Ok when it works properly
They recently fixed a bug preventing history from working so that’s a positive. However scheduling is still hit or miss if it’s going to work or not. Sometimes it changes settings like it’s supposed to, but the next schedule to put it back to “normal” doesn’t work. Sometimes it doesn’t change the settings at all. Without this function working it kind of makes scheduling pointless.
Show more
Best air purifiers!!
I have a few other air purifiers, which are good, but one of the most popular other models is much louder — plus it app it’s terrible certainly comparison to this one. The pink noise thing here is real. The units are very easy to onboard and they work extremely well. The app is utterly fantastic. I don’t know why it has such a low rating. It’s very well designed easy to get around and it’s just getting better. If you’re looking for an air purifier look no further. I evaluated a dozen of the top ones and again I have several other brands but this one is by far the best!!
Show more
App update crashes on start
I was prompted to update the app this morning. I checked out the dev notes and clicked update. I no longer have a working app. It vanishes on start up. No error. No warning. I see the app start. The logo appears. And woosh! It's gone. No more convenience for me. No more managing my device from mobile. Another unnecessary digital disappointment disguised as an update.
Show more
Fix the app
Since the last iOS update the schedule and graph are broken. I love our air purifiers but the app is poorly maintained. Either Alen and/or their developer are asleep at the wheel. It’s not the first time an update has broken features.
Achilles Heel
The biggest issue holding back the Alen air cleaner is the worthless app.
Customer service doesn’t understand the app and can’t help, while the people who we are told are working on the app won’t speak to the users.
The scheduling feature some times works, but just as often doesn’t. In addition when the time changed for daylight savings time, I had to reprogram the scheduled times because the app couldn’t automatically adjust.
The readings on the app are questionable at best, and seem to change as time goes on. If you check the readings, and then check the readings for the same time and date a few days later, the numbers are often different. No one seems to be able to say which readings are the correct numbers.
The most recent OS update broke the graphing function altogether.
Everything is supposed to be fixed with the next app update, even though they didn’t appear to know some of the problems even existed.
And of course that magic update has been promised for months now, with no expected release date in sight.
Customer service doesn’t understand the app and can’t help, while the people who we are told are working on the app won’t speak to the users.
The scheduling feature some times works, but just as often doesn’t. In addition when the time changed for daylight savings time, I had to reprogram the scheduled times because the app couldn’t automatically adjust.
The readings on the app are questionable at best, and seem to change as time goes on. If you check the readings, and then check the readings for the same time and date a few days later, the numbers are often different. No one seems to be able to say which readings are the correct numbers.
The most recent OS update broke the graphing function altogether.
Everything is supposed to be fixed with the next app update, even though they didn’t appear to know some of the problems even existed.
And of course that magic update has been promised for months now, with no expected release date in sight.
Show more
No graphs
Unfortunately, since the last iOS update, the app no longer shows the history graphs of indoor and outdoor levels. Only the current numbers are given.
Broken Graph
The graph disappeared. How am I supposed to know that it is tracking the air quality if the graph is blank in the app?
Great air filters, but awful app
The air filter devices work great but they will not connect to the app at all. The instructions that you can find online and through the app do not work. Obviously, they are not keeping up with the new operating system systems on the iPhone. Do not expect to connect these at all to the app. If you have these air filters, don’t even bother downloading the app.
Show more
Graph
The graph just disappears sometimes. It’s still monitoring the air quality, as far as I can tell, but the graph disappearing is annoying. I’ve tried deleting the app and reinstalling, among other things, but I doesn’t fix the problem
App logs out for “security reasons” all too often
Please consider adding two factor authentication instead of automatically logging the users out every month. It’s really annoying.
Worst app ever
Keep disconnecting. So frustrating.
Actually a Good App
Way too many low star haters. The app has gotten pretty good actually.
Terrible app
Will not connect
Lots of glitching
Dashboard glitches every time I open the app.
Okay app but a lot of bugs
It constantly delete my added device and schedules for no reason after a few weeks and I have to re-add the device manually with WiFi. Please fix the bugs!
Tech screws up again
Am guessing they wasted some money trying by integrate AI into their app and tracking air quality and it is an utter failure. No one in Jaipur and keep getting random “dander” alerts. Never received them before until the “updated” their app. Makes the app useless with the wasteful notifications. Obviously they don’t use their own app or air filters or they’d not have this be so annoying.
Show more
Won’t pair
This isn’t a user error the app won’t connect to my air purifier. I’m not the only one having issues
The app is getting better.
The app has improved overtime. There’s now more functionality for every sensor and the user interface is easier to understand.
The notifications function also works well and let me know if there are problems with my air quality. Keep up the good work.
The notifications function also works well and let me know if there are problems with my air quality. Keep up the good work.
Fully functional and fairly simple to use
I’ve been using the Alen app with my 45i purifier for the last few years and have had very few issues overall. The app isn’t terribly intuitive and I had to spend some time teaching my mom how to use it for her Alen air cleaner, as the main Home Screen has no clear way to access the controls for the cleaner. Once you find it, managing the controls is pretty straightforward and communicates well with the cleaner. The app does log you out every once in awhile and forces you to log back in, which can be frustrating. It does notify me when my air cleaner is detecting high levels of pollution, but tends to run on a 30-60 minute delay after the fact.
It serves its purpose to control the air cleaners remotely but many features still need work.
It serves its purpose to control the air cleaners remotely but many features still need work.
Show more
Nice Features
I love this App. It gives just the right amount of information for me. If I could change one thing, I would develop the app to work on all phone formats. I use a Galaxy Z fold and it recognizes it as a tablet. The app is not compatible with at tablet.
