Hainan Airlines User Reviews

Name: Hainan Airlines
Rating: 1.7 (121 reviews)

Hainan Airlines

Hainan Airlines Holding Co., Ltd.

🌟 Lifestyle

✈️ Travel

Customer Experience

Positive experience24.0% of reviews

Neutral0.0% of reviews

Negative experience76.0% of reviews

~ Based on 100 written reviews from the US App Store.

What users say

Summarized from real user reviews of Hainan Airlines. Based on 121 reviews and a 1.7/5 average, it highlights the 17 positives and 101 negatives reviewers mention most about this Travel app.

Positive things

👍User-friendly interface
👍Easy booking process
👍Good promotional deals
👍Clean and intuitive design
👍Accurate flight information
👍Smooth booking process
👍Convenient travel planning
👍Good aircraft
👍Excellent service
👍Unique routes
👍Reliable airline
👍Safe and comfortable feeling
👍Easy communication in English
👍Good food
👍Amazing crew
👍Simple and practical app
👍Appealing lounge details

Negative things

🐛App often fails
🐛Cannot find bookings
🐛Half English and half Chinese
🐛Poorly developed
🐛Fails to do basic tasks
🐛Cannot login
🐛Always asks to change password
🐛Garbage app
🐛Cannot create account
🐛Cannot view booking
🐛Zero customer service
🐛Cannot contact by email or phone
🐛Software is laggy
🐛Cannot find customer service
🐛Unusable app
🐛Chinese characters in English setting
🐛Needs a lot of work
🐛Software shows no electronic boarding QR code
🐛First in line, last to board
🐛Useless for those without Chinese ID
🐛Cannot 'real name' register
🐛App doesn't open
🐛Asks for mainland cell number for registration
🐛Less than useless app
🐛Online check-in does not work
🐛No feedback chat
🐛Lazy Webkit wrapper
🐛Cannot do basic airline jobs
🐛App not working after update
🐛Cannot make bookings
🐛Completely waste of time
🐛UI design ugly
🐛Extremely poor user experience
🐛Difficult interaction
🐛Lack of aesthetic
🐛Homepage layout and charts cluttered
🐛Mixed colors, lack of hierarchy
🐛Frustrating to use
🐛Cannot get app to work
🐛App is trash
🐛Cannot retrieve bookings
🐛Functional for basic tasks
🐛Hopeless website
🐛Redirects between nonfunctioning websites
🐛Cannot do anything
🐛Search doesn't work
🐛Changing country doesn't work
🐛Not ready for public use
🐛UI design poor for 5-star airline
🐛Cannot see any bookings
🐛Company is broke
🐛Money laundering and corrupted
🐛Network connection error on opening
🐛Opening ads and pop-up ads
🐛Services related to flights are bad
🐛Worse than small airline apps
🐛Slow loading
🐛Keeps loading when selecting seat
🐛App is rotten to the core
🐛Company should go bankrupt
🐛Poorly made
🐛Bad technology
🐛Bad experience
🐛Requires Chinese phone number for registration
🐛What's the point of this app?
🐛Cannot pick seats
🐛Cannot find flight
🐛Doesn't compete with international airlines
🐛English version is web version
🐛Chinese version is the actual app
🐛Missing many functions in English version
🐛Only domestic ID can download Chinese version
🐛Overseas ID cannot find the app
🐛Cannot log in
🐛Cannot modify incorrect information
🐛Must call domestic hotline
🐛No overseas member hotline
🐛Modifying info requires international call
🐛Opens webpage instead of app
🐛Poor app image for company
🐛Crap app
🐛Bugs need fixing
🐛Pathetic app
🐛Cannot be used
🐛Charged then cancelled ticket
🐛Payment delay reminder after payment
🐛Customer service number does not exist
🐛Cannot check-in 24 hours in advance
🐛Difficult to operate
🐛New app doesn't work as expected
🐛Developers need to improve performance
🐛App often broke during flight search
🐛Running too slow
🐛Cannot remember membership ID
🐛App won't open
🐛Error message not in English
🐛Crashes on startup
🐛Nothing functions on app
🐛Links don't work
🐛Failed to connect to server
🐛Poor quality

Is Hainan Airlines Safe?

Hainan Airlines does not appear safe based on available data. AppsHunter Safety Score for Hainan Airlines is 39/100.

This assessment is based on 121 user ratings, with an App Store average of 1.7/5.

Safety Analysis

17.4% of ratings point to a safe experience

1.7% of ratings suggest some concerns

81.0% of ratings point to a risky experience

~ Based on 121 App Store ratings for Hainan Airlines.

Is Hainan Airlines Legit?

Hainan Airlines appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Hainan Airlines is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Online check-in doesn’t

Basic features like online checkin don’t work. I think the app is designed to route you to the website

Test1345

a month ago

Awful app

The app makes it so hard to use any functionality

Xxxx789 will la can so

a month ago

waste

waste no more star

Can't use and nofund

2 months ago

Basically nothing works

Can't manage booking. Can't contact them. They keep changing the aircraft and unassigned my seat and I can't select it again. Can't check in online and need to go to the counter. Basically their whole website and app don't work. Impossible that this is a real "5 star" airline

Ttttt9647

2 months ago

Fails Often

The app often fails with basic tasks like checking your bookings

Test1345

2 months ago

Useless app

Totally useless, worst app

Travler1234

3 months ago

Worthless

Half English and half Chinese. Totally worthless app... Could not even find booking

johnshiva

4 months ago

Очень плохо !

Я более отвратительного приложения еще не видела в своей жизни.

Bbliiss

4 months ago

Poorly developed app

Great airline, customer service, airline staff. Horrible, horrible app. The only reason we’ve contacted customer support is because the app has failed to do basic tasks, like checking in. What a great way to destroy your brand’s reputation.

.Yummy

5 months ago

Worst App

Don’t understand why Hainan Airlines has done so bad jobs to their international customers.

jpchen10

5 months ago

Worse App and website for an airline!

This is by far the absolutely the worst app and website for an airline I have ever seen!

WeiNatick

5 months ago

Can not login at all

Always ask me to change password

个许诺学长

6 months ago

Garbage

Absolutely garbage!

Rondo-Rondeau

6 months ago

Worst airline app ever

Can’t create an account, can’t view my booking. Nothing. In addition to this, I fully regret booking with Hainan and never will again after my upcoming flight. Zero customer service, cannot contact them by email or phone. No answer from either. My flight has been changed several times. Aircraft change, seat change, second leg of flight cancelled, seat change again. What is wrong with this airline. Never had this issue with anyone else. Get a grip!

Lmyers7