Disappointment
It’s such a shame for Japan as this is one of the first things that you interact with to buy train tickets. I’ve tried 3 different cards and all failed authorizations. Only AMEX worked but this is not mentioned anywhere on the app. After managing to purchase my ticket, when I tried to log in again to my account, they permanently suspended my account and I had to make an international phone call. They didn’t reverse the decision and I was told my tickets are invalid. However a refund was never issued. I have to wait another month to be able to request a refund. It’s insane, such a shame and disappointing welcoming to Japan.
Show more
Unable to go through credit card charge!
Tried both Visa and Master card. No success! Failed to charge into my credit card account. Don’t know how to fix it.
App and website are both terrible.
You would think for a country that is so advanced, the app and website would be useful. You cannot change the freaking credit card. I don’t have that card anymore. This is a giant problem. Terrible app.
Painful
This app is so painful to use, beginning with the account set up, I assume they hate tourists. The bullet trains, once you’re on them, are fast and efficient. But whether you’re buying tickets at the station or trying to online using this app, it is just incredibly painful and difficult. Just one example: they limit passwords to eight characters, but also insist that there be upper and lowercase letters and a number. It’s as if they are begging for their users to be hacked. My workaround: arrive at the station half an hour at least before the train departs, so you can navigate the confusing and inexplicable ticketing process.
Show more
Doesn’t work
Trying to access. Won’t accept the password I’m sure
I set.
Fine.
I will reset password. Stuck in never ending loop of OTPs and failures. Only option given to solve is to phone a non toll free number. Terrible design.
I set.
Fine.
I will reset password. Stuck in never ending loop of OTPs and failures. Only option given to solve is to phone a non toll free number. Terrible design.
Garbage app
If you enjoy a miserable UX, getting booted from your session, and having multiple valid credit cards fail, you'll love this app. The developers may wish to consider actually testing the app before foisting it on unsuspecting users.
What
Doesn’t work with eSIM
Warning Card Verification Broken
It doesn’t work to validate Visa cards and booking is broken
Absolutely terrible
How can Japan’s biggest rail company produce such an appalling app? Terrible authentication process that feels like it’s from 20 years ago, and the app crashes on launch.
Horrible App
Absolutely useless app. The app or website is down for maintenance multiple times every day. You can’t reset your password because to do so you need to enter in data that it tells you is wrong. It won’t tell you what is wrong. It won’t let you correct what is wrong. It won’t let you in anyway access an account it says you already have or reset a password it says you already have. Absolutely useless.
Show more
Listen to the reviews
Waste of an app. Logs you out after two minutes of inactivity. Also you’re not able to purchase any ticket if you have a credit card from the US. Same for the website. Good luck trying to save time and get a preferred seat with those restrictions.
Doesn’t accept Visa/Mastercard
Doesn’t accept Visa/Mastercard and now I have to pay 30% more to my hotel to book on my behalf and they can’t get me the early bird discount since they can’t buy online for me, they can only buy physical ticket. TERRIBLE APP FOR FOREIGNERS
Works until you want to pay
Just used Klook to book. On this app you can search, select preferences, but as soon as you go to pay, it stops working. Don’t waste your time.
Foreigners Use Another App
App and website do not accept foreign CCs, nor Apple/Google pay. It will not tell you this is the issue, it will just say there was a system error, but research revealed this is what’s happening. Site also shuts down for booking from 11:30pm-5:30am daily without warning. The site will also end the session after about 30sec of inactivity. Zero stars if possible.
Show more
Visa 3D secure does not work
You can’t buy anything even if you wanted to
Useless
Spent two hours trying to book a ticket on Shinkansen. After a dozen of re-logins and verifications. It kicks you out quickly if you are inactive even for seconds. Finally, it rejected both Visa and AMEX, on multiple attempts.
Same story on their website. Called credit cards, they informed me that it was the vendor. What a waste of life.
Same story on their website. Called credit cards, they informed me that it was the vendor. What a waste of life.
Show more
So Much fun
What’s really fun is that it lets you fill everything out and get to the end before
Telling you something is wrong and making you start back from
The beginning. I’m only 5th attempt now. Fun.
Telling you something is wrong and making you start back from
The beginning. I’m only 5th attempt now. Fun.
Shameful
This is literally the worst UI experience I have ever encountered. Not only the app but the website. They’ve designed a system to prevent you from buying tickets. No customer support unless you call Japan. No way to get past the maze they send you through. Find another train company if possible.
Horrible app
The app completely logs out every 5 minutes of inactivity. Why? That is horrible just bloody horrible. So so frustrating to have to log in over and over again.
Useless
Worst app and website ever. I can’t believe Apple approved it. It’s a disgrace to their whole country. Also It doesn’t ask for credit card security codes so every card we tried got denied. Aside from that, it’s the worst app in history
