept the password I’m sure
I set.
Fine.
I will reset password. Stuck in never ending loop of OTPs and failures. Only option given to solve is to phone a non toll free number. Terrible design.
I set.
Fine.
I will reset password. Stuck in never ending loop of OTPs and failures. Only option given to solve is to phone a non toll free number. Terrible design.
JJonoryder
