The latest update made the app unusable!
Since the latest update, can’t use the app properly
Not working since update
The app had an update early dec 2025. Now will not open on iPad. Until update the app has been working well. Notes in app say it’s a communication update. Well it’s all bad news!
Been using the app without issue for 4 years.
I’m not sure why others are having issues… I’ve been successfully using the app without issue for 4 years. I’d be guessing it’s more to do with their internet connections than the actual app itself. I absolutely love it! I can turn on and off my aircon from anywhere, from work, my car, even interstate! This app rocks!
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Terrible app
Loose connection with main system and the. You have to shut down the system. And then you pray to good that it will come up without Mechnic.
Poor app for iOS
Hi,
The airtouch3 app for iOS is faulty.
Even though in the same wifi network, it always asks for password to use it; the password is being asked each time using the app even after few minutes.
It’s supposed to work immediacy if in the same wifi network; password is supposed to be needed if outside local network.
Can you please fix this!
Thanks
The airtouch3 app for iOS is faulty.
Even though in the same wifi network, it always asks for password to use it; the password is being asked each time using the app even after few minutes.
It’s supposed to work immediacy if in the same wifi network; password is supposed to be needed if outside local network.
Can you please fix this!
Thanks
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App doesn’t work with new update
App doesn’t work with new update 😭
iPad Support?
Can you please update the app to support full screen iPad mode? Thank you.
AirTouch3
Cannot connect to the App on my phone which is the whole point? Since the last update? Please help!
Response from developer
Could you please contact us on 08 8360 5026 if you still have the issue. Thanks.
Not happy
I can’t able to access my aircon on the app, especially when I am at work place. It needs a new update
Response from developer
Could you please contact us on 08 8360 5026 if you still have the issue. Thanks.
Great idea, terrible product
It is more times that it doesn’t connect than it does nevertheless the main panel is clearly connected to the wifi. Called A/C technician who checked it and couldn’t find what the issue is.
Irregular performance
App fails to connect most of the time. Screen frequently displays a connection error message. Very frustrating. Even when app is up to date.
Keeps logging out
The app keeps logging out requiring me to close the app in the app switcher and relaunching. It would also be good if the app could be use away from home.
Doesn’t show actual room temp
I had an AirTouch 2 previously (had a minor issue and the contractor only had AirTouch3 to replace it with). With the AirTouch 2, I could see actual room temp on the app, with this version, it just says ‘normal’. Any chance you’ll be changing this? Apart from that, it works great!
Thanks for the reply and the information. It was actually the installer that told me this option wasn’t available, so I’ll contact them to let them know, too!
Thanks for the reply and the information. It was actually the installer that told me this option wasn’t available, so I’ll contact them to let them know, too!
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Response from developer
Thanks for using Airtouch product. The room temp can be displayed by going to 'System' page in your airtouch3 app and tick ' Display home temperature' option.
Occasionally not working after iOS 11.3 upgrade
Useful app, but unfortunately not working occasionally since upgrading to iOS 11.3. Hopefully the developers will release an update soon.
Response from developer
Hi, we could not find any issue on IOS 11.3. Could you please contact us on 08 8360 5026 if you still have the issue. Thanks.
Works as it says
Works as advertised. Arguably the UI could do with some modernisation, but it’s not the worst looking App I’ve ever seen.
Would be great to see the complete touchscreen interface available in the App as well as an iPad compatible layout.
Would be great to see the complete touchscreen interface available in the App as well as an iPad compatible layout.
