Crash and Freeze with worse UX on the market
Crash and freeze
Response from developer
Good morning, thank you very much for your feedback. Could you please send us a short video showing the issue to customerservice@airzonecontrol.com? This will help us investigate the situation more thoroughly and better understand what may be happening. Thank you in advance. The Airzone Team
Le gratuit devient payant !
Response from developer
Bonjour! Nous comprenons votre mécontentement. En plus de 10 ans, Airzone Cloud est passé d’un outil de contrôle à distance à une plateforme de gestion énergétique offrant davantage de services et répondant à des exigences techniques plus importantes. Ce modèle nous permet de continuer à investir dans la sécurité, l’assistance et le développement de nouvelles fonctionnalités. Nous incluons également 6 mois d’essai gratuit.
Terrible UI & has so many issues
The app’s user interface is terrible - I can always tell when engineers have designed an interface that regular people are trying to use because it never makes sense. In this case, it’s incredibly difficult to find what you need, and there are too many hoops to jump through to get what you need. There are also too many instances where you select something thinking it’s going to be functional, and it only gives you information. The thermostats are the same way.
I’ve contacted customer service about getting my system reconnected since it keeps telling me my WiFi password is wrong. I also scoured their webpage and the manuals to find a solution - there wasn’t enough information anywhere to help me.
We are considering a new system because this one is difficult to use and doesn’t seem to work correctly most of the time.
Response from developer
Good morning, thank you very much for your review. Could you please contact us at CUSTOMERSERVICE@AIRZONECONTROL.COM with details of the issues you're experiencing with the app so we can review them and explore improvement options for future versions? Thank you, The Airzone Team
RIP OFF!
Pirates!
