Crash and Freeze with worse UX on the market
I am quite surprised Apple allows this app to be in the App Store because it’s the only one of my phone that freezes and hangs 3-4 times a week. Poor quality, UX, poor quality, network layer, horrible stability. Worst part is the decision of this company to allow the people that develop it to continue making the same mistakes over and over expecting a new outcome.
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Crash and freeze
This app is the only one of my iPhone that crashes two or three times a week and I have about 50+ apps. I have used the iPhone since the first version and never seen such a poor sloppy app. I am very surprised others give more than two stars. I asked the person that installed the unit and he said the same. Their cloud system is garbage as well. Sometimes it sits there and just freezes and will not sync with the app and you have to force quit the app and then re-login and then it works. Stop outsourcing and development and get some people that know how to build apps is all I can say makes your brand look horrible.
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Terrible UI & has so many issues
We have had this system for almost 3 years now, and it’s generally been okay. Lately, the system disconnects, and we have been unable to reconnect it.
The app’s user interface is terrible - I can always tell when engineers have designed an interface that regular people are trying to use because it never makes sense. In this case, it’s incredibly difficult to find what you need, and there are too many hoops to jump through to get what you need. There are also too many instances where you select something thinking it’s going to be functional, and it only gives you information. The thermostats are the same way.
I’ve contacted customer service about getting my system reconnected since it keeps telling me my WiFi password is wrong. I also scoured their webpage and the manuals to find a solution - there wasn’t enough information anywhere to help me.
We are considering a new system because this one is difficult to use and doesn’t seem to work correctly most of the time.
The app’s user interface is terrible - I can always tell when engineers have designed an interface that regular people are trying to use because it never makes sense. In this case, it’s incredibly difficult to find what you need, and there are too many hoops to jump through to get what you need. There are also too many instances where you select something thinking it’s going to be functional, and it only gives you information. The thermostats are the same way.
I’ve contacted customer service about getting my system reconnected since it keeps telling me my WiFi password is wrong. I also scoured their webpage and the manuals to find a solution - there wasn’t enough information anywhere to help me.
We are considering a new system because this one is difficult to use and doesn’t seem to work correctly most of the time.
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RIP OFF!
The ability to control my home A/C remotely was what drew me to Airzone and their pricey gateways. A one off cost was OK for me. Now they will be charging a fee to control remotely even though I bought it on the no-subscription premise.
Pirates!
Pirates!
Total ensh$ttification
They are now making you pay a yearly fee for features that were advertised as core benefits of installing their hardware….. aka extortion.
