Refund Request Repeatedly Refused
I am very disappointed with how my daughter’s situation was handled. She was unable to recline her seat for the entire flight to Korea because the passenger behind her refused to allow it, even after the cabin crew became involved. She could not rest properly during the long international flight. I have contacted Customer Relations several times and requested a refund, but my request has repeatedly been refused. I feel this was unfair, especially since the crew was aware of the situation. I hope the airline will reconsider how this matter was handled and take my concerns seriously.
Show more
where is the flight information!!!!
where are the seats info!!! where are any relevant info!!!!!!!!!!!!! useless app
Really Poor App
EVERY time I book with Scoot, even when logged in it forgets my personal details. Soooooo frustrating. Sort it out Scoot
Check in doesnt work or inform the user correctly on the app if you follow this user journey
Attempt to check in on mobile web for a customer. Got a generic ‘something went wrong, check’ in at the airport message.
Then i download the app, try to check in there. On the hazardous substances page I cannot proceed past it, but no error message is displayed, just a buggy frozen display.
I return to the website to find out I am not allowed to check in online. My guess is the app knew this too and didnt let me proceed but didnt inform me.
2 stars instead of one as while this is a crucial app journey that doesn’t work and I cannot check in online at all (due to poor technical infrastructure on the company’s side as a whole, Im at a modern airport), there is a clear option to skip the add ons, so things like this must be encouraged
Then i download the app, try to check in there. On the hazardous substances page I cannot proceed past it, but no error message is displayed, just a buggy frozen display.
I return to the website to find out I am not allowed to check in online. My guess is the app knew this too and didnt let me proceed but didnt inform me.
2 stars instead of one as while this is a crucial app journey that doesn’t work and I cannot check in online at all (due to poor technical infrastructure on the company’s side as a whole, Im at a modern airport), there is a clear option to skip the add ons, so things like this must be encouraged
Show more
Communication
Very poor communication feedback from this airline especially when it comes to refunds . Keeps you dancing between their chat bot and general reply from live agent
Response from developer
Hi Srinivas Bendapudi, thank you for your feedback! For app-related issues (e.g. crashes, errors, or feature concerns), please email us at mobile@flyscoot.com with your App Store/Play Store username so our team can investigate and assist you quickly. For service-related matters (e.g. bookings, refunds, flight changes, or baggage enquiries), you can visit manage.flyscoot.com to self-serve or submit an enquiry at os.flyscoot.com/customerserviceform.
会員登録できない
お客様のリクエストを処理できません、というエラーが出て登録できない。エラー内容が雑すぎて、何が原因か分からず、対応できない。
Response from developer
こんにちは aglaia_S2、フィードバックありがとうございます！アプリに関する問題（例：クラッシュ、エラー、機能の懸念）については、mobile@flyscoot.comまでApp Store/Play Storeのユーザー名を記載してメールしてください。チームが調査し、迅速に対応いたします。 サービスに関する事項（例：予約、返金、フライト変更、手荷物の問い合わせ）については、manage.flyscoot.comをご利用いただくか、os.flyscoot.com/customerserviceformでお問い合わせを送信してください。
App usage
So convenient and quick! Scoot is the best!
Horrible
After registering I couldn’t get it to let me log in. Just kept saying something went wrong.
Love it
Love it
Service
Awesome
Worst ap / website in the industry
You’d think with all the money sitting in scoot/singapore airlines they could afford to buy some decent IT that actually works. What should take 20 minutes to book a flight takes hours with this airline network.
Best and affordable flight to travel with
Quite an affordable and a supportive scoot team! Love travelling with them as always.
Buggy, unreliable, and confusing
I get that this is a budget airline but can’t you at least make the app more reliable? For instance the constant loading screens are obnoxious and it constantly logs you out.
Payment option
UPI payment option was not available
Response from developer
Hi Pandaa TN, thank you for your feedback! For app-related issues (e.g. crashes, errors, or feature concerns), please email us at mobile@flyscoot.com with your App Store/Play Store username so our team can investigate and assist you quickly. For service-related matters (e.g. bookings, refunds, flight changes, or baggage enquiries), you can visit manage.flyscoot.com to self-serve or submit an enquiry at os.flyscoot.com/customerserviceform.
Constant Promotional Notifications Ruin the Experience
The app itself is fine; however, the constant spam notifications are not. It’s gotten to the point where I feel I have no choice but to delete the app.
Avoid.
Be prepared to:
- be unable to manage bookings and use KF privileges
- be nickeled and dimed for everything
- never be able to contact a human to resolve issues
- constantly be greeted with smarmy illustrations that belie how little this airline cares
- be unable to manage bookings and use KF privileges
- be nickeled and dimed for everything
- never be able to contact a human to resolve issues
- constantly be greeted with smarmy illustrations that belie how little this airline cares
Don’t bother
Trying to change flights is real work, they’ll make it impossible within the app so youll have to call and pay 40$ admin fee for them doing it
Needs improvement
This is not a good airline app compared to others I have used. It keeps signing you out and even when you are signed in, you have to add your trips as it doesn’t do this automatically and it often loses the trips and you have to re-add them by finding the booking number in your emails. I had to do this three times. The whole point of a travel app is that you don’t have to keep going through your emails to find your bookings. It also doesn’t automatically link you to the frequent flyer program so you have to keep signing in to that too. It also doesn’t send you updates for changed gate numbers. Then Scoot sends us an email saying you can’t do check in online or through the app for our trip and says you need to check-in at the airport at least 3 hours before your departure. But the check-in counter doesn’t even open until 3 hours prior to departure so it’s not possible to check in at least 3 hours before departure and there is a massive line of people who have all been told the same thing. But the Scoot staff are great. Just not the app or check-in communication.
Show more
Very poor app and booking experience
Every time I use the Scoot app i am filled with dread whether it has actually got worse since the last time I used it. It never fails to disappoint.
Garbage
Garbage app cant even retrieve a booking
