Insane
It’s hard to fathom an international airline having an app that literally never works at all. Ever.
Useless
Most annoying app, a 10 year old kid could probably create something better than this piece of horse waste. I can never check in, it always gives an error of some kind. But if you think that is bad they then force you to their website just to take it to a whole new level of frustration. The amount of information that they require should be illegal. You just end up being their free clerical lackey. They have had plenty of complaints and years to change, but they arrogance won’t let them. Just fly ANA.
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Clunky app
Airline service is great – – wonderful flight attendants, food, and cleanliness. Website and interface need work. Error message “use half width alphanumeric characters please” makes no sense in English. How do you change your keyboard to half width? “I” symbol can be the number one, the L, or the I in the record locator. Had to try all three. repeatedly. If the name, flight number, date of flight, and loyalty number are all available. Looking up a flight should be easier than having to enter it three times not knowing if an alpha numeric locator is using the number one, the letter“l” or the small letter for “L”. Similarly error messages should be understandable. Who knows how to change your keyboard to “half width character sets”. Please see SQ software for an example of a clean interface.
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Terrible
Gave up trying to use your app after it failed numerous times
🤌🏻
Honestly one of the worst airline apps I have ever had to download to my phone. 10/10 hot garbage.
Infuriating
It is impossible to use this app to check in ahead of time while flying domestic. I’ve spent 2 hours and nothing, and now my family will have to go to the airport early because this isn’t set up for international travellers flying domestic in Japan.
Worthless App
Cannot check in. Need to login 3 times to go to one booking. Horrible service. Worthless app.
Broken
System error every time I try to use it
Mrs
The app is very difficult to navigate
Frustrated 10.0
Very difficult website to navigate. Kept getting error messages.
找不到注册地方
不能注册
No customer service
I spent all morning trying to contact JAL using their idiot chat bot and calling their number. All useless. JAL does not care about their customers.
World partners
Just impossible to use if your JL flight is a leg not sold by JL
Dream airline
I dream to fly with this swan 🦢
值机柜台很难找
值机柜台很难找，我要推着三个行李箱满大厅里找值机柜台，还要到处去询问！在北京和在洛杉矶都是同样地难找！
NG
App is not user friendly. Kicked me out many times for no reason. Misspellings and confusing questions. Needs someone with better English ability to review for JAL and fix.
Awesome app
While, the app seems to work very well.
Sam cannot be set for the website
Sam cannot be set for the website
USA customer service in Japanese
Accurate, very friendly. Excellent job
Function is weak.
Try to apply for wheelchair assistance from app. It did not support.
Long Haul Enjoyment
Flew round trip from RDU to BKK, knew I was going to be comfortable in business class but didn’t actually get on a JAL aircraft until I was in Dallas, flying to Tokyo was good but couldn’t get the WiFi to work on my fone in flight, the stewards were no help blaming it on the airline and I just said there’s plenty of other on board entertainment. JAL was high class the people were awesome and very helpful.
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