Not user friendly
Would be nice if system would save repeat medication information so it wasn’t so repetitive!
Annoying
Are the devs who update this app every other day trying to find a way to justify their jobs? This is a joke. No need for the constant updates. Get it right the first time.
Can’t upload claims
All of a sudden. nothing is supported.
Doesn't download app, cannot put in claims
Terrible
Does not work
It won’t log out in. All the id information and passwords that work on the website DO NOT WORK ON THE APP. And it can’t be fixed because when you call they just hang up on you automatically because they have “higher than normal call volumes”.
Terrible
Terrible
Constant updates
I appreciate the updates, however it looks like every time I want to log in there is one and it doesn’t let me log in if I don’t update, which is annoying and time-consuming. Please, make the updates more consistent or let users use the app even if it’s un updated for at least for a while before making the app “out of date, you need to update to log in”
Update: It’s been 10 days from my initial review and again I need to update the app to use it! What a waste!
Update: It’s been 10 days from my initial review and again I need to update the app to use it! What a waste!
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Worst app I’ve experienced in some time
This app has very little pertinent information to my insurance coverage. It’s a joke. You’d think a company as big as blue cross would produce an app that has your coverage’s listed in an easy to understand and navigable format.
Absolute garbage
The app has not seen a significant update since I first downloaded it more than 10 years ago. No support for face recognition, limited options for viewing your plans, profiles, etc. Coverage from PBC is good, but this app shows they don't care about being digitally relevant. Pathetic.
My provider list issue!!!!!
Keep not displaying my providers when submitting claims. Then when I have to re enter my provider’s info every single time, there is tons of same info appearing in my provider’s list. Seriously can someone fix this!!!!!
Logging problem.
The app is not allowing iPhone users to enter a hyphen (-) symbol. For the ID number.
Benefits tab doesn’t load
The benefits tab won’t load at all, just a spinning loading image. It’s been like this for a while now and never been fixed. It used to work fine.
Does not support pdf files
I was submitting my claim with this app but for whatever reason either the app developer or PBC decides to only accept images for supporting documents?! Someone thought it would be a great idea to have to print out a pdf receipt just to take a picture of it to upload? Not accept the actual pdf receipt created by the service provider is mind boggling.
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Link
Updates too often to NOT link you to the App Store page when you’re forced to update the app
Login
Login for this app sucks. It does not recognize Face ID only thumbprint I'm operating on the latest Apple device and it keeps asking for a thumbprint.
ADD FACEID
Isn’t it time the app should add face id for login??
Works when it feels like it
Have been forced to use this app because employer uses this company.
The app loads at the speed of smell if it loads at all. Putting in claims is quick and easy - if the app actually feels like working that day. Otherwise you’ll watch the loading animation spin for hours or just get blank menu screens that you need to put in a claim.
But they have their money so what do they care?
The app loads at the speed of smell if it loads at all. Putting in claims is quick and easy - if the app actually feels like working that day. Otherwise you’ll watch the loading animation spin for hours or just get blank menu screens that you need to put in a claim.
But they have their money so what do they care?
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Benefit tab broken
Won’t let me press on which benefit to even submit my claim
Terrible
The app doesn’t let me check my benefits. It gets stuck on the loading screen with the loading icon spinning endlessly, and I can’t access the information I need. Please fix this issue.
Useless
This app takes forever to load benefits—and that’s when it doesn’t just straight up error out altogether. All of their “bug fix” updates either fail to fix the actual bugs or break it worse in new ways too.
