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Al Ain Water - Water Delivery

Al Ain Water - Water Delivery

#1 Bottled Drinking Water UAE

354 ratings
68 reviews
💪 Health & Fitness
🍔 Food & Drink
Free

Details

  • Released
  • Updated
  • August 24, 2020
  • May 28, 2026

Features

Developer

Agthia Group PJSC
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Al Ain Water - Water Delivery screenshot #1 for iPhone
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Al Ain Water - Water Delivery screenshot #4 for iPhone
Al Ain Water - Water Delivery screenshot #5 for iPhone
Al Ain Water - Water Delivery screenshot #6 for iPhone
Al Ain Water - Water Delivery screenshot #7 for iPhone
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Reviews summary↘︎
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❓5 answered
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📦~ in 2 weeks
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About

Effortlessly order bottled drinking water for convenient home delivery. Enjoy flexible subscription plans, exclusive rewards, and secure payment options. Get your daily hydration with ease.

✓Easy online ordering
✓Personalized delivery options
✓Exclusive discounts
✓Secure payment methods
✓24/7 customer support
✓Rewards program
Show original description

What users say

Summarized from real user reviews of Al Ain Water. Based on 354 reviews and a 4.5/5 average, it highlights the 6 positives and 12 negatives reviewers mention most about this Food & Drink app.

Positive things

  • 🚀Convenient weekly water delivery service
  • 👍Excellent customer service with attentive drivers
  • 💡Innovative digital water delivery solution
  • ✨Improved app design in recent updates (v7.0)
  • 🎯Seamless ordering process with few taps
  • 😊Friendly and professional delivery team

Negative things

  • 🐛App crashes and freezes frequently
  • ⏱️Extremely slow delivery times (weeks delay)
  • 💳Double charging issues (wallet + credit card)
  • 🚫Unresponsive customer support
  • 🗺️Inaccurate address mapping and location selection
  • 💰Wallet balance display inconsistencies
  • 🔐Security concerns with payment processing
  • 📱Poor user interface and cluttered design
  • ❌OTP generation and login failures
  • 🚚Wrong products delivered
  • 🌡️Hot water delivery (safety concern)
  • 🔄Address change complications causing order cancellations
See all reviews

What's New in Al Ain Water

8.1.4

May 28, 2026

- Minor performance enhancements and UI improvements for a cleaner look.

User reviews

Most RecentHighest RatedLowest Rated

So slow in terms of getting an invoice

I use this application for my work and every time I top up the wallet I don’t get any invoice when I asked for an invoice it takes more then 2 weeks and still no updates
oumansour nezhaoumansour nezha

Delivery boy is fantastic

Delivery boy ramesh is very responsive
Ramachandran DSRamachandran DS

Delivery inefficient

They don’t respond to their complaints. It takes weeks before you get the delivery after requesting it.
Ahmad from DubaiAhmad from Dubai

Weekly water delivery

We have been using this service for quite a while now in Jumeirah Islands, and have to say the service is excellent. Our driver even puts our new bottle into our garage if we have left it open to save us carrying it.
GPagedxbGPagedxb

What’s app customer care need to improve

need to improve response
EledathfEledathf
See 63 more reviews

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Al Bayan Water
Al Bayan Water

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Agthia Shop
Agthia Shop

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User experience

🐞

Reported Bugs

14 issues

App freezes after OTP entry with hidden sign-in button

Bug

Keyboard hides submit button on iOS

Bug

Wallet balance shows correctly in wallet section but zero at checkout

Bug

Refresh button stuck on 'Loading' state

Bug

Map functionality lists wrong area names (Silicon Oasis instead of LIWAN)

Bug

App crashes when opening wallet section

Bug

Forced update loop (prompts to update even after updating)

Bug

OTP not received or generated

Bug

App closes on mobile number input

Bug

Slow performance and lag throughout app

Bug

Address not populating correctly from map pin

Bug

Minimum top-up requirement (100 AED) not reflected immediately

Bug

Location pin doesn't accurately populate address

Bug

App doesn't allow completion of login after address update prompt

Bug
✨

Requested Features

8 requests

Wallet fund withdrawal option

Feature

Manual address entry instead of forced map selection

Feature

Automatic login functionality

Feature

Updated location database (LIWAN, Rabdan, Al Reem Island)

Feature

Delivery date selection and guarantee

Feature

Voice support option for customer service

Feature

Dark mode for app

Feature

Real-time delivery tracking

Feature

FAQ

What does the Al Ain Water app do?

The Al Ain Water app allows users to easily order bottled drinking water for home delivery. It offers a wide selection of water options, flexible subscription plans, and a rewards program for customers.

What are the key features of the Al Ain Water app?

Key features include easy online ordering and tracking, personalized delivery options, exclusive discounts and promotions, secure payment methods, and 24/7 customer support. Users can also earn and redeem rewards.

How much does the Al Ain Water app cost?

The app itself is free to download and use. The cost is associated with the purchase of bottled water and any associated delivery fees, which can be managed through subscription plans.

Where is the Al Ain Water app available?

The app is designed for users in the UAE, offering trusted water delivery services within the country. It is compatible with mobile devices for convenient ordering.

What are the benefits of using the Al Ain Water app?

The app provides convenience through easy ordering and flexible delivery schedules. Users can also benefit from exclusive rewards, discounts, and secure payment options, ensuring a hassle-free hydration experience.