Constantly drops my appliances and forgets registration information
I am going crazy with this app. It keeps dropping my appliances and requesting me to re-enter registration information over and over and the support just tells me to turn off the breaker pannel and turn back on which supposedly will push some firmware and keeps repeating the cycle again. I have 4 appliances, Subzero tower refrigerator and freezer, beverage center and Wolf dual fuel range; which are not cheap and gives me this kind of performance. I was expecting a lot more.
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What a complete mess and joke of an App
One star is too high a rating for this POS app. Wolf is a joke. It took 2-3 times to register the appliances - and they lost all the warranty information I entered each time. Cloud latency makes the app completely unuseable in real time. The interface looks like somebody in grade 9 developed it. Hit and miss whether there’s an info on what you’re actually changing in the settings – totally sloppy work. Two days in and dishwasher and oven just disconnect. Can’t reconnect and I don’t want to even bother. You don’t really see anything in app you don’t see or can change on the display of the appliance itself. And no , it’s not my network - i’m latest ASUS high-end meshed 3 routers on 2 Gbs pipe.
From initial sale to pre-inspection, installation registration, iPhone app, makes the wolf experience a clown show. AI Gemini or ChatGPT agree with me. Not ready for prime time – wolf is in the minor leagues. Can’t say I’m surprised after the factory certified professional installation where they left all appliances full of fingerprints smudges after install and all the packaging garbage for me to cleanup
Every new car I’ve ever bought., the dealer washed it before I got the keys. Wolf at twice the price of my last new car leaves it to me to clean and polish.
Highly overrated..Wolf is now the word for the exact opposite of white glove service. Example use: “they really wolf-ed that one didn’t they?”
Worst purchase I’ve ever made.
From initial sale to pre-inspection, installation registration, iPhone app, makes the wolf experience a clown show. AI Gemini or ChatGPT agree with me. Not ready for prime time – wolf is in the minor leagues. Can’t say I’m surprised after the factory certified professional installation where they left all appliances full of fingerprints smudges after install and all the packaging garbage for me to cleanup
Every new car I’ve ever bought., the dealer washed it before I got the keys. Wolf at twice the price of my last new car leaves it to me to clean and polish.
Highly overrated..Wolf is now the word for the exact opposite of white glove service. Example use: “they really wolf-ed that one didn’t they?”
Worst purchase I’ve ever made.
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Recent update broke the app
Please fix this issue. I am no longer able to login.
Basic. Useless. Avoid Subzero
I’ve had subzero appliances over 30 years. Just installed high end new kitchen with the classic fridges, wine columns, glass induction cooktops, the whole nines. The kitchen/house was featured on a TV show in Magnolia Network, Dwell magazine and won a National Architectural Design Award 2025.
But we hate it because the wine column has a screen with the temperature for each section and the screen CANNOT be dimmed. The whole kitchen looks ghetto because of the wine fridge screen being super bright - like a Samsung or lg fridge.
And the app cannot manipulate the appliance. It would be the simplest thing to dim the screen until the door is opened or something like that. But Subzwro appliances are going backwards/downstream. And the appliance is a dumb privacy grab to get your information but doesn’t actually provide any benefits.
Wish I had moved away from this brand. Never again.
But we hate it because the wine column has a screen with the temperature for each section and the screen CANNOT be dimmed. The whole kitchen looks ghetto because of the wine fridge screen being super bright - like a Samsung or lg fridge.
And the app cannot manipulate the appliance. It would be the simplest thing to dim the screen until the door is opened or something like that. But Subzwro appliances are going backwards/downstream. And the appliance is a dumb privacy grab to get your information but doesn’t actually provide any benefits.
Wish I had moved away from this brand. Never again.
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Buggy and intermittently works
Lacks troubleshooting. Also prompts me to register or enter serial number after it’s already been done. Edited and gave more stars—I had to reboot the fridge at the circuit breaker (not ideal) but now it works. I would like the fridge itself to include more troubleshooting options including a hard reboot from the menu. The app itself is fine but in this pricey ecosystem I think it’s fair to offer a full system review for this app as only potential big spenders will be looking at this app and it’s important to give them a review of how this smart fridge operates. The devs were super responsive at my initial one star review and this is great.
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