Not even show current temperatures
Not even show current temperatures
IIvanluxica
I’m embarrassed for them
I got through the initial warranty registration and connection setup. Appliances showed in app, what remote info was available displayed.
Fast forward to a week later. Nothing but “unable to connect” on all appliances. The troubleshooting link attempts a Bluetooth pairing which inevitably fails.
The app is useless for connectivity.
Bigly sad for a “premium” brand.
Fast forward to a week later. Nothing but “unable to connect” on all appliances. The troubleshooting link attempts a Bluetooth pairing which inevitably fails.
The app is useless for connectivity.
Bigly sad for a “premium” brand.
Show more
MMDB45
WiFi failing
We’ve owned a full suite of subzero appliances since late 2020. Three were connected to the WiFi fine until a few months ago. Customer service wasn’t able to help so far. Did everything - reset the circuit, repaired the Bluetooth, and it keeps failing at connecting to WiFi. Tells me wrong password or just fails to connect altogether.
Show more
DDcrutchf
Fridge and app are flaky and it doesn’t matter which one it is
It’s something I don’t use often but probably es ch time I do, I need to re-pair and it’s flaky and fails 80% of the time it gets to this point. It sucks that the best way to address this is to go into the basement and reset the circuit breaker.
JJeff3F
Constantly drops my appliances and forgets registration information
I am going crazy with this app. It keeps dropping my appliances and requesting me to re-enter registration information over and over and the support just tells me to turn off the breaker pannel and turn back on which supposedly will push some firmware and keeps repeating the cycle again. I have 4 appliances, Subzero tower refrigerator and freezer, beverage center and Wolf dual fuel range; which are not cheap and gives me this kind of performance. I was expecting a lot more.
====
9/22/2026
I got the message from the developer telling me to contact customer service. Well I talked to them and they are oblivious of the app reviews and three calls to Sub-Zero have not resolve anything. However the long list of unhappy customers should be a good indicator that something is truly not working with this app. Rather than telling clients to call customer service, could fix the app and make it work. These are very expensive appliances that are not providing the peace of mind they promise.
====
9/22/2026
I got the message from the developer telling me to contact customer service. Well I talked to them and they are oblivious of the app reviews and three calls to Sub-Zero have not resolve anything. However the long list of unhappy customers should be a good indicator that something is truly not working with this app. Rather than telling clients to call customer service, could fix the app and make it work. These are very expensive appliances that are not providing the peace of mind they promise.
Show more
((Very)UnhappyUser
