Payer pour des options basiques
On vient de m’installer le système Airzone suite à la construction de ma maison. Et la première notification que je reçois en ayant téléchargé l’application afin de gérer mon système gainable à distance, c’est pour m’annoncer purement et simplement qu’à partir du 28 octobre 2026, il faudra payer un abonnement afin de pouvoir utiliser des options basiques telles que celle de pouvoir contrôler mon gainable à distance. Alors oui, je pourrai toujours piloter la température des différentes pièces en étant connecté à la Wi-Fi de mon domicile. Mais quelle inutilité, j’ai déjà les consoles dans chaque pièce pour ça. L’intérêt de piloter à distance, c’est justement de pouvoir rallumer sa clim ou son chauffage 2h avant notre arrivée quand on est parti du domicile.
Et bien Airzone a décidé de tous nous faire payer pour ça.
Franchement, si j’avais eu cette information, j’aurais demandé au professionnel qui a géré la construction de ma maison de m’installer une solution concurrente !
Et bien Airzone a décidé de tous nous faire payer pour ça.
Franchement, si j’avais eu cette information, j’aurais demandé au professionnel qui a géré la construction de ma maison de m’installer une solution concurrente !
Show more
NNyxa34
Response from developer
Bonjour! Nous comprenons que cette évolution puisse soulever des questions. Depuis plus de 10 ans, Airzone Cloud n’a cessé de se développer : ce qui a commencé comme un simple outil de contrôle à distance est aujourd’hui une plateforme de gestion énergétique proposant de nouveaux services, davantage d’infrastructure, une cybersécurité renforcée et une assistance continue. L’abonnement nous permet de poursuivre l’amélioration du service et comprend 6 mois d’essai gratuit.
Paywalled Remote Control
They have retroactively paywalled a feature all users enjoyed for years, that of controlling your system remotely. No grandfathering in of existing users. Cannot recommend anymore
FFkm100
Retroactively paywalling hardware features I already paid for
I rarely leave negative reviews, but Airzone's latest policy change is unacceptable.
Over three years ago, I invested almost a thousand Euros into an Airzone system. One of the reasons I selected this platform was the advertised ability to control my HVAC system remote away from home via the Airzone Cloud app.
This is core feature- sold as standard.
Airzone has now announced that starting in October 2026, remote control from outside the home network will be locked behind a €48.00/year subscription, downgrading non-subscribers to a "view-only" mode.
Charging for genuinely new, optional features is fine, but stripping away existing, marketed features that customers already purchased outright and selling them back as a subscription is appalling business practice. Existing customers are not even being grandfathered.
Removing basic capabilities from hardware we already own destroys customer trust. I can no longer recommend Airzone to prospective buyers or installers.
Over three years ago, I invested almost a thousand Euros into an Airzone system. One of the reasons I selected this platform was the advertised ability to control my HVAC system remote away from home via the Airzone Cloud app.
This is core feature- sold as standard.
Airzone has now announced that starting in October 2026, remote control from outside the home network will be locked behind a €48.00/year subscription, downgrading non-subscribers to a "view-only" mode.
Charging for genuinely new, optional features is fine, but stripping away existing, marketed features that customers already purchased outright and selling them back as a subscription is appalling business practice. Existing customers are not even being grandfathered.
Removing basic capabilities from hardware we already own destroys customer trust. I can no longer recommend Airzone to prospective buyers or installers.
Show more
WWibbsy_
Crash and Freeze with worse UX on the market
I am quite surprised Apple allows this app to be in the App Store because it’s the only one of my phone that freezes and hangs 3-4 times a week. Poor quality, UX, poor quality, network layer, horrible stability. Worst part is the decision of this company to allow the people that develop it to continue making the same mistakes over and over expecting a new outcome.
Show more
Ccalizuréen
Crash and freeze
This app is the only one of my iPhone that crashes two or three times a week and I have about 50+ apps. I have used the iPhone since the first version and never seen such a poor sloppy app. I am very surprised others give more than two stars. I asked the person that installed the unit and he said the same. Their cloud system is garbage as well. Sometimes it sits there and just freezes and will not sync with the app and you have to force quit the app and then re-login and then it works. Stop outsourcing and development and get some people that know how to build apps is all I can say makes your brand look horrible.
Show more
Ccalizuréen
Response from developer
Good morning, thank you very much for your feedback. Could you please send us a short video showing the issue to customerservice@airzonecontrol.com? This will help us investigate the situation more thoroughly and better understand what may be happening. Thank you in advance. The Airzone Team
