Scoot Mobile User Reviews

Name: Scoot Mobile
Rating: 4.5 (2883 reviews)

Scoot Mobile

Scoot

✈️ Travel

Customer Experience

Positive experience21.8% of reviews

Neutral7.1% of reviews

Negative experience71.1% of reviews

~ Based on 707 written reviews from the US App Store.

What users say

Summarized from real user reviews of Scoot Mobile. Based on 2.9K reviews and a 4.5/5 average, it highlights the 3 positives and 6 negatives reviewers mention most about this Travel app.

Positive things

👍Easy to use
🚀Fast and efficient
💡Awesome flights

Negative things

🐛App crashes frequently
🐛Buggy and unstable
🔒Security issues with payments
💰Expensive add-ons and fees
📱Poor user interface and navigation
🔍Difficult to manage bookings

Is Scoot Mobile Safe?

Scoot Mobile appears safe based on user ratings. AppsHunter Safety Score for Scoot Mobile is 90/100.

This assessment is based on 2,883 user ratings, with an App Store average of 4.5/5.

Safety Analysis

86.7% of ratings point to a safe experience

4.4% of ratings suggest some concerns

8.9% of ratings point to a risky experience

~ Based on 2,883 App Store ratings for Scoot Mobile.

Is Scoot Mobile Legit?

Scoot Mobile appears to be a legitimate app. AppsHunter Legitimacy Score for Scoot Mobile is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Service

Awesome

saanjh/baney

18 days ago

Worst ap / website in the industry

You’d think with all the money sitting in scoot/singapore airlines they could afford to buy some decent IT that actually works. What should take 20 minutes to book a flight takes hours with this airline network.

Bombay55

a month ago

Best and affordable flight to travel with

Quite an affordable and a supportive scoot team! Love travelling with them as always.

Sukhwinder (Jesse)

2 months ago

Buggy, unreliable, and confusing

I get that this is a budget airline but can’t you at least make the app more reliable? For instance the constant loading screens are obnoxious and it constantly logs you out.

SloanKulper

2 months ago

Constant Promotional Notifications Ruin the Experience

The app itself is fine; however, the constant spam notifications are not. It’s gotten to the point where I feel I have no choice but to delete the app.

lugged2637

2 months ago

Avoid.

Be prepared to:
- be unable to manage bookings and use KF privileges
- be nickeled and dimed for everything
- never be able to contact a human to resolve issues
- constantly be greeted with smarmy illustrations that belie how little this airline cares

JDALaRose

3 months ago

Don’t bother

Trying to change flights is real work, they’ll make it impossible within the app so youll have to call and pay 40$ admin fee for them doing it

T-_27

3 months ago

Needs improvement

This is not a good airline app compared to others I have used. It keeps signing you out and even when you are signed in, you have to add your trips as it doesn’t do this automatically and it often loses the trips and you have to re-add them by finding the booking number in your emails. I had to do this three times. The whole point of a travel app is that you don’t have to keep going through your emails to find your bookings. It also doesn’t automatically link you to the frequent flyer program so you have to keep signing in to that too. It also doesn’t send you updates for changed gate numbers. Then Scoot sends us an email saying you can’t do check in online or through the app for our trip and says you need to check-in at the airport at least 3 hours before your departure. But the check-in counter doesn’t even open until 3 hours prior to departure so it’s not possible to check in at least 3 hours before departure and there is a massive line of people who have all been told the same thing. But the Scoot staff are great. Just not the app or check-in communication.

Nirky

3 months ago

Very poor app and booking experience

Every time I use the Scoot app i am filled with dread whether it has actually got worse since the last time I used it. It never fails to disappoint.

LividSG

4 months ago

Garbage

Garbage app cant even retrieve a booking

Kr4cKHe4D

4 months ago

Payment system

Not the easiest to navigate. Wanted to use PayPal but gave up after 4 attempts! Only way was credit card or QR code

#$L

5 months ago

Can’t sign up and can’t pull booking on App

App UI is fine, but Krisflyer sign up doesn’t work for me, it just says please try again in 24 hours (and I’ve already tried it earlier on web). I also can’t add a booking I’ve checked in via web to the app.

t-k-5555

5 months ago

Response from developer

Hi t-k-5555, thank you for your feedback! For app-related issues (e.g. crashes, errors, or feature concerns), please email us at mobile@flyscoot.com with your App Store/Play Store username so our team can investigate and assist you quickly. For service-related matters (e.g. bookings, refunds, flight changes, or baggage inquiries), you can visit manage.flyscoot.com to self-serve or submit an inquiry at os.flyscoot.com/customerserviceform.

No efficient app

Very complicated and too many items to be filled in for booking ticket

なさにさなやら

5 months ago

Response from developer

Hi なさにさなやら, thank you for your feedback! For app-related issues (e.g. crashes, errors, or feature concerns), please email us at mobile@flyscoot.com with your App Store/Play Store username so our team can investigate and assist you quickly. For service-related matters (e.g. bookings, refunds, flight changes, or baggage enquiries), you can visit manage.flyscoot.com to self-serve or submit an enquiry at os.flyscoot.com/customerserviceform.

Does not open anymore - just crashes instantly

Yes, current update installed. 1 sec in yellow, then iPhone homescreen.. 10/10 useless

uhrlaub.eu

6 months ago

Scam

Terrible price jumps while I was confirming my payment

DFHLBELBE356733

6 months ago

很容易使用且有繁體中文

Holly Wang0

6 months ago

Not friendly

Not friendly in terms of putting info to book for someone else
Had to type everything again

Theelme

6 months ago

Frustratingly buggy app

I expected a less buggy app for a Singapore Airlines company. For example, with a multi-leg flight, adding the boarding passes to Apple Wallet only saves the last leg to the wallet. The same thing applies for pre-booking meals - when attempting to pre-book a meal on a multi-leg journey, the app doesn’t allow purchasing a meal for one leg, and to complete the purchase I had to force desktop mode on an iOS browser. Disappointing for an otherwise good airline.

kosoling

6 months ago

Traveling Via Bangkok

Scoot is a nice value Airlines and Singapore Airport is nice to spend some time at. I recommend Scoot!!

Bohemian Wanderer

6 months ago

Ticket Order

easy and fast, I love Scoot Mobile App

ajisan_shizuoka

6 months ago

Response from developer

Hi ajisan_shizuoka! Thanks a lot for your feedback! We’re delighted to see that you enjoy our app and find the ticket ordering process easy and fast. Your enthusiasm means a lot to us!