System Downgrade
Prior to the recent system update, the platform was already very difficult to use. It only allowed one login at a time, and we were repeatedly given explanations as to why this could not be corrected, which was frustrating and limiting.
Unfortunately, the new system has introduced an entirely different set of concerns. The user interface feels bloated and confusing, relies heavily on outsourced links, and basic functions are missing or unreliable. We cannot easily view statements, access our 1099, or consistently log in without issues. Logging in is especially unreliable and often feels hit or miss.
Overall, this feels like a major step backward rather than an improvement. From a customer perspective, it is disappointing and concerning that such a critical system was replaced with something that appears unfinished and poorly implemented. It creates the impression that expectations were oversold and the final product did not deliver.
We want to trust and rely on our bank’s systems, but this experience has made that increasingly difficult. We sincerely hope these issues are acknowledged and addressed quickly, because in its current state, the system is causing more stress than convenience.
Unfortunately, the new system has introduced an entirely different set of concerns. The user interface feels bloated and confusing, relies heavily on outsourced links, and basic functions are missing or unreliable. We cannot easily view statements, access our 1099, or consistently log in without issues. Logging in is especially unreliable and often feels hit or miss.
Overall, this feels like a major step backward rather than an improvement. From a customer perspective, it is disappointing and concerning that such a critical system was replaced with something that appears unfinished and poorly implemented. It creates the impression that expectations were oversold and the final product did not deliver.
We want to trust and rely on our bank’s systems, but this experience has made that increasingly difficult. We sincerely hope these issues are acknowledged and addressed quickly, because in its current state, the system is causing more stress than convenience.
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Old one better
This one is fine, but the lack of opening the app with Face ID when the old version had that is ridiculous. Add the Face ID back.
So far, so good
Easy log in and nice new, fresh look. I like being able to customize my account names and making some favorite. One of my accounts shows two different balances, hope they figure it out soon.
Works fine
Downloaded and had it up and running in a few minutes. Does everything I need it to do with no problems.
Outdated
Outdated.
