Register functionality not working
Unable to register without a phone number and unable to add one with an Australian prefix. Despite multiple attempts, the scroll bar would not allow selection of Australia, kept rolling automatically to cocos islands. Useless.
Changi Airport is the best
I enjoyed Changi Airport, it’s one of the best airports I’ve ever visited. Very clean, supportive staff.
打开 闪退
打开闪退
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Sell singapur
Unable to submit receipt via bot
The receipt submission process is not good with very confusing user experience. Bot is not smart and unable to provide specific reason why the receipt is rejected. The manual claim process asked many questions which are aimed at deterring people from submitting the receipts manually. The mobile app (Apple) has a verification slide bar which conflicts with the Apple back feature which renders the receipt form submission impossible, making submission by website the only way to submit receipts. Wasted a lot of time on a feature which would have taken 10 seconds to complete by providing a simple receipt upload function like other mobile apps with receipt submission function.
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A very Useful Changi app
The Changi App is generally considered a highly useful, "must-have" tool for navigating Changi Airport, with top reviews praising its real-time flight tracking, terminal maps, and Changi Pay rewards. Users highlight its convenience for pre-booking attractions, finding food/shops, and bypassing queues, though some users have experienced technical bugs with updates or wallet access.
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Poor app, poor customer service
Forces me to update app after a week, then couldn’t retrieve my account, forcing me to to forego using the points / voucher I accumulated. Also user-unfriendly app, can’t find info on which outlets can redeem points. No one at customer service desk in Jewel. Contact person at online customer service very poor service, gives list of participating outlets but incomplete info, then reveal complete info after customer went unsuccessfully to redeem points. Waste a lot of time. Very very poor in many aspects.
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No notification ringtone on iphone or iwatch even set to notification alert is turn ON
Hope it can be fix soon and also to provide the aircaft registration number for wide or narrowbody info
Cannot use.
Cannot use on my iPhone. Continuous error and no access at all.
Ad Platform
I just want to look at timetable. This app pushes so much ads and promotions on you.
App not working
Reloaded app. Could not sign in. Today is 2Apr2026
Not working
App not working with the latest app update
Response from developer
Hi there, new improvements have just been rolled out in our latest version release, please install this update to continue accessing our app features. If you’re still facing issues, please reach out to us via feedback.changiairport.com for assistance.
What I love 🇸🇬
Amazing! As a Singaporean, I can confirm that this app is amazing.🇸🇬
scam
where is the changi millionaire? it’s march 2026 already??? and no way to even find the original web page! this is such a scam
Not trusted
Bought almost $8000 worth of merchandise and the store asked me to download the app so she can put in the receipt because she think it might be worth. To my surprise the app denied my request for credit so, I just deleted the app right away.
Most useless service
This app was made to give alarm for arriving flights. Now this app offers everything useless but has removed the real reason why this app was launched. Pathetic
Crashed
When I try to snap the receipt I have made purchases it just crash and stop. Lousy app!
A pleasure to use
It is always a pleasure to use the facilities here. Staff and maintenance is well supplied
Varius
Very helpul
Not able to register to pay
I’m trying to register for scan to pay via my Indian number but it doesn’t send otp for registration. Please correct it as I’m frequent Changi traveler.
Response from developer
Hi there, Changi Pay registration is only supported for users with Singapore or Malaysia mobile numbers at the moment. We appreciate your interest as a frequent Changi traveller, and we’re continuously exploring ways to expand our services to more users in the future. Thank you for your understanding!
