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Changi App

Changi App

Travel info, Tax-free shopping

1K ratings
121 reviews
✈️ Travel
Free

Details

  • Released
  • Updated
  • September 22, 2010
  • June 22, 2026

Developer

Changi Airport Group (Singapore)
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Reviews summary↘︎
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❓5 answered
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📦~ in 2 weeks
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About

This app serves as a digital concierge for Changi Airport and Jewel, offering real-time flight updates, baggage tracking, and seamless shopping experiences. Users can also book attraction tickets, check parking availability, and access exclusive membership privileges.

✓Real-time flight updates
✓Baggage tracking
✓Duty-free shopping
✓Attraction ticket booking
✓Parking information
✓Membership privileges
Show original description

What users say

Summarized from real user reviews of Changi App. Based on 1K reviews and a 4.6/5 average, it highlights the 3 positives and 7 negatives reviewers mention most about this Travel app.

Positive things

  • ✨Pleasure to use
  • 🗺️Practical app with all needed info in one place
  • 📢Notifications are very useful

Negative things

  • 🗺️No airport map or terminal information
  • 🐛Crashes, freezes, and bugs
  • 🔄Forced updates disrupt usage
  • 📱Clunky and unintuitive UI
  • 🔍Lacking key features like flight search and baggage tracking
  • 🔒Desperate for personal data
  • 💰Mostly just an aggregator for things to sell
See all reviews

What's New in Changi App

3.31.0

June 22, 2026

Good things just got easier to find! We’ve enhanced the Promo Code experience with handy new filters to help you discover the best deals faster. Plus, iShopChangi Birthday Promo Codes will soon make their way into the app, so your birthday perks are always within reach. Update now and explore what’s new!

More

User reviews

Most RecentHighest RatedLowest Rated

Not working

App not working with the latest app update
nj__naman__nj__naman__

Response from developer

Hi there, new improvements have just been rolled out in our latest version release, please install this update to continue accessing our app features. If you’re still facing issues, please reach out to us via feedback.changiairport.com for assistance.

What I love 🇸🇬

Amazing! As a Singaporean, I can confirm that this app is amazing.🇸🇬
Adam Hasnat QureshiAdam Hasnat Qureshi

scam

where is the changi millionaire? it’s march 2026 already??? and no way to even find the original web page! this is such a scam
Earl McConeEarl McCone

Response from developer

Hi there, Changi Millionaire 2025 has already concluded. If you have any questions regarding the winners or campaign details, please feel free to reach out to us via our webform at feedback,changiairport.com. You can also stay tuned on the Changi App for our latest and upcoming promotions.

Not trusted

Bought almost $8000 worth of merchandise and the store asked me to download the app so she can put in the receipt because she think it might be worth. To my surprise the app denied my request for credit so, I just deleted the app right away.
camcam20222022camcam20222022

Most useless service

This app was made to give alarm for arriving flights. Now this app offers everything useless but has removed the real reason why this app was launched. Pathetic
Ashok4596Ashok4596

Response from developer

Hi there, flight tracking and alerts remain a core feature of the app, and we’re continuously refining them. We’ve introduced additional content to enhance the overall travel experience, but your core needs remain a priority. If you’re experiencing issues with flight notifications, please reach out via feedback.changiairport.com and we’ll be happy to assist.

See 116 more reviews

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Cabs@Changi
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SWEET Changi Airport
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ConnectCA
ConnectCA

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acCEss Changi East
acCEss Changi East

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ONE Changi
ONE Changi

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User experience

🐞

Reported Bugs

3 issues

Frequent crashes and app failures

Bug

Login and account issues

Bug

Broken features like rewards redemption and parking access

Bug
✨

Requested Features

4 requests

Airport maps and terminal information

Feature

Improved flight search and tracking

Feature

Persistent login and session

Feature

Better UI and navigation

Feature

FAQ

What does the Changi App do?

The Changi App acts as a digital concierge for Changi Airport and Jewel. It provides real-time flight information, allows users to track their baggage, offers access to duty-free shopping, and enables booking of attraction tickets and events.

What are the key features of the Changi App?

Key features include real-time flight updates, baggage tracking, seamless duty-free shopping with Changi Pay, pre-booking of attractions and events, car park availability checks, and access to exclusive membership privileges.

Is the Changi App free to use?

Yes, the Changi App is free to download and use. The provided information does not indicate any subscription fees or costs associated with the app itself, though in-app purchases for shopping or tickets are available.

Who is the target audience for the Changi App?

The app is designed for travelers passing through Changi Airport, as well as visitors to Jewel Changi Airport. It aims to enhance their experience by providing convenient access to travel information, shopping, and entertainment options.

Can I use the Changi App for shopping?

Yes, the app facilitates duty-free shopping and allows users to enjoy GST-absorbed shopping and Changi Rewards privileges. Transactions can be made seamlessly with Changi Pay at participating stores within Changi Airport and Jewel.