Not even show current temperatures
Not even show current temperatures
I’m embarrassed for them
I got through the initial warranty registration and connection setup. Appliances showed in app, what remote info was available displayed.
Fast forward to a week later. Nothing but “unable to connect” on all appliances. The troubleshooting link attempts a Bluetooth pairing which inevitably fails.
The app is useless for connectivity.
Bigly sad for a “premium” brand.
Fast forward to a week later. Nothing but “unable to connect” on all appliances. The troubleshooting link attempts a Bluetooth pairing which inevitably fails.
The app is useless for connectivity.
Bigly sad for a “premium” brand.
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WiFi failing
We’ve owned a full suite of subzero appliances since late 2020. Three were connected to the WiFi fine until a few months ago. Customer service wasn’t able to help so far. Did everything - reset the circuit, repaired the Bluetooth, and it keeps failing at connecting to WiFi. Tells me wrong password or just fails to connect altogether.
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Fridge and app are flaky and it doesn’t matter which one it is
It’s something I don’t use often but probably es ch time I do, I need to re-pair and it’s flaky and fails 80% of the time it gets to this point. It sucks that the best way to address this is to go into the basement and reset the circuit breaker.
Constantly drops my appliances and forgets registration information
I am going crazy with this app. It keeps dropping my appliances and requesting me to re-enter registration information over and over and the support just tells me to turn off the breaker pannel and turn back on which supposedly will push some firmware and keeps repeating the cycle again. I have 4 appliances, Subzero tower refrigerator and freezer, beverage center and Wolf dual fuel range; which are not cheap and gives me this kind of performance. I was expecting a lot more.
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9/22/2026
I got the message from the developer telling me to contact customer service. Well I talked to them and they are oblivious of the app reviews and three calls to Sub-Zero have not resolve anything. However the long list of unhappy customers should be a good indicator that something is truly not working with this app. Rather than telling clients to call customer service, could fix the app and make it work. These are very expensive appliances that are not providing the peace of mind they promise.
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9/22/2026
I got the message from the developer telling me to contact customer service. Well I talked to them and they are oblivious of the app reviews and three calls to Sub-Zero have not resolve anything. However the long list of unhappy customers should be a good indicator that something is truly not working with this app. Rather than telling clients to call customer service, could fix the app and make it work. These are very expensive appliances that are not providing the peace of mind they promise.
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Constantly drops my appliances and forgets registration information
I am going crazy with this app. It keeps dropping my appliances and requesting me to re-enter registration information over and over and the support just tells me to turn off the breaker pannel and turn back on which supposedly will push some firmware and keeps repeating the cycle again. I have 4 appliances, Subzero tower refrigerator and freezer, beverage center and Wolf dual fuel range; which are not cheap and gives me this kind of performance. I was expecting a lot more.
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What a complete mess and joke of an App
One star is too high a rating for this POS app. Wolf is a joke. It took 2-3 times to register the appliances - and they lost all the warranty information I entered each time. Cloud latency makes the app completely unuseable in real time. The interface looks like somebody in grade 9 developed it. Hit and miss whether there’s an info on what you’re actually changing in the settings – totally sloppy work. Two days in and dishwasher and oven just disconnect. Can’t reconnect and I don’t want to even bother. You don’t really see anything in app you don’t see or can change on the display of the appliance itself. And no , it’s not my network - i’m latest ASUS high-end meshed 3 routers on 2 Gbs pipe.
From initial sale to pre-inspection, installation registration, iPhone app, makes the wolf experience a clown show. AI Gemini or ChatGPT agree with me. Not ready for prime time – wolf is in the minor leagues. Can’t say I’m surprised after the factory certified professional installation where they left all appliances full of fingerprints smudges after install and all the packaging garbage for me to cleanup
Every new car I’ve ever bought., the dealer washed it before I got the keys. Wolf at twice the price of my last new car leaves it to me to clean and polish.
Highly overrated..Wolf is now the word for the exact opposite of white glove service. Example use: “they really wolf-ed that one didn’t they?”
Worst purchase I’ve ever made.
From initial sale to pre-inspection, installation registration, iPhone app, makes the wolf experience a clown show. AI Gemini or ChatGPT agree with me. Not ready for prime time – wolf is in the minor leagues. Can’t say I’m surprised after the factory certified professional installation where they left all appliances full of fingerprints smudges after install and all the packaging garbage for me to cleanup
Every new car I’ve ever bought., the dealer washed it before I got the keys. Wolf at twice the price of my last new car leaves it to me to clean and polish.
Highly overrated..Wolf is now the word for the exact opposite of white glove service. Example use: “they really wolf-ed that one didn’t they?”
Worst purchase I’ve ever made.
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Recent update broke the app
Please fix this issue. I am no longer able to login.
Basic. Useless. Avoid Subzero
I’ve had subzero appliances over 30 years. Just installed high end new kitchen with the classic fridges, wine columns, glass induction cooktops, the whole nines. The kitchen/house was featured on a TV show in Magnolia Network, Dwell magazine and won a National Architectural Design Award 2025.
But we hate it because the wine column has a screen with the temperature for each section and the screen CANNOT be dimmed. The whole kitchen looks ghetto because of the wine fridge screen being super bright - like a Samsung or lg fridge.
And the app cannot manipulate the appliance. It would be the simplest thing to dim the screen until the door is opened or something like that. But Subzwro appliances are going backwards/downstream. And the appliance is a dumb privacy grab to get your information but doesn’t actually provide any benefits.
Wish I had moved away from this brand. Never again.
But we hate it because the wine column has a screen with the temperature for each section and the screen CANNOT be dimmed. The whole kitchen looks ghetto because of the wine fridge screen being super bright - like a Samsung or lg fridge.
And the app cannot manipulate the appliance. It would be the simplest thing to dim the screen until the door is opened or something like that. But Subzwro appliances are going backwards/downstream. And the appliance is a dumb privacy grab to get your information but doesn’t actually provide any benefits.
Wish I had moved away from this brand. Never again.
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Buggy and intermittently works
Lacks troubleshooting. Also prompts me to register or enter serial number after it’s already been done. Edited and gave more stars—I had to reboot the fridge at the circuit breaker (not ideal) but now it works. I would like the fridge itself to include more troubleshooting options including a hard reboot from the menu. The app itself is fine but in this pricey ecosystem I think it’s fair to offer a full system review for this app as only potential big spenders will be looking at this app and it’s important to give them a review of how this smart fridge operates. The devs were super responsive at my initial one star review and this is great.
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Temperature Alertd
Unfortunately, the app doesn’t provide temperature alerts resulting from a component failure. This is a must and without it the app is useless.
Horrible Experience
We installed the app, connected to the refrigerator through bluebooth. The firmware update failed! Afterwards, it denied to connect. The service center is useless. They told us they could not solve any technical problems. The so called local office is not open over the weekend. By the way, the brand new refrigerator failed the 2nd day after it was installed. The same response was given. No service is available over the weekend.
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Connection Error
The basic requirement for the App is to connect to the appliance.
It stays connected for a few days and then the dreaded connection error shows up.
I’ve never experienced this with other brand IoTs.
For a luxury appliance like Sub-zero/Wolf/Cove, this App is a big embarrassment.
I have the double oven, Sub-zero and Cove and all three are showing connection errors.
Why is this so very difficult?? I have stopped using the app now.
It stays connected for a few days and then the dreaded connection error shows up.
I’ve never experienced this with other brand IoTs.
For a luxury appliance like Sub-zero/Wolf/Cove, this App is a big embarrassment.
I have the double oven, Sub-zero and Cove and all three are showing connection errors.
Why is this so very difficult?? I have stopped using the app now.
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No HomeKit integration
It’s 2026 and this app still doesn’t have HomeKit integration. It works with Alexa and Google but why not Apple?
Works when it finally connects
I had to have Wolf help me connect my appliances when I first set up the app. It worked for a while. And I loved having the information. It lost connection and will not reconnect, so I guess I will call customer service again.
Wi-Fi will not connect in three of my Ford devices
I have a brand new 3050 refrigerator 1850 wine cooler 2450 freezer and Wolf oven. Only the freezer can connect to the Internet. The others don’t find the Internet, even though it’s extremely strong signal. The app does not allow you to delete a network you’ve entered.
Bad update
Latest update breaks everything. Cant connect at all. Hangs on Bluetooth. Then hangs on wifi. Horrible.
Fix the app!
Everyone complaining that the last update caused appliances to lose connection and can’t reconnect and your only answer is to tell everyone to call customer service??? High end equipment, ridiculously low end app!!
Keeps breaking with connection error
I initially thought I had a problem with my brand new subzero but after adding the new wolf dual range, both frequently break with connection errors. I have to delete the Bluetooth connections and redo the setup. Absolutely annoying.
The only thing that is required is to be able to connect to the appliances when you open the app. How difficult could that be? I believe there are serious quality issues before releasing the app to production. I have now stopped using this app altogether.
The only thing that is required is to be able to connect to the appliances when you open the app. How difficult could that be? I believe there are serious quality issues before releasing the app to production. I have now stopped using this app altogether.
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Updates break app-appliance connection
The app is great when it works. However, every so often a bad app or server update is pushed that breaks the app’s ability to communicate with my SZ fridge. I have an older Integrated/Designer fridge that does not have an internal control panel (only physical options for power/ice maker/alarm). Everything else from fridge/freezer temperature controls, ice maker settings, and filter status are only visible and accessible via the app. So when the app breaks, the functionality of my fridge is particularly limited. I wish Sub Zero had better QA or testing prior to releasing their app updates. The bug is usually fixed within a week or so, but it is nonetheless frustrating to lose control of your expensive appliances even if it’s only temporary.
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