Refund Request Repeatedly Refused
I am very disappointed with how my daughter’s situation was handled. She was unable to recline her seat for the entire flight to Korea because the passenger behind her refused to allow it, even after the cabin crew became involved. She could not rest properly during the long international flight. I have contacted Customer Relations several times and requested a refund, but my request has repeatedly been refused. I feel this was unfair, especially since the crew was aware of the situation. I hope the airline will reconsider how this matter was handled and take my concerns seriously.
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where is the flight information!!!!
where are the seats info!!! where are any relevant info!!!!!!!!!!!!! useless app
Really Poor App
EVERY time I book with Scoot, even when logged in it forgets my personal details. Soooooo frustrating. Sort it out Scoot
Check in doesnt work or inform the user correctly on the app if you follow this user journey
Attempt to check in on mobile web for a customer. Got a generic ‘something went wrong, check’ in at the airport message.
Then i download the app, try to check in there. On the hazardous substances page I cannot proceed past it, but no error message is displayed, just a buggy frozen display.
I return to the website to find out I am not allowed to check in online. My guess is the app knew this too and didnt let me proceed but didnt inform me.
2 stars instead of one as while this is a crucial app journey that doesn’t work and I cannot check in online at all (due to poor technical infrastructure on the company’s side as a whole, Im at a modern airport), there is a clear option to skip the add ons, so things like this must be encouraged
Then i download the app, try to check in there. On the hazardous substances page I cannot proceed past it, but no error message is displayed, just a buggy frozen display.
I return to the website to find out I am not allowed to check in online. My guess is the app knew this too and didnt let me proceed but didnt inform me.
2 stars instead of one as while this is a crucial app journey that doesn’t work and I cannot check in online at all (due to poor technical infrastructure on the company’s side as a whole, Im at a modern airport), there is a clear option to skip the add ons, so things like this must be encouraged
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Communication
Very poor communication feedback from this airline especially when it comes to refunds . Keeps you dancing between their chat bot and general reply from live agent
Response from developer
Hi Srinivas Bendapudi, thank you for your feedback! For app-related issues (e.g. crashes, errors, or feature concerns), please email us at mobile@flyscoot.com with your App Store/Play Store username so our team can investigate and assist you quickly. For service-related matters (e.g. bookings, refunds, flight changes, or baggage enquiries), you can visit manage.flyscoot.com to self-serve or submit an enquiry at os.flyscoot.com/customerserviceform.
