Alberta Blue Cross® User Reviews

Name: Alberta Blue Cross®—member app
Rating: 4.7 (55 reviews)

Alberta Blue Cross®—member app

ABC Benefits Corporation

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience45.3% of reviews

Neutral11.6% of reviews

Negative experience43.2% of reviews

~ Based on 95 written reviews from the US App Store.

Is Alberta Blue Cross® Safe?

Alberta Blue Cross®—member app appears safe based on user ratings. AppsHunter Safety Score for Alberta Blue Cross® is 88/100.

This assessment is based on 55 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.5% of ratings point to a safe experience

1.8% of ratings suggest some concerns

3.6% of ratings point to a risky experience

~ Based on 55 App Store ratings for Alberta Blue Cross®.

Is Alberta Blue Cross® Legit?

Alberta Blue Cross®—member app appears to be a legitimate app. AppsHunter Legitimacy Score for Alberta Blue Cross® is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

App freezes up

After I put in log in info it freezes up

davey2716

a month ago

Glitchy

Works ok. Glitches a lot especially selecting the account at startup. Interface is “meh” for lack of a better term!! Can be a lot better.

rifflix

a month ago

Response from developer

Hello. Thank you for sharing your experience with Member app. The team is always working to improve our members' experience. If you have other suggestions, please contact us at appfeedback@ab.bluecross.ca Thank you. - Don

Add more insurance companies to the options

The app is fine but for me to need to call in about a claim just because you don’t have the insurer as an option, that’s ridiculous, it’s a simple fix on your end with a drop down box. Like come on, when phones are busy and kick me off, just update the insurers. It’s not my problem if an insurance company buys out another or names change.

Jimothy7_

a month ago

Response from developer

Hello. Sorry for hear about your experience using Member app, and the inconvenience for you to phone about this problem. We will review this experience and identify ways for improvements. Thanks. - Don

Excessive updates

Every time I open this app to us it I have to update it. Why every mth makes no senses and is so annoying

Maegan Yaceyko-Devlin

a month ago

Response from developer

Hello. We apologize for the inconvenience for requiring Member app to be updated. Updating member app is required because some fixes and improvements require downloading and installing the latest update. If it helps, there is a feature in iOS where applications can be automatically updated when a new version is in the app store. Thanks. - Don

Confused to use

Confused to understand the terms and every small amount of claims needed to submit a photo as supporting, which is really inconvenient. Just protect insurance company’s interest but ignoring client’s satisfaction.

Paulli2046

a month ago

No longer works

Used to be a good apo but since June 2026 it doesn’t work. I did all suggestions the website suggest & crashes after sign in.

Cool Katie64

2 months ago

Response from developer

Hello. Sorry to hear about your experience with Member app iOS. Can you please send us additional details to appfeedback@ab.bluecross.ca Thank you. - Don

Easy to use

Always easy to submit claim and add appropriate documentation

Poohbear155

2 months ago

Response from developer

Hello. Thank you for sharing your experience using Member app. We're glad that you find it easy to submit claims and documentation. Thank you. - Don

Freezing

Something has happened to this app. It WAS excellent but now it freezes. It won’t let me go past “we are getting things ready for you”. I have deleted the app and reinstalled. Still doing the same thing. Very frustrating!

Canavra

2 months ago

Response from developer

Hello. Sorry about your experience with Member app. The team is currently investigating this issue. If you are able share additional information, please send it to appfeedback@ab.bluecross.ca Thank you. - Don

Super User Friendly

This app is incredibly easy to navigate and I find response times to be impressively swift. Also always easy to reach someone to discuss a question about benefits.

1Jasminejones

3 months ago

Response from developer

Hello. Thank you for taking the time to leave a 5-star rating and review of Member app. We're happy to know that you find Member app easy to navigate and impressed with the response times. Thank you. - Don

Terrible app

Double enters things and so inconsistent the values reimbursed

Firetec ak 47

4 months ago

Response from developer

Hello. Sorry to hear about your experience using Member app. For the double entry and inconsistent values, can you please send us additional information appfeedback@ab.bluecross.ca so that we can investigate. Thank you. - Don

Terrible

Can never get it to work try to sign in says it’s wrong password when using computer. Change it then still says wrong. The mobile app starts to log you in then says oh we thought you left. Then you cant log in. Ridiculous.

Scrambler cutie

4 months ago

Response from developer

Hello. Sorry to hear about your experience using Member app, particularly in signing in . Please give us an opportunity to improve Member app. If you can please send us additional information appfeedback@ab.bluecross.ca - Don

Two Major Issues

The ios app overall isn’t bad, the dev just didn’t implement saved password triggering so you have to manually click on the login boxes when you open the app and also the dev also didn’t name the app correctly in the app store, so the app name is all janky and cut off with lowercase words (needs to be fixed).

DwightManfredi

4 months ago

Doesn't always work

When it works, it's great, but when issues arise, it can be challenging. There have been numerous instances where troubleshooting did not resolve it, and entering the information into the app over and over again is extremely frustrating. When I contact Alberta Blue Cross for support, they are often quick to suggest checking for updates or trying solutions I have already attempted. It is never their fault.

MapleJack

5 months ago

Claim submitting

Excellent App to process a claim in just couple of minutes.

Irfan Suri

5 months ago

Response from developer

Hello Irfan Suri. Thank you for sharing your claims experience with Member app. We're happy to know the claim was processed in a timely manner. Thanks. - Don

App is slow

Takes to long to submit multiple claims!

Armozak1973

6 months ago

Response from developer

Hello. Thank you for providing feedback about Member app, particularly your experience in submitting multiple claims. We will be working on improving the claim submission to make it simpler. - Don

Low tech

App has poor back buttons - why should I have to hit back buttons after completing a claim submission just to get out of the system or get to the home page. Stupid and clunky in this day and age - get smart get sharp!

Matakoz

6 months ago

Response from developer

Hello. Thank you for the rating and review, particularly the feedback regarding the inconvenience of hitting back after submitting a claim. We'll provide this feedback to the team so that we can continually improve Member app. If you have additional comments or suggestions, please send them to appfeedback@ab.bluecross.ca - Don

Disappointed

The app times out a lot, randomly kicks you out and generally doesn’t work well.

Jenn Starkie

7 months ago

Response from developer

Hello Jenn Starkie. Sorry to hear about your experience using Member app. Please give us an opportunity to improve Member app. If you can please send us additional information about the time out to appfeedback@ab.bluecross.ca - Don