Bad payment handling
Considering current AI and product design capabilities, the overall UI/UX could be improved quite easily.
My main issue was the lack of proper onboarding. The app did not guide me to:
- add my address;
- top up my wallet;
- subscribe.
When I tried to subscribe after opening the app, it said that I needed to complete / fill in my account. However, I had to figure out myself where exactly to do that.
The same issue happened again with the wallet top-up: the app told me to “go there”, but did not make the process clear or intuitive.
And the final issue: after I actually made the payment to Al Ain Water, which I confirmed with my bank, the wallet balance did not update.
I made two attempts:
- AED 100 by entering card details through the website;
- AED 50 via Apple Pay.
I am writing this review 20 minutes after the transactions, and the wallet balance still has not changed.
Response from developer
Hi, sorry for the unpleasant experience you had with our app. We request you to upgrade the app to the latest version. Do write to us at help@alainwater.com or call 800 25246 if you still face any issue.
Delivery
Response from developer
Hello, we are sorry for your experience, can you please reach out to us with your order details on help@alainwater.com or call 800 25246 for us to resolve this at the earliest.
So slow in terms of getting an invoice
Delivery boy is fantastic
Delivery inefficient
Weekly water delivery
What’s app customer care need to improve
The worst I ever have seen
Stopped working following recent update
Difficult to change address
Beware of double charging
Very bad service.
Delivered Water was HOT!
Response from developer
We're sorry your water arrived hot. Please know that we go through rigorous quality checks to ensure the water you receive is of the highest standard and quality. While the recent hot weather might have affected its temperature during delivery, we assure you the water is safe and perfectly suitable for consumption. If you have any further concerns, please reach out to us at help@alainwater.com.
They told me they will deliver water today now they are saying we forget
Response from developer
We are so sorry to hear we forgot your water delivery today after promising it. That's completely unacceptable. Please email us right away at help@alainwater.com with your order details so we can urgently fix this for you to not encounter further issues
Wrong water bottles
Response from developer
We sincerely apologize for the unacceptable repeated issues: missing bottles and receiving normal water instead of Al Ain Zero. We're launching an urgent investigation to sort this out. Please contact us immediately at 800 25246 (ALAIN) or email on help@alainwater.com so we can correct your order and prevent this from happening again.
Doesn’t work?
New Improved App Experienced
Review for Al Ain Water Distribution
Terrible App – 4 Years of ….
The app freezes after entering the OTP code, leaving you waiting indefinitely. Turns out, the developer decided to disable automatic login and hide the “Sign In” button behind the keyboard.
And another thing—after four years, they still haven’t fixed the map functionality or address input. LIWAN is a well-known area, yet your app continues to list it as Silicon Oasis.
Absolute disappointment.
