Changi App appears to be a legitimate app. The AppsHunter Legitimacy Score for Changi App is 100 out of 100 points across 7 verification signals from App Store and developer data.

Changi App User Reviews

Name: Changi App
Rating: 4.6 (1040 reviews)

Changi App

Changi Airport Group (Singapore)

✈️ Travel

Customer Experience

Positive experience27.1% of reviews

Neutral10.4% of reviews

Negative experience62.5% of reviews

~ Based on 240 written reviews from the US App Store.

What users say

Summarized from real user reviews of Changi App. Based on 1K reviews and a 4.6/5 average, it highlights the 3 positives and 7 negatives reviewers mention most about this Travel app.

Positive things

✨Pleasure to use
🗺️Practical app with all needed info in one place
📢Notifications are very useful

Negative things

🗺️No airport map or terminal information
🐛Crashes, freezes, and bugs
🔄Forced updates disrupt usage
📱Clunky and unintuitive UI
🔍Lacking key features like flight search and baggage tracking
🔒Desperate for personal data
💰Mostly just an aggregator for things to sell

Is Changi App Safe?

Changi App appears safe based on user ratings. AppsHunter Safety Score for Changi App is 92/100.

This assessment is based on 1,040 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.9% of ratings point to a safe experience

2.9% of ratings suggest some concerns

7.2% of ratings point to a risky experience

~ Based on 1,040 App Store ratings for Changi App.

Is Changi App Legit?

Changi App appears to be a legitimate app. AppsHunter Legitimacy Score for Changi App is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Register functionality not working

Unable to register without a phone number and unable to add one with an Australian prefix. Despite multiple attempts, the scroll bar would not allow selection of Australia, kept rolling automatically to cocos islands. Useless.

geelgal

a month ago

Changi Airport is the best

I enjoyed Changi Airport, it’s one of the best airports I’ve ever visited. Very clean, supportive staff.

Policy edit error

2 months ago

打开闪退

rrrreeerrr

2 months ago

.

Sell singapur

Arfanfana

4 months ago

Unable to submit receipt via bot

The receipt submission process is not good with very confusing user experience. Bot is not smart and unable to provide specific reason why the receipt is rejected. The manual claim process asked many questions which are aimed at deterring people from submitting the receipts manually. The mobile app (Apple) has a verification slide bar which conflicts with the Apple back feature which renders the receipt form submission impossible, making submission by website the only way to submit receipts. Wasted a lot of time on a feature which would have taken 10 seconds to complete by providing a simple receipt upload function like other mobile apps with receipt submission function.

Lottereceipt

4 months ago

A very Useful Changi app

The Changi App is generally considered a highly useful, "must-have" tool for navigating Changi Airport, with top reviews praising its real-time flight tracking, terminal maps, and Changi Pay rewards. Users highlight its convenience for pre-booking attractions, finding food/shops, and bypassing queues, though some users have experienced technical bugs with updates or wallet access.

KhungPan

5 months ago

Poor app, poor customer service

Forces me to update app after a week, then couldn’t retrieve my account, forcing me to to forego using the points / voucher I accumulated. Also user-unfriendly app, can’t find info on which outlets can redeem points. No one at customer service desk in Jewel. Contact person at online customer service very poor service, gives list of participating outlets but incomplete info, then reveal complete info after customer went unsuccessfully to redeem points. Waste a lot of time. Very very poor in many aspects.

SCB client

6 months ago

No notification ringtone on iphone or iwatch even set to notification alert is turn ON

Hope it can be fix soon and also to provide the aircaft registration number for wide or narrowbody info

BL_76

6 months ago

Cannot use.

Cannot use on my iPhone. Continuous error and no access at all.

nooooopp

6 months ago

Ad Platform

I just want to look at timetable. This app pushes so much ads and promotions on you.

pepyakin.

6 months ago

App not working

Reloaded app. Could not sign in. Today is 2Apr2026

Transit SG

6 months ago

Not working

App not working with the latest app update

nj__naman__

6 months ago

Response from developer

Hi there, new improvements have just been rolled out in our latest version release, please install this update to continue accessing our app features. If you’re still facing issues, please reach out to us via feedback.changiairport.com for assistance.

What I love 🇸🇬

Amazing! As a Singaporean, I can confirm that this app is amazing.🇸🇬

Adam Hasnat Qureshi

6 months ago

scam

where is the changi millionaire? it’s march 2026 already??? and no way to even find the original web page! this is such a scam

Earl McCone

7 months ago

Response from developer

Hi there, Changi Millionaire 2025 has already concluded. If you have any questions regarding the winners or campaign details, please feel free to reach out to us via our webform at feedback,changiairport.com. You can also stay tuned on the Changi App for our latest and upcoming promotions.

Not trusted

Bought almost $8000 worth of merchandise and the store asked me to download the app so she can put in the receipt because she think it might be worth. To my surprise the app denied my request for credit so, I just deleted the app right away.

camcam20222022

7 months ago

Most useless service

This app was made to give alarm for arriving flights. Now this app offers everything useless but has removed the real reason why this app was launched. Pathetic

Ashok4596

7 months ago

Response from developer

Hi there, flight tracking and alerts remain a core feature of the app, and we’re continuously refining them. We’ve introduced additional content to enhance the overall travel experience, but your core needs remain a priority. If you’re experiencing issues with flight notifications, please reach out via feedback.changiairport.com and we’ll be happy to assist.

Crashed

When I try to snap the receipt I have made purchases it just crash and stop. Lousy app!

iampissnow

9 months ago

A pleasure to use

It is always a pleasure to use the facilities here. Staff and maintenance is well supplied

Jaysafina

9 months ago

Response from developer

Thank you! We're glad to hear about your pleasant experience with our airport facilities!

Varius

Very helpul

Oen Pinardi

9 months ago

Not able to register to pay

I’m trying to register for scan to pay via my Indian number but it doesn’t send otp for registration. Please correct it as I’m frequent Changi traveler.

pratzverma

9 months ago

Response from developer

Hi there, Changi Pay registration is only supported for users with Singapore or Malaysia mobile numbers at the moment. We appreciate your interest as a frequent Changi traveller, and we’re continuously exploring ways to expand our services to more users in the future. Thank you for your understanding!

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✈️ Travel

Changi App User Reviews

Customer Experience

What users say

Positive things

Negative things

Is Changi App Safe? 🙏

Safety Analysis

Is Changi App Legit? ✅

Top reviews

Register functionality not working

Changi Airport is the best

打开 闪退

.

Unable to submit receipt via bot

A very Useful Changi app

Poor app, poor customer service

No notification ringtone on iphone or iwatch even set to notification alert is turn ON

Cannot use.

Ad Platform

App not working

Not working

Response from developer

What I love 🇸🇬

scam

Response from developer

Not trusted

Most useless service

Response from developer

Crashed

A pleasure to use

Response from developer

Varius

Not able to register to pay

Response from developer

Alternatives

Is Changi App Safe?

Is Changi App Legit?

打开闪退