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Hainan Airlines

Hainan Airlines

by Hainan Airlines Holding Co., Ltd.

125 ratings
102 reviews
🌟 Lifestyle
✈️ Travel
Free

Details

Released
March 15, 2012
Updated
November 2, 2026

Features

Developer

Hainan Airlines Holding Co., Ltd.
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About

This airline offers comprehensive domestic and international flight services, connecting passengers across China and to over 46 overseas cities. It is recognized for its commitment to safety, premium onboard experience, and high service standards, holding a SKYTRAX 5-Star Airline rating for 14 consecutive years.

✓Domestic and international flight network
✓Comprehensive airline services
✓Safe and comfortable travel experience
✓SKYTRAX 5-Star Airline
✓Premium onboard experience
✓Award-winning service
Show original description

What users say about Hainan Airlines

Reviews of Hainan Airlines are mostly negative: the Travel app is rated 1.7/5 from 125 App Store ratings. What users like most: user-friendly interface, easy booking process. Top complaints: app often fails, cannot find bookings. Summarized from real user reviews.

Positive things

  • 👍User-friendly interface
  • 👍Easy booking process
  • 👍Good promotional deals
  • 👍Clean and intuitive design
  • 👍Accurate flight information
  • 👍Smooth booking process
  • 👍Convenient travel planning
  • 👍Good aircraft
  • 👍Excellent service
  • 👍Unique routes
  • 👍Reliable airline
  • 👍Safe and comfortable feeling
  • 👍Easy communication in English
  • 👍Good food
  • 👍Amazing crew
  • 👍Simple and practical app
  • 👍Appealing lounge details

Negative things

  • 🐛App often fails
  • 🐛Cannot find bookings
  • 🐛Half English and half Chinese
  • 🐛Poorly developed
  • 🐛Fails to do basic tasks
  • 🐛Cannot login
  • 🐛Always asks to change password
  • 🐛Garbage app
  • 🐛Cannot create account
  • 🐛Cannot view booking
  • 🐛Zero customer service
  • 🐛Cannot contact by email or phone
  • 🐛Software is laggy
  • 🐛Cannot find customer service
  • 🐛Unusable app
  • 🐛Chinese characters in English setting
  • 🐛Needs a lot of work
  • 🐛Software shows no electronic boarding QR code
  • 🐛First in line, last to board
  • 🐛Useless for those without Chinese ID
  • 🐛Cannot 'real name' register
  • 🐛App doesn't open
  • 🐛Asks for mainland cell number for registration
  • 🐛Less than useless app
  • 🐛Online check-in does not work
  • 🐛No feedback chat
  • 🐛Lazy Webkit wrapper
  • 🐛Cannot do basic airline jobs
  • 🐛App not working after update
  • 🐛Cannot make bookings
  • 🐛Completely waste of time
  • 🐛UI design ugly
  • 🐛Extremely poor user experience
  • 🐛Difficult interaction
  • 🐛Lack of aesthetic
  • 🐛Homepage layout and charts cluttered
  • 🐛Mixed colors, lack of hierarchy
  • 🐛Frustrating to use
  • 🐛Cannot get app to work
  • 🐛App is trash
  • 🐛Cannot retrieve bookings
  • 🐛Functional for basic tasks
  • 🐛Hopeless website
  • 🐛Redirects between nonfunctioning websites
  • 🐛Cannot do anything
  • 🐛Search doesn't work
  • 🐛Changing country doesn't work
  • 🐛Not ready for public use
  • 🐛UI design poor for 5-star airline
  • 🐛Cannot see any bookings
  • 🐛Company is broke
  • 🐛Money laundering and corrupted
  • 🐛Network connection error on opening
  • 🐛Opening ads and pop-up ads
  • 🐛Services related to flights are bad
  • 🐛Worse than small airline apps
  • 🐛Slow loading
  • 🐛Keeps loading when selecting seat
  • 🐛App is rotten to the core
  • 🐛Company should go bankrupt
  • 🐛Poorly made
  • 🐛Bad technology
  • 🐛Bad experience
  • 🐛Requires Chinese phone number for registration
  • 🐛What's the point of this app?
  • 🐛Cannot pick seats
  • 🐛Cannot find flight
  • 🐛Doesn't compete with international airlines
  • 🐛English version is web version
  • 🐛Chinese version is the actual app
  • 🐛Missing many functions in English version
  • 🐛Only domestic ID can download Chinese version
  • 🐛Overseas ID cannot find the app
  • 🐛Cannot log in
  • 🐛Cannot modify incorrect information
  • 🐛Must call domestic hotline
  • 🐛No overseas member hotline
  • 🐛Modifying info requires international call
  • 🐛Opens webpage instead of app
  • 🐛Poor app image for company
  • 🐛Crap app
  • 🐛Bugs need fixing
  • 🐛Pathetic app
  • 🐛Cannot be used
  • 🐛Charged then cancelled ticket
  • 🐛Payment delay reminder after payment
  • 🐛Customer service number does not exist
  • 🐛Cannot check-in 24 hours in advance
  • 🐛Difficult to operate
  • 🐛New app doesn't work as expected
  • 🐛Developers need to improve performance
  • 🐛App often broke during flight search
  • 🐛Running too slow
  • 🐛Cannot remember membership ID
  • 🐛App won't open
  • 🐛Error message not in English
  • 🐛Crashes on startup
  • 🐛Nothing functions on app
  • 🐛Links don't work
  • 🐛Failed to connect to server
  • 🐛Poor quality
See all reviews
+1

What's New in Hainan Airlines

10.20.0

November 2, 2026

Overview of App Features 1. Check Travel Information Check travel information such as baggage allowances, check flight status and receive flight change notifications. 2. Track the Latest Offers Keep current on our latest promotional offers via the app. 3. Book Flight Tickets You can pay for flight tickets using a credit card or redeem points to offset some or all of the cost. The website also allows you to redeem points for award tickets. 4. Manage Your Bookings View information regarding ticket bookings via the official website and pay fees for voluntary flight changes.

More

User reviews

Most RecentHighest RatedLowest Rated

This App deserves the rating

This app basically doesn’t work at all. Many buttons and links don’t work at all. If you want to search and book a flight, you cannot even enter the dates. I am deleting it right now. Hainan Airline, you can do better. 👎
JJIA21403

Absolutely the worst airline app

no doubt. This is by far the worst airline app I’ve used. Nothing works. Nothing connects. Nothing makes sense. Absolutely useless app.
7777Jasper777

Online check-in doesn’t

Basic features like online checkin don’t work. I think the app is designed to route you to the website
TTest1345

Awful app

The app makes it so hard to use any functionality
XSXxxx789 will la can so

waste

waste no more star
CNCan't use and nofund
See 97 more reviews

Developer apps

海南航空
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✈️ Travel

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User experience

🐞

Reported Bugs

76 issues

App often fails with basic tasks

Bug

Cannot find bookings

Bug

Cannot login

Bug

Always asks to change password

Bug

Cannot create account

Bug

Cannot view booking

Bug

Software is laggy

Bug

Cannot find customer service

Bug

Chinese characters in English setting

Bug

Software shows no electronic boarding QR code

Bug

Useless for those without Chinese ID

Bug

Cannot 'real name' register

Bug

App doesn't open

Bug

Asks for mainland cell number for registration

Bug

Online check-in does not work

Bug

No feedback chat

Bug

App not working after update

Bug

Cannot make bookings

Bug

UI design ugly

Bug

Homepage layout and charts cluttered

Bug

Mixed colors, lack of hierarchy

Bug

Network connection error on opening

Bug

Opening ads and pop-up ads

Bug

Services related to flights are bad

Bug

Slow loading

Bug

Keeps loading when selecting seat

Bug

Requires Chinese phone number for registration

Bug

Cannot find my booking

Bug

Cannot pick seats

Bug

Cannot find my flight

Bug

English version is web version

Bug

Missing many functions in English version

Bug

Cannot modify incorrect information

Bug

Must call domestic hotline

Bug

Modifying info requires international call

Bug

Opens webpage instead of app

Bug

Cannot check-in 24 hours in advance

Bug

Difficult to operate

Bug

New app doesn't work as expected

Bug

App often broke during flight search

Bug

Running too slow

Bug

Cannot remember membership ID

Bug

App won't open

Bug

Error message not in English

Bug

Crashes on startup

Bug

Nothing functions on app

Bug

Links don't work

Bug

Failed to connect to server

Bug

Cannot see any bookings

Bug

Company is broke

Bug

Money laundering and corrupted

Bug

Worse than small airline apps

Bug

App is rotten to the core

Bug

Company should go bankrupt

Bug

Poorly made

Bug

Bad technology

Bug

Bad experience

Bug

What's the point of this app?

Bug

Doesn't compete with international airlines

Bug

Only domestic ID can download Chinese version

Bug

Overseas ID cannot find the app

Bug

Cannot log in

Bug

Charged then cancelled ticket

Bug

Payment delay reminder after payment

Bug

Customer service number does not exist

Bug

App is trash

Bug

Cannot retrieve bookings

Bug

Functional for basic tasks

Bug

Hopeless website

Bug

Redirects between nonfunctioning websites

Bug

Cannot do anything

Bug

Search doesn't work

Bug

Changing country doesn't work

Bug

Not ready for public use

Bug

UI design poor for 5-star airline

Bug

Poor quality

Bug
✨

Requested Features

7 requests

Add booking function

Feature

Add timetables to the app

Feature

Add overseas member hotline

Feature

Improve performance

Feature

Remember users membership ID

Feature

Dark mode option

Feature

Advanced analytics dashboard

Feature

FAQ

What does Hainan Airlines do?

Hainan Airlines provides comprehensive domestic and international flight services. They operate over 1,400 routes, covering all provinces in mainland China and extending to 46 overseas cities across multiple continents. The airline focuses on creating a safe and comfortable travel experience for its passengers.

What are the key features of Hainan Airlines?

Key features include an extensive network of domestic and international routes, a strong commitment to flight safety with a 32-year operational record, and a premium onboard experience. The airline is also recognized as a SKYTRAX 5-Star Airline for 14 consecutive years, highlighting its high service standards.

How much does it cost to use Hainan Airlines?

The provided description does not detail specific pricing for flights or app usage. However, the app itself is free to download and use, with no mention of in-app purchases or advertisements, suggesting a free monetization model for accessing flight information and booking.

What is the flight safety record of Hainan Airlines?

Hainan Airlines has a strong safety record, operating safely for 32 years. They have maintained an excellent operational record and were awarded the “One Star Flight Safety Diamond Award” for achieving 10 million consecutive hours of safe flight in February 2024.

Who is Hainan Airlines best suited for?

Hainan Airlines is best suited for travelers looking to fly within China or to international destinations served by the airline. It is particularly appealing to those who prioritize safety, a high-quality onboard experience, and award-winning service, especially for travel to and from China.