ABSOLUTELY PATHETIC SERVICE – DO NOT TRUST THIS APP!
This is officially the worst online shopping experience I have ever had. I placed my orders on the 1st of June, and because there was no Cash on Delivery (COD) option available, I was forced to pay the full amount upfront. Now that they have my money, they couldn't care less about delivering my products.
One of my orders was supposed to be delivered by June 6th, and the other by June 12th & it’s july 14th, I’ve been waiting for this so long more than a month & i hadn’t received a single order yet, It is now well past those dates, and both are hopelessly delayed. The app just shows a generic "overwhelming number of orders" excuse, which is a blatant cover-up for sheer incompetence.
To make matters worse, their courier partner, Shadowfax, is a complete joke. The tracking is completely stuck, and the delivery personnel refuse to pick up my calls. You cannot force customers to pre-pay and then completely ghost them without delivering their items.
If you value your hard-earned money and your peace of mind, stay far away from this app. They take your payment instantly but give you zero support and endless delays in return. Unprofessional, unreliable, and downright frustrating! FRAUDULENT EXPERIENCE!
One of my orders was supposed to be delivered by June 6th, and the other by June 12th & it’s july 14th, I’ve been waiting for this so long more than a month & i hadn’t received a single order yet, It is now well past those dates, and both are hopelessly delayed. The app just shows a generic "overwhelming number of orders" excuse, which is a blatant cover-up for sheer incompetence.
To make matters worse, their courier partner, Shadowfax, is a complete joke. The tracking is completely stuck, and the delivery personnel refuse to pick up my calls. You cannot force customers to pre-pay and then completely ghost them without delivering their items.
If you value your hard-earned money and your peace of mind, stay far away from this app. They take your payment instantly but give you zero support and endless delays in return. Unprofessional, unreliable, and downright frustrating! FRAUDULENT EXPERIENCE!
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Sheela
There’s an bug I saw. In women tshirts when I saw it’s available but when I click this it’s showing sold out in the full item card only, please fix this . It’s a time waste for as visiting each item and seeing it’s a sold out products .
happy
ajio india ka sabse top online shopping app h
Good service
Very good products
Purchased fake puma product
I bought a 100% cotton embroidered puma trousers but they sent me a fake cheap polyester copy of it the logo was cheaply printed
Worst app
Refund amount is still not credited worst experience in my life it taking more than a month
Jodie’s
Products are genuine with best price
Don’t trust this AJIO
They have worst customer support and they never help you and they a ra waste and I order few products and it is more than 12 days and there is no response and raised multiple complains I don’t have any option to attach the screenshots but if some genuine person from AJIO can reply me I will share all proofs and Iam telling every user don’t trust this AJIO and they are not genuine
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Absolutely the worst app to purchase from!
I ordered Converse All Star shoes and patiently waited for 20 long days, only for them to cancel the order on their own — without any proper explanation. What’s worse is that the product is still showing as available on their app! Every time the delivery date comes close, they either cancel or return the product, blaming it on “logistics issues.”
I even tried reaching out to customer care, but they were completely useless — just kept repeating the same line instead of fixing the problem. If they don’t actually have the product, they shouldn’t be showing it as available!
Such a waste of time, energy, and patience. Totally unreliable and unprofessional. I’ll never order from them again.
I even tried reaching out to customer care, but they were completely useless — just kept repeating the same line instead of fixing the problem. If they don’t actually have the product, they shouldn’t be showing it as available!
Such a waste of time, energy, and patience. Totally unreliable and unprofessional. I’ll never order from them again.
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Fake vendor and helpless support system of AJIO app
I shop from Ajio once in every 2-3 months, this time also I ordered 10 products out of which the quality of 3 products was bad. Now Ajio has listed fake vendors to earn money. They are selling local clothes in the name of brand. I ordered branded product and local clothes came which you will not be able to return even once. I returned it 3-4 times but cancelled it every time because it was a wrong brand. They are selling the same product and saying that the brand is also wrong. But they are not taking the return because their criteria is wrong. What should the customer do in this. I called customer care but there was no response from them either. They kept saying to email and take a photo. After that they said that they will check and update you. Guys, I request you to check the product and buy it from a genuine site. Do not buy the product from Ajio app because the Cender is fake. After buying the product, your money will not be returned and you will not be able to do anything. Their customer support is also of no help.
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Good
Don’t send mee rong cooler ok
Well and good
App is improved with much flexible options
Horrible UX
The UI/UX has so many issues peppered all over the app. It’s just a sloppy work. Terrible experience using the app. Haven’t been this frustrated using an app in a while. Would never recommend anyone use it
Month-Long Scam Disguised as a Return Process
I have had the worst experience with Ajio and will strongly discourage anyone from trusting their return/refund system.
I placed an order on 22nd August and raised a return request since the size didn’t match. What should have been resolved in 7–10 days has now dragged on for almost a month with zero accountability from Ajio.
Ajio falsely marked multiple pickup attempts, but the delivery partner confirmed no one ever visited my address because Ajio has stopped servicing my locality.
Despite contacting customer support on calls, chats, LinkedIn, and Instagram, all I received were scripted apologies and false promises.
I was assured a pickup by 12th September, yet the item is still with me and no refund has been initiated.
This is not just poor service – it is misleading, exploitative, and a complete failure of Ajio’s CRM and logistics system. Holding my money for over a month without resolution is nothing short of harassment.
Ajio needs to be held accountable for:
Fake pickup attempts recorded in the system
Broken refund timelines
Zero transparency and responsibility
I am utterly disgusted by this experience. Unless Ajio fixes its refund policy, delivery distribution, and customer service, customers like me will continue to face this kind of exploitation.
Warning to others: Think twice before ordering from Ajio — if your return goes wrong, be ready for a long, frustrating, and unfair struggle.
I placed an order on 22nd August and raised a return request since the size didn’t match. What should have been resolved in 7–10 days has now dragged on for almost a month with zero accountability from Ajio.
Ajio falsely marked multiple pickup attempts, but the delivery partner confirmed no one ever visited my address because Ajio has stopped servicing my locality.
Despite contacting customer support on calls, chats, LinkedIn, and Instagram, all I received were scripted apologies and false promises.
I was assured a pickup by 12th September, yet the item is still with me and no refund has been initiated.
This is not just poor service – it is misleading, exploitative, and a complete failure of Ajio’s CRM and logistics system. Holding my money for over a month without resolution is nothing short of harassment.
Ajio needs to be held accountable for:
Fake pickup attempts recorded in the system
Broken refund timelines
Zero transparency and responsibility
I am utterly disgusted by this experience. Unless Ajio fixes its refund policy, delivery distribution, and customer service, customers like me will continue to face this kind of exploitation.
Warning to others: Think twice before ordering from Ajio — if your return goes wrong, be ready for a long, frustrating, and unfair struggle.
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Not Customer Friendly! Only Money Oriented!
Please do not - I repeat - Please do not buy anything from this app if you’re not sure about your size. I have always used Myntra and I’ve never faced any hassle with returning or exchanging but I just ordered second time from AJIO and it has shown its true colours!! I have got a good deal at lower price but the size was misunderstood and I tried to exchange it and it was showing not deliverable to my pincode but if I’m returning it and buying it again then it’ll get delivered!! I don’t know how is that possible and customer care executive has said that it’s a logistics issue that’s why it’s like this - And now the catch here is, if I buy the product again then the price has increased already so I have to buy it at higher price. Also the delivery fees and platform fees I have to pay separately again which they didn’t return while I’ve returned the previous product. You have to understand who are the stakeholders / brands associated with this app and you will realise why this app is so different from Myntra!! I regret using this app and diverting myself from Myntra!!
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FRAUD APP
Worst app ever. I bought shoes for 4700 rupees. Next day the price dropped to 3900 rupees. When you call customer care they say we can’t do anything. First I ever used the app and get the worst experience ever. So please think twice before you buy form these price fluctuation app
THINK BEFORE YOU BUY
THINK BEFORE YOU BUY
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More option
More variety
Froud app!
Ekdam bakwas shopping app hai ! Customer log ketna call karke bura bolte the!paise khata hai!
Pathetic customer service
I’m ordering from Ajio since last 2-3 years and there are some issues which I faced recently. I had ordered Gap trousers on 30th May 2025 and it was supposed to get delivered by 10th June and till 10th June the order was just and the confirmed stage and then raised a complaint after which they shifted the date to 16th June and still the product was at dispatched stage till 16th. Now this is very ridiculous feeling to follow up again and again. Now I have raised a complaint and what’s written is just response to the complaint will be provided by 24th June. Then I called at the customer care number and that lady has no idea how to resolve an issue. They have a pathetic customer service. This hasn’t happened for the first time. Their customer care people don’t know how to speak they’ll just say “yes yess i Understand “. To be honest they don’t understand anything. They are not that skilled sorry. There is no way they can resolve an issue.y order was prepaid and my money is at stake, which nobody cares about. Just having a big company which luxury brands doesn’t make you a good e-commerce platform….it is the service which makes you authentic and genuine which Ajio has clearly failed at.
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They are unable to deliver the customer's package within the stated time frame
