Singapore Airlines User Reviews

Singapore Airlines
Singapore Airlines
Singapore Airlines Limited

Customer Experience

Positive experience52.5% of reviews
Neutral7.8% of reviews
Negative experience39.8% of reviews

~ Based on 644 written reviews from the US App Store.

What users say

Is Singapore Airlines Safe?

Singapore Airlines appears safe based on user ratings. AppsHunter Safety Score for Singapore Airlines is 94/100.

This assessment is based on 43,659 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.6% of ratings point to a safe experience
3.3% of ratings suggest some concerns
4.1% of ratings point to a risky experience

~ Based on 43,659 App Store ratings for Singapore Airlines.

Is Singapore Airlines Legit?

Singapore Airlines appears to be a legitimate app. AppsHunter Legitimacy Score for Singapore Airlines is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Outstanding Singapore airline

25 years ago travelled on Singapore airlines and recently this month. The service than was exceedingly memorable and have significantly improved since than
This is the best airline in the world as a frequent traveller I can vouch for this statement

Excellent Reservation system

Having flown regularly on Singapore Airlines for more than 30 years - on more than 1,000 sectors- I am delighted to be flying SQ again on a regular basis.

People Manager Lead

The thoughtful attention to personalized service was the best I have ever received flying. I would be happy to fly Singapore Airlines anytime!

My Journey Experience

As always it was a smooth and easy process with Singapore Airlines. My favorite airline in the world. The booking process, the choices offered , the attention to detail, the book the cook. Absolutely an amazing experience even before you board the flight. We all know what will be their hospitality once you at onboard
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Very smooth process

First time using and a very smooth process!

Excellent service

Great product

MY LOVELY SQ

Never ever leave my Singapore Airline. Love this so much.

Price jumped x2

The price jumped — doubling within minutes of checking, then tripling the next day. Feels like an absolute con.

horrible web site

unfortunately the app and web site leave a lot to be desired

予約の管理ができない

購入後の座席変更が出来ない。明らかに空いているのに…変更出来ないのにも関わらず、もともと指定していた座席は削除される。仕方なくオフィスへ電話するとアプリから変更出来ませんか?と。出来ないから電話してるんですよ。
もう何ヶ月も前からでとても不便なので早く改善していただきたい

Worst customer service experience in 35 years of travel

SIA changed our flight 12 times before departure and then cancelled and downgraded cabin class without notice and without refunding. We communicated daily between 3 July 2026 and 19 August 2026 to resolve the matter. Our refund remains outstanding as does our extra accommodation costs and out of pocket expenses due to the airlines cancellation. Would never recommend this airline to anyone
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Easy to Book

Was easy to book hopefully getting a place to sleep in Singapore Airport is going to be as easy.

日本語対応

読み取りにくい変な日本語も少なく、利用しやすいです!

Good service

Very good

Very helpful airline

This flight was a big challenge for me because of an family emergency and I had to reschedule my departure flight a couple of times. Singapore airline staff made it easy for me and helped me very professionally. I can only recommend Singapore airline. Thank you very much!

Easy and efficient

Love it

Fantastic & Fabulous

Best airline ever!

Outstanding online service

Everything about Singapore airlines works. The website is easy and quick to navigate, links are everywhere, everything is clear. It is the best airline in my view.

Easy and friendly

App is always easy to use, easy check in, nothing is ever a problem. Staff have to be the friendliest of all the airlines. One of the nicest airlines that we have traveled with.

Substandard app

This app shows the Singapore airlines brand in a poor light. Flight selection part is awful - I multi city booking attempts all failed with an opaque error. The same selections succeeded on the website.