AirTouch Home User Reviews

AirTouch Home

Polyaire

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience13.5% of reviews

Neutral0.0% of reviews

Negative experience86.5% of reviews

~ Based on 37 written reviews from the US App Store.

Is AirTouch Home Safe?

Not enough ratings yet to assess AirTouch Home.

Is AirTouch Home Legit?

AirTouch Home appears legitimate, with a few gaps. AppsHunter Legitimacy Score for AirTouch Home is 65/100.

Based on 65 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Cannot use after update

Have just updated the app and now I try and access the app and it won’t connect keeps coming up saying connection error make sure your device is connected to the internet and try again. Please fix this asap

Mitch & Carly

7 days ago

Great upgrade

I was worried when reading the negative reviews but I’ve had no issues with this app and believe it is a significant upgrade from the Airtouch 5 App.

fllaavviioooo

9 days ago

Rubbish

They forced me to download this by disabling air touch 5. They said you can use both app but air touch 5 is unusable because they disabled connection to the Internet. New app is completely rubbish. You can’t even set the timer On or Off at the same time and you can’t choose correct time ( you need to go in 1 hour increment)like old app. Please provide fix to use old air touch 5. Why would you go from
perfect app to this unusable rubbish is beyond me

Cokele pfc

19 days ago

Response from developer

Hello and thank you for your comments. AirTouch Home is not a forced updated. You have the option to swap between AirtTouch 5 and AirTouch Home at any time through settings and the selection of Home is optional for those who seek a broader smart home device focus. There’s is no option for us to disable your internet connection to the console remotely, we recommend to confirm your WiFi settings between devices. Regarding your expressed setup experiences, we’d love to assist you with the onboarding and set up. Please create a ticket at https://help.airtouch.net.au/get-in-touch. Our AirMates are here to help.

Device forced me to download it

Device forced me to download this app by not allowing me to access Airtouch 5 on my phone. This came at a very inconvenient time when I had just settled my 3 and 0 year old.
New app is rubbish- also will not connect on phone app.
Airtouch system has been totally inferior to our old Myair system. Unless things change dramatically I would avoid and not install this system again.

Nickaus23456

24 days ago

Response from developer

Thank you for sharing your feedback. The AirTouch Home System is not a forced update and you have the option to swap between AirTocuh 5 for air control and AT Home for a broader smart home focus. This can be done through settings. Here are some useful links regarding AirTouch Home that help you setting up your devices: https://help.airtouch.net.au/airtouch-home-secure-cameras-doorbells#main-content. Should you still experience connectivity issues, we encourage you to raise a help ticket so our AirMates can assist.

App does not connect to air conditioner wall unit at all

My wall lcd unit completed an update and suddenly none of my iOS devices will connect remotely to my ac. Removed and reinstalled the app and it just crashes and tells me to restart it. Extremely annoying, have not been able to use app for over a month now.

shanihaywood

a month ago

Response from developer

Hi there. Thank you for leaving us a comment. Could you please share further details through a dedicated support ticket? You can create a ticket at: https://help.airtouch.net.au/get-in-touch

The update made it worsee

The new version looks great visually, but the interface can be confusing and difficult to navigate at times. Also, one of the biggest issues is that the timer function doesn’t always work properly — even after setting a timer, the system sometimes fails to turn off as expected.

Aji Sydney

a month ago

Response from developer

Hello Aji. Thank you for the feedback. We'd sincerely like to learn more and would appreciate if you could create a ticket at https://help.airtouch.net.au/get-in-touch, and refer to your comments on the IOS store. Thank you.

Update fail

My aircon tablet kept telling me there was an update available so I updated.

It deleted all of our routines, which has taken months to perfect. Worst still, now our phones can’t connect to the system so we’ve lost remote access. App Store has no update available for our phones do not sure where the disconnect is here.

ClareBear2020:)

2 months ago

Response from developer

Hi Clare, We haven't seen this behaviour in testing or had any prior reports of this. If possible could you please create a support ticket through help.airtouch.net.au/get-in-touch? We want to help and hope to have a closer look at your situation. Thank you.

User unfriendly

The process to set up a schedule for a specific time of day to turn on and off is so convoluted…. Gone are the days where on the previous version I could just set an on/off time, day and what I wanted on including variables on one screen without having to go through the “routine” option now-which MAKES NO SENSE!

Mognu

2 months ago

Response from developer

Fix the constant reload

App design is good but it is terribly glitchy, on the wall unit it continually says unable to load and if I have the 30min timer on 50/50 it will glitch out and aircon will run all day. Can’t go back to the old app as when I do after a day it pushes the home app back. Something that was so good a few years ago is terrible, don’t worry about the bells and whistles and widgets just make the basic function work.

Pete1978!!

2 months ago

Response from developer

Hi Pete. AirTouch 5 remains available for direct smart air control. AirTouch Home focuses on a broader smart home control approach. Here’s a link to more information https://www.airtouch.net.au/airtouch-home/.

Terrible experience

Airtouch have dramatically changed their app for the worse. The old app was easy to navigate, easily seeing mode, fan and zone controls. Now it’s impossible to find where you can adjust fan speeds and a touch of the main button turns the system off rather than allowing you to access further options such as mode and fan speed. Would love to go back to the old app.

Munruben

2 months ago

Response from developer

Pointless and doesn’t work

My air touch 5 controller tablet prompted me to switch to this new app. Can’t adjust any temperatures without it reverting back to 18 degrees in every room. No such issue with the air touch 5 app. I registered my email and location to use the new AirTouch home app and now I think it was just so they could data mine me.

Beano555

2 months ago

Response from developer

Hi there, We'd happy to walk you through the broader AT Home smart device setup one-on-one. For that, kindly reach out to us via help.airtouch.net.au/get-in-touch. If you want to simply use AirTouch 5 again, you can change back in the settings. Best regards

Poorly designed app

The interface is like a child created this. It’s an absolute joke. I came from using a Sensibo unit with my wall mounted split system which I was very happy with. If I could go back to using that I would.

cal6404

2 months ago

TMES Electrical and this app

Don’t use either 40k for air con and junk software

The Master Raster

2 months ago

Very glitchy

Doesn’t stay as main app on main controller-reverts back to AirTouch5 despite setting it as the default app. Slow response time, functions from temp to air flow slow to respond/adjust and klunky…. Don’t like how I have to tap on each individual room just to adjust temp/air flow- very annoying…. Had to reinstall on iPhone as it logged me out and would not accept correct login details- honestly- pointless upgrade- main thing missing is you cannot control air-con remotely- you always have to be on the same network- really behind technologically-not impressed.

Mognu

2 months ago

Can’t connect to my expensive new aircon because I purchased air touch.

I purchased this ducted system brand new installed around 6 months ago. It worked well with the AirTouch 5 app, but now that app doesn’t work and I had to download AirTouch home.

Now I can’t even turn my air conditioner on at HOME from the panel let alone from my iPhone.

Massive mistake purchasing AirTouch. I should have just went with the standard Mitsubishi panel that came with my air conditioner. Instead I paid hundreds for something that has made my system unusable.

Zack2082

2 months ago

Response from developer

Hello Zack. We'd love to walk you through the AT Home setup step by step and show how the app can assist with your broader smart home device focus at your home. Please reach out through help.airtouch.net.au/get-in-touch. If you are interested in air control only, you have the ability to change back to AT5 via settings. AT 5 should continue to work regardless as it is not reliant on AT Home. If you experience some issues here, we'd love to capture further detail to properly troubleshoot your problem. Thank you.

Major issues to be fixed!

Since having to update the main console and the app nothing works.
The console is constantly restarting itself and disconnecting to the Internet and the app is just as hopeless, i cannot open the app - never connects to consoles.
Please go back to the old versions of everything as multiple people are requesting; sometimes new isn’t always better!

Anon. G

2 months ago

Response from developer

Hello. We'd love to walk you through the AT Home setup step by step and show how app can help you to manage a broader smart home device focus at your home. Please reach out through help.airtouch.net.au/get-in-touch. We also recommend you to update to the latest app version 1.0.5 through the App Store. If you simply want to control your air flow and heating and cooling you can always swap back to the AT 5 look via settings.

What a disgrace

The old app was great, I was forced to download this one and now neither app works. Stupid enough that the new app is portrait when the screen is landscape, and the graphics are dodgy but the fact it has left my air conditioner unusable is a disgrace.

Wozza2468

3 months ago

Response from developer

Hello. We'd love to walk you through the AT Home setup step by step and show how app can help you to manage a broader smart home device focus at your home. Please reach out through help.airtouch.net.au/get-in-touch. If you are interested in air control only, you have the ability to change back to AT5 via settings. Regarding the portrait vs landscape situation, we recommend to check your device settings, it is a behaviour we haven't experienced during testing or had any reports on so far.

Only Problems with this App and How it Won’t Work for my $15,000 Electric Heating and Cooling System

Since moving from the AirTouch 5 app to the AirTouch home app I have not been able to connect the wall tablet or app. I’ve been unable to set up programs via the tablet or the app for four weeks.

I didn’t pay a premium for a systems that does not work only eight months after purchase!!

Zavluv

3 months ago

Response from developer

Hello Zavluv. Our AirMates are able to guide you through the process. You can connect with the team through https://help.airtouch.net.au/airtouch-home-owner-support-request. On a more general note, if you’re after air control at your place you can continue to use AT 5. If you’re after air control and the inclusion of many more smart home solution, AT Home is the mode to choose. You can move forth and back between the apps in settings. We’re here to help.

If it isn’t broken don’t fix it

Old app was so much better. You guys messed it up. The new app is too hard to understand and doesn’t work. Go back to basics.

davethebakerman

3 months ago

Scenes don’t work!

It doesn’t matter what I do, or the variables I try, scenes will not trigger. There are no instructions, all I could find was the instructions for my airtouch 5. Im sticking with the original app until they fix it. It seems everyone is wrong and the app developers are right. Shame on you Polyaire

DDFKBWB

3 months ago

Response from developer

Hello there. Thank you for taking the time to leave a comment. Please refer to our help centre for detail on how to use scenes and in general how to use and setup AirTouch Home at: https://help.airtouch.net.au/airtouch-home-secure-cameras-doorbells#getting-started-basic-setups. You will find videos, articles and the option to get in touch with our AirMates for further help as required: https://help.airtouch.net.au/airtouch-home-owner-support-request. We'd welcome the opportunity to help where we can.