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Pacific Blue Cross Mobile

Pacific Blue Cross Mobile

by Pacific Blue Cross

33 ratings
203 reviews
🌟 Lifestyle
🏥 Medical
Free

Details

  • Released
  • Updated
  • January 3, 2013
  • October 9, 2026

Features

Developer

Pacific Blue Cross
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Pacific Blue Cross Mobile screenshot #1 for iPhone
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About

Manage your health benefits, submit claims, and access your membership card. This app also allows you to purchase travel and health insurance, and find network providers for convenient care.

✓Review member coverage
✓Submit and view claims history
✓Access membership card
✓Find network providers
✓Buy travel insurance
✓Buy health & dental insurance
✓Health & wellness tips
Show original description

What users say about Pacific Blue Cross Mobile

Reviews of Pacific Blue Cross Mobile are mostly negative: the Medical app is rated 3.8/5 from 33 App Store ratings. What users like most: easy claim submission process, quick reimbursement times. Top complaints: frequent app crashes and freezing, slow loading times. Summarized from real user reviews.

Positive things

  • 👍Easy claim submission process
  • 🚀Quick reimbursement times
  • 📱Simple navigation for checking benefits
  • 💾Saves provider information
  • ✅Instant eligibility feedback on claims
  • 🎯Step-by-step instructions
  • 📧Email receipt integration

Negative things

  • 🐛Frequent app crashes and freezing
  • ⚠️Slow loading times
  • 🔄Constant mandatory updates required
  • 😕Poor user interface design
  • 🔐Login and authentication issues
  • 📝Confusing claim form wording
  • 🔍Provider search functionality broken
  • 📱Text overlapping and display issues
  • ❌Inconsistent provider saving
  • 🚫Limited coverage options in app
  • ⏱️Long claim processing delays
  • 🔧Outdated technology (Touch ID only)
  • 📋Repetitive data entry required
  • 🎨Poor iPad compatibility
  • 💔Difficult account activation process
See all reviews

What's New in Pacific Blue Cross Mobile

3.1.78

October 9, 2026

What's New in Version 3.1.78 - Various minor bug fixes and improvements.

User reviews

Most RecentHighest RatedLowest Rated

Not user friendly

Would be nice if system would save repeat medication information so it wasn’t so repetitive!
catferriscatferris

Annoying

Are the devs who update this app every other day trying to find a way to justify their jobs? This is a joke. No need for the constant updates. Get it right the first time.
Pearza89Pearza89

Can’t upload claims

All of a sudden. nothing is supported.
Ami is awesomeAmi is awesome

Doesn't download app, cannot put in claims

Terrible
SuziBScNSuziBScN

Does not work

It won’t log out in. All the id information and passwords that work on the website DO NOT WORK ON THE APP. And it can’t be fixed because when you call they just hang up on you automatically because they have “higher than normal call volumes”.
Not a fan 4Not a fan 4
See 198 more reviews

Developer apps

My PBC Benefits
My PBC Benefits

by Pacific Blue Cross

🏥 Medical

(20)

See developer apps

User experience

🐞

Reported Bugs

18 issues

App won't load or displays loading circle indefinitely

Bug

Login fails or shows 'activate account' without activation option

Bug

Provider additions don't save or save inconsistently

Bug

Text overlapping and cut-off display elements

Bug

Agree/consent button not visible or clickable

Bug

Dropdown menus overlap and are difficult to select

Bug

App crashes when submitting claims

Bug

Biometric login (Touch ID/Face ID) not functioning

Bug

Update process fails, preventing app access

Bug

Benefits won't load after login

Bug

Connection error messages despite working internet

Bug

Duplicate providers appearing in list

Bug

Claim categories blurred or unreadable

Bug

iPad display issues with missing elements

Bug

Password autofill causing login field errors

Bug

Dark mode rendering text invisible

Bug

Service offline errors on login

Bug

Claim submission stuck on terms page

Bug
✨

Requested Features

16 requests

Face ID and biometric authentication support

Feature

PDF file upload capability (not just photos)

Feature

Apple Wallet integration

Feature

Mileage claim submission

Feature

HSA claim submission via app

Feature

Full-screen iPad support

Feature

Automatic form field population

Feature

Better provider lookup with provider numbers

Feature

File upload beyond photos

Feature

Dark mode with readable text

Feature

Password save functionality

Feature

Ability to delete old providers

Feature

Multiple claims to same provider

Feature

Out-of-province provider support

Feature

Deferred update option

Feature

In-app update feature (not App Store redirect)

Feature

FAQ

What can I do with the Pacific Blue Cross Mobile app?

The app allows you to manage your health benefits, review your coverage, submit claims, and view your claims history. You can also access your membership card, find network providers, and purchase travel and health insurance.

How do I buy insurance through the app?

The app provides options to buy Canada's most trusted brand in travel insurance, as well as health and dental insurance. You can easily navigate to the purchasing sections within the app.

Is the app free to use?

Yes, the Pacific Blue Cross Mobile app is free to download and use. There are no in-app purchases or ads mentioned in the provided description.

What are the benefits of using the app for travel insurance?

For travellers, the app offers the fastest way to buy and manage your travel insurance. It provides convenient access to policy details and purchasing options.

Can I find healthcare providers using this app?

Yes, the app helps you find Insta-Claim providers and Preferred Pharmacy Network locations. This makes it easier to access services within your network.