Doesn’t work.
I’ve been sat here for an hour trying to log into my account. This authentication app doesn’t work. It’s so frustrating! We shouldn’t have to deal with this! I need to access my account but because I changed my phone I had to re register. An absolute nightmare!
Al-Rayan Bank Authenticator app
Just spent a third soul-sucking fruitless session with customer service trying to access my fixed term deposit account. I still cannot proceed and access my account. I note this app scores 1 star!
Who was the genius who insisted this was superior to what all other banks do and simply send a 6-digit authentication code for us to submit and then access our account??
I shall wait until November 2025 when my fixed term deposit matures and hope management has seen the light and dispensed with this system. Otherwise I will have to try again, withdraw all my fund and never go near Al Rayan Bank again! Your love affair with digital access is pathetic!
Dr Grant Benfield
Who was the genius who insisted this was superior to what all other banks do and simply send a 6-digit authentication code for us to submit and then access our account??
I shall wait until November 2025 when my fixed term deposit matures and hope management has seen the light and dispensed with this system. Otherwise I will have to try again, withdraw all my fund and never go near Al Rayan Bank again! Your love affair with digital access is pathetic!
Dr Grant Benfield
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Dreadful
Hard, inconvenient and highly not intuitive. Device registration is the hardest part and is not well described anywhere. No help or guidance to use this rubbish.
Can’t login
Neither the app nor the desktop version allows you to log in, likely due to an authentication issue with the main server. They are pushing customers to use their digital platform, which isn't functioning properly. It's baffling how this bank operates with such decision-makers at the top.
Worst app and bank
I can’t access by bank accounts because this piece of **** app won’t even open!
