Terrible coverage
Basic blood work for annual preventative care not covered. Denied my claim including Lipid profile.
Coverage is awful
BCBS covers nothing. Everything is an excuse of why they don’t cover it. Investigational? What even is that? What do I pay for. I used to tell everyone how great BCBS is but no more. I will be choosing the other option through my employer during my enrollment period
My Experience with Blue Cross Blue Shield
I am extremely frustrated and disappointed with how Blue Cross Blue Shield has handled my situation. This has been ongoing since October 2025, when I was forced to undergo an out-of-network surgery due to medical necessity. I submitted a claim for approximately $9,500 and provided all of the required documentation, yet I have continued to struggle to get a clear answer regarding the status of my claim.
After months of dealing with this, I should not have to repeatedly contact my insurance company just to receive basic information about a claim that I properly submitted. The lack of communication and transparency has been incredibly frustrating, especially considering the circumstances surrounding my surgery and the significant amount of money involved. I expect better from my insurance provider and want this matter addressed promptly.
After months of dealing with this, I should not have to repeatedly contact my insurance company just to receive basic information about a claim that I properly submitted. The lack of communication and transparency has been incredibly frustrating, especially considering the circumstances surrounding my surgery and the significant amount of money involved. I expect better from my insurance provider and want this matter addressed promptly.
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Love the policy
I hate having to verify every stinking time on the same device. But I love the policy. I don’t like the insurance company thinks they are smarter
Than my Dr
Than my Dr
Not good
After verifying myself with a text message code, it won’t let me sign in to my account, just saying that that BCBS cannot fulfill that request right now. This seems to happen at the only times you need to view your account.
I hate blue cross
Blue cross is evil.
Hard to find a Dr
Try finding a Dr on this app. Crazy format. Filter doesn’t work very good. iPhone app impossible to search. iPad a little better.
Auto pay was off
I set up for auto pay and it didn’t debt my account. It was off.
July version sucks
Current version got rid of the easy access deductible and out of pocket numbers
Shame on you!
Shame on you!
My medication that I’ve been taken for years for diabetes is costing me $650.00 + ???
My medication that I’ve been taken for years for diabetes is costing me $650.00 + ???
Right at my finger tips
The Alabama Blue has made my life so easy when I am trying to find out information on claims, referrals, changing primary physicians and more.
I like being able to setup my payments automatically and changes when I need to make them without hassles.
Please don’t change a thing.
Thank you,
I like being able to setup my payments automatically and changes when I need to make them without hassles.
Please don’t change a thing.
Thank you,
Prescriptions
I have to pay full price for my prescription’s upon pickup. Then apply for reimbursement online and it takes weeks to get my $ back.
Rewards?
App is amazingly unintuitive and difficult to use.
Apparently i get rewards at some point? But there is no way to redeem them? Seems usefull :/
Apparently i get rewards at some point? But there is no way to redeem them? Seems usefull :/
Old app was much better
I cannot get in to see other dependents ! Ridiculous
Useless
This app does not help you find providers. Does not let you see your claims. It just has you log in over and over and shows your policy number but there is no actual benefit to using it. I’ve never seen a states blue cross blue shield this pathetic.
Bad
Horrible user interface. Incredibly confusing to find what you are looking for.
Drew
Not covering treatment
Thank you
Very easy to use the app, I have sent a few messages to blue cross and blue shield. They have always responded within a reasonable timeframe. I am very satisfied with our blue cross and blue shield of Alabama health insurance. My wife has had a lot of health issues lately and it’s been a long process. I appreciate how much BCBS has helped. Thanks so much.
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They can’t even update anything
We have been talking to these people for weeks telling them that our app shows nothing, even there system showed nothing, yet we have almost met out deductible, out of pocket, and family out of packet. It still says $0.00. App is a joke
Bad customer service
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