Paywalled Remote Control
They have retroactively paywalled a feature all users enjoyed for years, that of controlling your system remotely. No grandfathering in of existing users. Cannot recommend anymore
Retroactively paywalling hardware features I already paid for
I rarely leave negative reviews, but Airzone's latest policy change is unacceptable.
Over three years ago, I invested almost a thousand Euros into an Airzone system. One of the reasons I selected this platform was the advertised ability to control my HVAC system remote away from home via the Airzone Cloud app.
This is core feature- sold as standard.
Airzone has now announced that starting in October 2026, remote control from outside the home network will be locked behind a €48.00/year subscription, downgrading non-subscribers to a "view-only" mode.
Charging for genuinely new, optional features is fine, but stripping away existing, marketed features that customers already purchased outright and selling them back as a subscription is appalling business practice. Existing customers are not even being grandfathered.
Removing basic capabilities from hardware we already own destroys customer trust. I can no longer recommend Airzone to prospective buyers or installers.
Over three years ago, I invested almost a thousand Euros into an Airzone system. One of the reasons I selected this platform was the advertised ability to control my HVAC system remote away from home via the Airzone Cloud app.
This is core feature- sold as standard.
Airzone has now announced that starting in October 2026, remote control from outside the home network will be locked behind a €48.00/year subscription, downgrading non-subscribers to a "view-only" mode.
Charging for genuinely new, optional features is fine, but stripping away existing, marketed features that customers already purchased outright and selling them back as a subscription is appalling business practice. Existing customers are not even being grandfathered.
Removing basic capabilities from hardware we already own destroys customer trust. I can no longer recommend Airzone to prospective buyers or installers.
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Crash and Freeze with worse UX on the market
I am quite surprised Apple allows this app to be in the App Store because it’s the only one of my phone that freezes and hangs 3-4 times a week. Poor quality, UX, poor quality, network layer, horrible stability. Worst part is the decision of this company to allow the people that develop it to continue making the same mistakes over and over expecting a new outcome.
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Crash and freeze
This app is the only one of my iPhone that crashes two or three times a week and I have about 50+ apps. I have used the iPhone since the first version and never seen such a poor sloppy app. I am very surprised others give more than two stars. I asked the person that installed the unit and he said the same. Their cloud system is garbage as well. Sometimes it sits there and just freezes and will not sync with the app and you have to force quit the app and then re-login and then it works. Stop outsourcing and development and get some people that know how to build apps is all I can say makes your brand look horrible.
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Le gratuit devient payant !
J'utilise l'application depuis 2 ans que j'apprécie, mais je viens de revoir un mail m'informant qu'à partir d'octobre 2026 l'abonnement est payant pour une partie des fonctionnalités ! Je trouve le procédé malhonnête - je souhaite bénéficier de l'application dans les mêmes conditions que celles proposées à l'origine !
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Response from developer
Bonjour! Nous comprenons votre mécontentement. En plus de 10 ans, Airzone Cloud est passé d’un outil de contrôle à distance à une plateforme de gestion énergétique offrant davantage de services et répondant à des exigences techniques plus importantes. Ce modèle nous permet de continuer à investir dans la sécurité, l’assistance et le développement de nouvelles fonctionnalités. Nous incluons également 6 mois d’essai gratuit.
