Super User Friendly
Response from developer
Hello. Thank you for taking the time to leave a 5-star rating and review of Member app. We're happy to know that you find Member app easy to navigate and impressed with the response times. Thank you. - Don
Terrible app
Response from developer
Hello. Sorry to hear about your experience using Member app. For the double entry and inconsistent values, can you please send us additional information appfeedback@ab.bluecross.ca so that we can investigate. Thank you. - Don
Terrible
Response from developer
Hello. Sorry to hear about your experience using Member app, particularly in signing in . Please give us an opportunity to improve Member app. If you can please send us additional information appfeedback@ab.bluecross.ca - Don
Two Major Issues
Doesn't always work
Claim submitting
Response from developer
Hello Irfan Suri. Thank you for sharing your claims experience with Member app. We're happy to know the claim was processed in a timely manner. Thanks. - Don
App is slow
Response from developer
Hello. Thank you for providing feedback about Member app, particularly your experience in submitting multiple claims. We will be working on improving the claim submission to make it simpler. - Don
Low tech
Response from developer
Hello. Thank you for the rating and review, particularly the feedback regarding the inconvenience of hitting back after submitting a claim. We'll provide this feedback to the team so that we can continually improve Member app. If you have additional comments or suggestions, please send them to appfeedback@ab.bluecross.ca - Don
Disappointed
Response from developer
Hello Jenn Starkie. Sorry to hear about your experience using Member app. Please give us an opportunity to improve Member app. If you can please send us additional information about the time out to appfeedback@ab.bluecross.ca - Don
Claim
Response from developer
Hello. Thank you for sharing your experience using Member app. We're happy to know that you find it easy and fast to submit your claims. Thanks. - Don
Easy to use
Response from developer
Hello. Thank you for taking the time to provide a review and rating for Member app. Thank you for sharing your experience, particularly submitting expenses online. - Don
Auto log out problems
Response from developer
Hello. Sorry to hear about your experience using Member app. Please give us an opportunity to improve Member app. If you can please send us additional information about the freezing and log out to appfeedback@ab.bluecross.ca - Don
Glitchy and missing claims ticker
Response from developer
Hi! We would like to investigate the problem you are experiencing with the contact form. Please email us at appfeedback@ab.bluecross.ca so we can gather more details. Thank you for the feedback! - Sam
Drug Submissions for Linked Blue Cross Accounts (Seniors Plan & a Group Plan)
On the first screen, there should be a pop-up explanation for the “total paid” … that it really wants the total COST of the prescription before another payouts were made. And, on the final screen before submitting the claim (the verification screen), it should include the amount I am actually requesting (the SUM of the total prescription cost minus the amount paid by “ABC” Seniors plan).
My Experience: I prepared my claim three times not sure how to enter the dollar amounts on the first page and then, on the last/verification page, it didn’t give me any insight as to how the system was going to calculate it all.
The first time, I thought I should enter the full cost of the prescription , but then on the final screen it appeared that I was asking for the full amount so I deleted that claim before submitting it. I prepared a second claim but when I submitted that one, I only knew I did it wrong after submitting it - when i got a note saying I was getting $0.00 back. So, I had to do it all over again.. for a third time.
Thank you.
Response from developer
Hello. Thank you for taking the time to provide a rating and review of Member app. The details about your experience and suggestions are really appreciated. I will forward the information to our team to improve the claims experience. Thank you. - Don
Clicks don’t work well
Response from developer
Hello. Sorry to hear about your experience with Member app. If you can provide us an opportunity to improve this feature, can you please provide additional information to appfeedback@ab.bluecross.ca. We want you improve everyone's experience using Member app. Thank you. - Don
Makes the same mistake over and over
Response from developer
Hello. Sorry to hear about the claim submission problem you are experiencing when using Member app. Can you please provide us the opportunity to resolve the problem with Member app, if you can please send us additional information to appfeedback@ab.bluecross.ca. We can investigate the problem and identify a solution to fix Member app. Thank you. - Don
Easy claim
Response from developer
Hello Edong Dantes. We're happy to know you are using Member app to submit your claim online. We're always looking for ways to improve Member app. Thank you for leaving a rating and review. - Don
Need to update their prices big time
Most of the services are not covered, need to pay out of pocket for almost everything.
Doina Wagner
I claim my husband massage therapy to my insurance (because he spent already all his money)it’s a month I didn’t receive any money back and any answer
